housekeeping- irregular

location , accessibility to skytrain

Stayed in June 2024

Part of it was still under construction

Rooms and beds are very comfortable. Close to transportation. Excellent pool

Stayed in June 2024

breakfast options not great

great room an view

Stayed in June 2024

Little Skytrain noise induced at about 0530

Great location and cozy room

Stayed in June 2024

The location of parking facility inconvenient - far away from hotel. Only option is paying more to use valet .

great location near metro station, easy access to downtown Vancouver.

Stayed in June 2024

The hotel is right in the main train line and has lots of parking so it very convenient for an evening out. The rooms are decent and for a quality location in the Vancouver area the price is quite reasonable.

Stayed in June 2024

All good.

Good service. Shower water pressure excellent.

Stayed in June 2024

No Bar Services in Casino . Need more food services available not within walking distance to resteraunts

Beautiful Room Very clean

Stayed in May 2024

Hotel is in need of updating but works well as is.

Very well located next to skytrain and hence access to the city and near airport. We could access food in the Casino after arriving late to hotel. Hotel has a very helpful front desk, and looked after our baggage/golf clubs when we cruised to Alaska.

Stayed in June 2024

Staff were friendly and accommodating. Accommodations met our expectations for our brief one night stay Sky train

Stayed in May 2024

Suite size excellent and late check out

Stayed in June 2024

Do not recommend if you have kids the Restaurants are in the Casino and kids not Allowed in them so we could not get food in there 😞 if new wouldn't of book it

The rooms was lovely and hotel was nice

Stayed in May 2024

Great location from the airport as we needed somewhere to stay before our ferry the next morning!

Stayed in June 2024

The shower wasn't clean good enough. There was an open package of shampoo or something on top of the dispensers in the shower. For the price that you pay, you would expect a better TV, only bad cable, no Netfkix or anything, no smart tv.

Easy access, good service. The room and bathroom size were good. Having the casino was good because we git to the hotel pretty late, but there was still one restaurabt open.

Stayed in June 2024

One elevator was out of service most of the stay. I know this can be out of the hotel's control, but it was annoying.

The upgrade to a suite was nice!

Stayed in May 2024

Pool for kids

Sofa bed not comfy! It’s old and it sounds when you move!

Stayed in May 2024

Convenient for the airport, just a few SkyTrain stops, and 30 minutes to downtown Vancouver. Clean and comfortable hotel.

Stayed in May 2024

The furniture invthe room needs ro be updated, and more plugs are needed.

Had to spend a night due to a delay in my travels. The room was comfy, and clean, but for the nightly rate it needs an update. Bed very comfortably, and the staff are very friendly. As for the casino, it’s very modern with many slots, and much more. I’d stay here again if I needed a night close to the Vancouver airport.

Stayed in May 2024

Resort fee is among the highest among Vancouver hotels. I didn’t realize it before booing. I suggest Booking.com should have a “total price” view to allow us make comparisons more easily. The resort fee percentage fluctuates quite much.

Location and food in Casino

Stayed in May 2024

Seemed souless

Very spacious and nice resort

Stayed in May 2024

public Elevator had broken, so it was a small inconvenience to take the stairs or bother the bellman to take us up the employee elevator

Room and view were great, proximity to the SkyTrain was great for an overnight between flights

Stayed in May 2024

Room was standard, nothing special, and it's expensive for what you get. The "City" view was ugly and overlooked the train station. For breakfast, the 2 of us had bacon, eggs hashbrowns, toast and 2 coffees and it was expensive! Over $50.00 with tip. I'd eat somewhere else because it wasn't even nice. We sat by the window and it was an ugly view of the bridge, empty marina and some kind of processing plant. We took the train from the airport and I don't know if we did it wrong, but it seemed like the same price as a taxi. So what's the point of lugging your luggage around if it doesn't save money? There are cheaper hotels to stay with an airport shuttle. It's not a hotel I would stay at for a vacation or longer than a couple of days. I would pick a hotel in a nicer area where I could walk to shops or parks.

Only stayed one night for a flight the next day. It's close to the airport so you can use the train to get there. We didn't use the pool so we can't comment on that. You're really not near too many restaurants to walk to (Although I recommended Story Cafe) but it's easy to get into town by train, and to lots of shopping. Beds were comfortable, nice shower and liked the shampoo, conditioner and body wash dispensers. Other than that, just a place to sleep.

Stayed in March 2024

Construction in lounge area

The room upgrade ...very nice

Stayed in April 2024

Nothing

The view

Stayed in March 2024