A bit disappointed with parking. I didn’t see the notes that hotel guests must check in to hotel reception for parking,so I paid in the machine instead and must leave early morning😏. Hotel can’t help with that due to two different company. In the future they must be able to accommodate about it.

Location location and location! Room was in the top floor (almost) so I can see downtown crowds☺️. I stayed there just to watch Oilers party for Stanley Cup. Would be great experience if they won unfortunately not for this year.

Stayed in June 2024

The hours of operation for the pool and fitness centre made it difficult to make full use of the facility. A 6:00 am instead of 7:00 am opening would be have been preferred.

Very courteous staff, the room and facilities although older have been updated and are in good condition. The pool and fitness centre are excellent. although have limited hours of operation.

Stayed in June 2024

Like any city in N. A. The streets are rife with the homeless.

Large rooms. Great bar/restaurant in lobby. Great location downtown. Well priced.

Stayed in June 2024

Convenient location for Rogers Place.

Stayed in June 2024

I was concerned about the homeless problem around the hotel. Not sure where they all went? Pleasant surprise!

Location to the Ice District

Stayed in June 2024

thought the restaurant prices were a bit high and meals a little small on the plate at the one major restaurant inside the main floor.

secure (for a fee ) underground parking that was very convenient and close coupled with a very central downtown location and a staff that really seemed to enjoy their jobs makes this a no brainer place to stay at a very affordable price

Stayed in June 2024

Parking and available ammenities

Stayed in May 2024

Expensive parking. Pillows too thick.

Great location. Great on site restaurant lounge. Room was clean and big.

Stayed in June 2024

I prefer a down pillow. The pillows at the Sandman are large and chunky, and don’t provide good support. Having one or two down pillows in the closet as an option would be great. I think there are more comfortable synthetic pillows that mimic down pillows. I put out the tag for room service on the 2nd of 3 days but did not receive any service. We had trouble finding the restaurant for breakfast. The notices were there but not obvious from the hallway. A notice outside the entrance door would have been helpful.

Rooms are large, well furnished, although would prefer more traditional furnishings, than a one-armed chaise lounge chair/sofa. Everything worked, shower was great, thermostat easy to understand and control, and the bed was comfortable.

Stayed in June 2024

The fact that we had a barking dog on our floor all evening and all night and then a bunch of kids being noisy and rowdy

Everything was great, friendly staff clean room comfortable bed

Stayed in June 2024

They need new pillows!!!

Good location

Stayed in May 2024

Breakfast was not included, so I had to pay extra. It's not a big deal, but it would be better if it was included. The coffees in the room were like tea bags. I personally prefer keurig pods because of convenience. But the coffee was not bad. Underground parking lot accessibility was a little bit bothering. I felt like I had to detour to go to my vehicle every time through the lobby. (It is not the hotel's fault. It is due to the initial design of the building) But don't get me wrong, the overall experience, I'm satisfied with the hotel.

Location - Easy to find the hotel by driving and nice accessibility to the city attractions. Coziness - Clean and cozy room. Facilities - I loved the gym and pool

Stayed in June 2024

Lots of street people and dirt around the outside, but that’s to be expected at a downtown location. Double beds were small though comfortable.

Great location in downtown Edmonton. Clean and tidy premises. Fair sized rooms.

Stayed in June 2024

Not easy to find a parking lot.

Close to downtown and good for travel who without car

Stayed in May 2024

Loved the location, pool and gym

Stayed in May 2024

Furniture was a little worn. Curtains did not completely block out the sun.

Exceptional customer service at the front desk, hotel staff and restaurant! Also a good location - walkable to many key locations.

Stayed in May 2024

Pay extra for parking.

Great location

Stayed in March 2024

Need larger TV’s in lounge. Have 2 small ones side by side, is hard to watch. Second tv with different programming should have some spacing, not directly side by side. Also get some kind of food elevator, should be a concern that the waiters/ waitresses have not had a serious incident packing plates of food in both hands, while managing 2 long flights of stairs. Homeless are an issue for sure.

Breakfast was very good. Watched oilers game in lounge. Very polite servers .

Stayed in May 2024

We’ve stayed here over the years and find that the overall experience has declined. Becoming a bit tired in presentation. Small changes like paper cups in the room and need to request water at front desk a bit of a turn off.

Good location, price fair

Stayed in April 2024

Our room was not cleaned, nor our coffee supplies replaced.

Great location close to Rogers Place

Stayed in May 2024

Elevators suck

Location

Stayed in April 2024

should be free parking but it is not

location

Stayed in April 2024

Paying for parking

Value for money

Stayed in April 2024

The homeless people hanging around the front doors and in the walk way to the arena.

room was clean and comfortable, parking was right across the street.

Stayed in March 2024