123 Queen Street West, M5H 2M9 Toronto, Canada
#53 of 100 hotels in Toronto
Guests' ChoiceBased on 1582 hotel reviews
8.0Cleanliness
8.6
Comfort
8.7
Location
9.3
Facilities
8.2
Staff
8.7
Value for money
7.3
Free WiFi
8.0
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End of dialog contentReviewed: 28 June 2024
Mary
CanadaIt was clean and staff were great. NEED more restaurants
Stayed in June 2024
Reviewed: 27 June 2024
Cory
CanadaYou have to walk through a cloud of cigarette smoke as soon as you exit the front doors. Better ventilation or enforced no smoking rules might help that.
The hotel looks great after its refresh. Fabulous location. Rooms are fairly quiet and the views over New Cory Hall are excellent. Close to transit and pretty good staff.
Stayed in June 2024
Reviewed: 25 June 2024
Sheila
United StatesDining was terrible. It was in the lobby. Very noisy. No service. Poor food choices for breakfast.
Clean. Great staff. Room was comfortable.
Stayed in June 2024
Reviewed: 23 June 2024
Adrian
Switzerland- worst breakfast system ever: no buffet, 20 or so small tables (for a hotel with way more than 1000 rooms), a la carte menu with table service for everything, including coffee pouring; no way (or a very well hidden one) to have the usual components of an european breakfast; - pretty small bathroom and an inamovible showerhead, rendering a proper shower impossible - bathrobes, showercaps and slippers provided, but only if you explicitely ask for them; this fact isn't advertised anywhere
- very good location - helpful staff - access to "the Path" - rapid elevators, short waiting times - nice view from the upper floors room
Stayed in June 2024
Reviewed: 11 June 2024
Alvin
CanadaNothing
Nice place
Stayed in June 2024
Reviewed: 9 June 2024
Annalyn
United StatesNo free parking
Central location, close to everything
Stayed in May 2024
Reviewed: 4 June 2024
Catherine
CanadaThe room service was Horrible!!!! 75 dollars for breakfast Eggs and pancakes arrived in Cardboard box paper bag !!!!!! The toast eggs potatoes were soggy and cold The pancakes were inedible they were so wet and mussy If I had had time so would have returned it In the end I threw 75 dollars in the trash Coffee was like warm Terrible when I was expecting the usual plated meal on china with cutlery!
Close to our wedding venues
Stayed in June 2024
Reviewed: 2 June 2024
Obumneme
NetherlandsThere was no complimentary buffet breakfast and I didn’t like it
Just okay
Stayed in May 2024
Reviewed: 22 May 2024
Xinning
SingaporeNone.
Location , facilities.
Stayed in May 2024
Reviewed: 16 May 2024
Rebecca
CanadaHotel is very spacious and is a great location.
Stayed in April 2024
Reviewed: 2 May 2024
Laura
ColombiaOne of the beds in the room had a little bump in the middle, it was a little uncomfortable.
The breakfast was amazing. And staff has helpful.
Stayed in May 2024
Reviewed: 28 April 2024
Paul
CanadaDefinitely our location of our room was the worst part of the trip. Since our room was right beside the elevator we heard people laughing and talking really loud all the way up to 2am.My kids didn't sleep at all and my wife and I were about to open up the door to tell the people to shut the f*ck up. The hotel should definitely tell people on booking that certain hotel rooms are beside the elevator and insulate those rooms differently than the others..and provide ear plugs! Any room that is beside elevators should also be cheaper than the rest.
My family enjoyed all aspects of the hotel including the pool,location,on-site coffee shop.
Stayed in March 2024
Reviewed: 19 April 2024
Eva
CanadaWe parked across the road in the City Hall underground parking lot. The signage to exit the parking lot was very poor. Luckily, another person happened to be also exiting and showed us the correct doorway / stairwell.
Stayed in March 2024
Reviewed: 17 April 2024
Iurii
UkraineA bit overpriced
Stayed in February 2024
Reviewed: 13 April 2024
Pc2
CanadaParking is a bit steep.
Love the indoor/outdoor pool for family fun, location, near shopping, sightseeing and transportation. Breakfast included was fantastic!
Stayed in March 2024
Reviewed: 5 April 2024
Semone
CanadaNA
NA
Stayed in March 2024
Reviewed: 29 March 2024
Linda
CanadaRoom was not ready until 3 hours after check in
Location, staff, cleanliness, pool
Stayed in March 2024
Reviewed: 21 March 2024
Slim
United KingdomLimited menu and sometimes bad smell comes out of the kitchen
Comfy bed, great WiFi and really cool gym and pool
Stayed in March 2024
Reviewed: 16 March 2024
Johanna
CanadaThe beds were wayyyy too soft. We had a hard time sleeping. The sheets also make so much noise that you hear every movement.
Location and reputation
Stayed in March 2024
Reviewed: 1 March 2024
Megan
United KingdomDidn’t get offered the chance to add breakfast to our stay or told about the dining options when we checked in
The location was fantastic, with great views of the CN tower
Stayed in February 2024
Reviewed: 21 February 2024
Paul
CanadaPrice - ridiculous
Room
Stayed in January 2024
Reviewed: 19 February 2024
Anil
CanadaI met 3 different ladies at reception for various concerns. 1 of them was kind of rude.
Stayed in February 2024
Reviewed: 15 February 2024
Bhojraj
CanadaValet parking experience was painful, I will not choose in future. It took over half an hour to get my car back
Good service overall
Stayed in January 2024
Reviewed: 12 February 2024
Jonica
CanadaThe pool was on the cold side
We got upgraded for free
Stayed in January 2024
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