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Reviews of Sheraton Centre Toronto Hotel 4 stars

123 Queen Street West, M5H 2M9 Toronto, Canada

#54 of 104 hotels in Toronto

Guests' Choice

Review score

Based on 1758 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.7

  • Location

    9.3

  • Facilities

    8.2

  • Staff

    8.7

  • Value for money

    7.3

  • Free WiFi

    8.1

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Showing 1 – 25

  • Reviewed: 24 September 2024

    9.0
    Convenient to attractions and great view of CN Tower from room
    • Leisure trip
    • Family with young children
    • Deluxe Guest Room, 1 King, City View
    • Stayed 2 nights
    • Submitted via mobile

    Convenient to attractions

    Stayed in September 2024

  • Reviewed: 22 September 2024

    8.0
    Enjoyed everthing about the hotel ( except the lack of vacuuming in the bedroom) a warm welcoming bunch of colleagues an
    • Leisure trip
    • Family with young children
    • Guest room, 2 Queen beds
    • Stayed 6 nights
    • Submitted via mobile

    The bedroom was disgustingly dirty! Only the middle of the floor was clean - around and under the bed, around the the floor lamps were full of fluff and dirt - clearly not vacuumed for months!

    Good overall facilities

    Stayed in August 2024

  • Reviewed: 11 September 2024

    8.0
    Great for walking distance to Area and room safe and cosy, with great few .
    • Leisure trip
    • Solo traveller
    • Guest Room, 1 King
    • Stayed 3 nights
    • Submitted via mobile

    Trying to find receiption. Having to walk through Subway pavement to get to CN tower. A little intimidated as full of Muslims in receiption due to exhibit(sorry).Travelled on own. Main reception felt like entrance to car parking area at first as soooo open plan

    Breakfast was lovely - when I finally found where to go. Location , very central for China town, Kensington market and Eaton Center Staff were lovely

    Stayed in September 2024

  • Reviewed: 8 September 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Guest Room, 1 King
    • Stayed 4 nights

    Only issue was noise coming from outside plaza area events that lasted until late evening (facing north)

    Central Toronto, walking distance from many venues, including Baseball Arena. Room & bed very comfortable. Hotel had many places to sit & gather. Great breakfast options

    Stayed in August 2024

  • Reviewed: 7 September 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Guest room, 1 Queen
    • Stayed 6 nights
    • Submitted via mobile

    I don'tike any noising

    I like traveling recreation with fun

    Stayed in September 2024

  • Reviewed: 5 September 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Guest Room, 1 King
    • Stayed 1 night
    • Submitted via mobile

    The restaurant in the lobby was pretty much a free for all. Very little organization. It was only when we asked a server that we found out what we had to do.

    It was right next to Nathan Phillips Square. The front desk clerk was quite accommodating and put us in a room high up and looking directly on the Square. The room was comfortable and clean.

    Stayed in September 2024

  • Reviewed: 4 September 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Guest room, 2 Queen beds
    • Stayed 2 nights
    • Submitted via mobile

    Rooms were basic and dated for the nightly rate

    Entrance is beautiful and location was great

    Stayed in August 2024

  • Reviewed: 4 September 2024

    7.0
    Overall had a nice stay but was a little disappointed with our room
    • Leisure trip
    • Family with young children
    • Guest room, 2 Queen beds
    • Stayed 4 nights
    • Submitted via mobile

    The decor is a bit dated and our hotel room was a little worn.

    The staff is nice and attentive and the pool area great

    Stayed in August 2024

  • Reviewed: 2 September 2024

    8.0
    Very good
    • Couple
    • Guest room, 2 Queen beds
    • Stayed 1 night
    • Submitted via mobile

    Our room was a bit dated and the toilet seat was wiggly. Otherwise no complaints.

    Stayed in August 2024

  • Reviewed: 1 September 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Guest Room, 1 King
    • Stayed 4 nights

    For this level of hotel which accommodates tourists we were surprised to find there was no concierge. We were trying to organise a hire car for mid week of our stay. there are multiple rental car agencies, but the local one had no cars, and is difficult to find, so use the internet and collect from Airport.

    Excellent location, within walking distance of CN tower, Rogers Centre, and about 15 minutes from bay side to catch water taxi over the The islands. The swimming pool is lovely after a days sight seeing, with towels supplied. Excellent cleanliness of the room, and great black out curtains for a great nights sleep.

    Stayed in August 2024

  • Reviewed: 27 August 2024

    9.0
    Location was great. Walking distance to a mall we stumbled on.
    • Leisure trip
    • Family with young children
    • Guest room, 2 Queen beds
    • Stayed 3 nights
    • Submitted via mobile

    It had a weird sewer smell on the main level and you can get whiffs of it. The food was pretty pricy and so was the valet, I wasn’t offered self parking just the valet so i paid $65 for 3 days instead of $25 for self parking. Rather than that i thought everything was great.

    I loved the location and the amenities. Having some patio couches near the water fall area would be a nice add. The staff were all very friendly.

    Stayed in August 2024

  • Reviewed: 21 August 2024

    9.0
    Overall nice stay
    • Leisure trip
    • Family with young children
    • Guest room, 2 Queen beds
    • Stayed 1 night
    • Submitted via mobile

    Receiving staff at reception… and most of other people were nice. However bell boy kept holding us for tip…. We informed him that we don’t have cash at the moment but he was very rude. Luckily my 10 year old son had some pocket money with him so he let our vehicle move. Very unpleasant experience.

    Stayed in July 2024

  • Reviewed: 21 August 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Guest room, 2 Queen beds
    • Stayed 2 nights
    • Submitted via mobile

    Carpets out dated in hallways and dirty

    Location and pool

    Stayed in August 2024

  • Reviewed: 20 August 2024

    9.0
    Very convenient location. You can walk everywhere from there.
    • Leisure trip
    • Family with young children
    • Premium Guest Room, 2 Queens, Nathan Philips Square View
    • Stayed 4 nights
    • Submitted via mobile

    There were some paint chips/peeling on the walls and bathroom door.

    The restaurant has really good breakfast options.

    Stayed in July 2024

  • Reviewed: 19 August 2024

    9.0
    Definitely will come back again
    • Leisure trip
    • Family with young children
    • Guest room, 2 Queen beds
    • Stayed 2 nights
    • Submitted via mobile

    The room was for 4 people, but just had 2 bottles of water, 2 coffee cups in the room.

    Wonderful location, friendly staffs and nice views from my room. It’s very easily communicated with staffs on online if you join as un member of Marriott Bonvoy😄

    Stayed in August 2024

  • Reviewed: 19 August 2024

    9.0
    Lovely
    • Leisure trip
    • Solo traveller
    • Guest room, 1 Queen
    • Stayed 1 night
    • Submitted via mobile

    Too much construction around the area.

    Downtown near where I needed.

    Stayed in August 2024

  • Reviewed: 19 August 2024

    7.0
    Good
    • Business trip
    • Couple
    • Guest Room, 1 King
    • Stayed 1 night
    • Submitted via mobile

    The breakfast area is too crowded and the options are very limited. Coffee was very bad.

    The property location is very central

    Stayed in August 2024

  • Reviewed: 19 August 2024

    9.0
    Welcoming
    • Leisure trip
    • Family with young children
    • Guest room, 2 Queen beds
    • Stayed 2 nights
    • Submitted via mobile

    nothing, I didn't encounter any problems

    the location is really central, perfect for visiting downtown Toronto, we were lucky enough to have a room with a view of Nathan Phillips Square. The staff is very kind and efficient

    Stayed in August 2024

  • Reviewed: 18 August 2024

    9.0
    Stay was great and comfortable
    • Leisure trip
    • Family with young children
    • Guest room, 2 Queen beds
    • Stayed 1 night
    • Submitted via mobile

    Parking price is high considering it is in downtown, we parked across the street under city hall garrage with way lesser price

    Hotel was really good with a beautiful view of Nathan Philip square.. location is closer to CN tower and other restaurants.

    Stayed in August 2024

  • Reviewed: 13 August 2024

    9.0
    Toronto is a fun city with so much to do. The hotel is in an excellent location, with easy access to the Eaton Centre, t
    • Leisure trip
    • Solo traveller
    • Club Lounge Access, 1 Queen, Premium Guest Room
    • Stayed 9 nights
    • Submitted via mobile

    The lobby was a bit busy & crowded at times, with a few different pieces of music playing at once.

    The location, the pool, the 43rd floor. My room was spacious, great view of the city. It was cleaned everyday. Very comfortable bed. I liked Mimi’s Place gift shop.

    Stayed in August 2024

  • Reviewed: 13 August 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Guest room, 2 Queen beds
    • Stayed 1 night

    excellent location and hotel

    Stayed in August 2024

  • Reviewed: 13 August 2024

    8.0
    We enjoyed our stay because of location.
    • Leisure trip
    • Couple
    • Guest Room, 1 King
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast. No buffet. Beds were very uncomfortable and too high.

    Location

    Stayed in August 2024

  • Reviewed: 13 August 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Guest room, 2 Queen beds
    • Stayed 1 night
    • Submitted via mobile

    The size of room and facilities

    Stayed in August 2024

  • Reviewed: 11 August 2024

    9.0
    Superb
    • Leisure trip
    • People with friends
    • Guest room, 2 Queen beds
    • Stayed 1 night
    • Submitted via mobile

    Very friendly staff, you feel immediately welcome as soon as you enter. The room was clean and spacious, and the hotel's location ideal.

    Stayed in August 2024

Showing 1 – 25

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