123 Queen Street West, M5H 2M9 Toronto, Canada
#54 of 104 hotels in Toronto
Guests' ChoiceBased on 1758 hotel reviews
8.1Cleanliness
8.6
Comfort
8.7
Location
9.3
Facilities
8.2
Staff
8.7
Value for money
7.3
Free WiFi
8.1
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End of dialog contentReviewed: 24 September 2024
Susan
United KingdomConvenient to attractions
Stayed in September 2024
Reviewed: 22 September 2024
Michael
United KingdomThe bedroom was disgustingly dirty! Only the middle of the floor was clean - around and under the bed, around the the floor lamps were full of fluff and dirt - clearly not vacuumed for months!
Good overall facilities
Stayed in August 2024
Reviewed: 11 September 2024
Annette
United KingdomTrying to find receiption. Having to walk through Subway pavement to get to CN tower. A little intimidated as full of Muslims in receiption due to exhibit(sorry).Travelled on own. Main reception felt like entrance to car parking area at first as soooo open plan
Breakfast was lovely - when I finally found where to go. Location , very central for China town, Kensington market and Eaton Center Staff were lovely
Stayed in September 2024
Reviewed: 8 September 2024
Cherie
United StatesOnly issue was noise coming from outside plaza area events that lasted until late evening (facing north)
Central Toronto, walking distance from many venues, including Baseball Arena. Room & bed very comfortable. Hotel had many places to sit & gather. Great breakfast options
Stayed in August 2024
Reviewed: 7 September 2024
Mohammed
BangladeshI don'tike any noising
I like traveling recreation with fun
Stayed in September 2024
Reviewed: 5 September 2024
Amanda
CanadaThe restaurant in the lobby was pretty much a free for all. Very little organization. It was only when we asked a server that we found out what we had to do.
It was right next to Nathan Phillips Square. The front desk clerk was quite accommodating and put us in a room high up and looking directly on the Square. The room was comfortable and clean.
Stayed in September 2024
Reviewed: 4 September 2024
Tamara
CanadaRooms were basic and dated for the nightly rate
Entrance is beautiful and location was great
Stayed in August 2024
Reviewed: 4 September 2024
Gudrun
IcelandThe decor is a bit dated and our hotel room was a little worn.
The staff is nice and attentive and the pool area great
Stayed in August 2024
Reviewed: 2 September 2024
Leona
CanadaOur room was a bit dated and the toilet seat was wiggly. Otherwise no complaints.
Stayed in August 2024
Reviewed: 1 September 2024
Lisa
United KingdomFor this level of hotel which accommodates tourists we were surprised to find there was no concierge. We were trying to organise a hire car for mid week of our stay. there are multiple rental car agencies, but the local one had no cars, and is difficult to find, so use the internet and collect from Airport.
Excellent location, within walking distance of CN tower, Rogers Centre, and about 15 minutes from bay side to catch water taxi over the The islands. The swimming pool is lovely after a days sight seeing, with towels supplied. Excellent cleanliness of the room, and great black out curtains for a great nights sleep.
Stayed in August 2024
Reviewed: 27 August 2024
Daniela
United StatesIt had a weird sewer smell on the main level and you can get whiffs of it. The food was pretty pricy and so was the valet, I wasn’t offered self parking just the valet so i paid $65 for 3 days instead of $25 for self parking. Rather than that i thought everything was great.
I loved the location and the amenities. Having some patio couches near the water fall area would be a nice add. The staff were all very friendly.
Stayed in August 2024
Reviewed: 21 August 2024
Maqsood
QatarReceiving staff at reception… and most of other people were nice. However bell boy kept holding us for tip…. We informed him that we don’t have cash at the moment but he was very rude. Luckily my 10 year old son had some pocket money with him so he let our vehicle move. Very unpleasant experience.
Stayed in July 2024
Reviewed: 21 August 2024
Robyn
CanadaCarpets out dated in hallways and dirty
Location and pool
Stayed in August 2024
Reviewed: 20 August 2024
Tarina
CanadaThere were some paint chips/peeling on the walls and bathroom door.
The restaurant has really good breakfast options.
Stayed in July 2024
Reviewed: 19 August 2024
Rina
CanadaThe room was for 4 people, but just had 2 bottles of water, 2 coffee cups in the room.
Wonderful location, friendly staffs and nice views from my room. It’s very easily communicated with staffs on online if you join as un member of Marriott Bonvoy😄
Stayed in August 2024
Reviewed: 19 August 2024
Maria
CanadaToo much construction around the area.
Downtown near where I needed.
Stayed in August 2024
Reviewed: 19 August 2024
Ricardo
FinlandThe breakfast area is too crowded and the options are very limited. Coffee was very bad.
The property location is very central
Stayed in August 2024
Reviewed: 19 August 2024
Cristian
Italynothing, I didn't encounter any problems
the location is really central, perfect for visiting downtown Toronto, we were lucky enough to have a room with a view of Nathan Phillips Square. The staff is very kind and efficient
Stayed in August 2024
Reviewed: 18 August 2024
Swathi
United StatesParking price is high considering it is in downtown, we parked across the street under city hall garrage with way lesser price
Hotel was really good with a beautiful view of Nathan Philip square.. location is closer to CN tower and other restaurants.
Stayed in August 2024
Reviewed: 13 August 2024
Faye
United KingdomThe lobby was a bit busy & crowded at times, with a few different pieces of music playing at once.
The location, the pool, the 43rd floor. My room was spacious, great view of the city. It was cleaned everyday. Very comfortable bed. I liked Mimi’s Place gift shop.
Stayed in August 2024
Reviewed: 13 August 2024
Karine
Canadaexcellent location and hotel
Stayed in August 2024
Reviewed: 13 August 2024
Najam
United Arab EmiratesBreakfast. No buffet. Beds were very uncomfortable and too high.
Location
Stayed in August 2024
Reviewed: 13 August 2024
Allan
United KingdomThe size of room and facilities
Stayed in August 2024
Reviewed: 11 August 2024
Roxanne
CanadaVery friendly staff, you feel immediately welcome as soon as you enter. The room was clean and spacious, and the hotel's location ideal.
Stayed in August 2024
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