showing its age, and some things a little shabby, but perfectly adequate and comfortable

great location, nice amenities made it possible to eat in the room when we wanted- good flexibility staff helpful and pleasant

Stayed in November 2024

I think we weren’t given enough information at how old and worn the hotel was. The carpets in the hallways needed to be changed years ago and were threadbare. The carpets in our apartment were very worn at the edges. The fridge was dented, the TV scratched badly, the office chair broken at the desk ( you couldn’t adjust it up and down), the single small lounge very old & hard to sit in.

The views were excellent. The trees had changed to the their autumn colours so walking on Bute St close by was amazing. Restaurants are close by and The Italian Kitchen around the corner was excellent! Also went for a walk on Halloween 🎃 evening and it was great to experience the hundred of children with their mums and dads trick and treating. Granville Island was close by so we walked to the ferry & had a dry scenic trip on this tiny ferry. The food market & arts & craft market were great!

Stayed in November 2024

Loud guests in the hallways @ ALL hours of the day& night!Slamming doors Yelling etc..Be more considerate of other guests people..Keep your noise to your suite own SUITE..PLEASE..

Location, Location, Location!!!!!!!!

Stayed in November 2024

Surrounding neighborhood is going through a transition.. Re- paving the lane way behind the Hotel on a Saturday is a bit much..* note to The City of Vancouver.

Location, Location, Location!!! OH, did I mention the Location and the view?

Stayed in November 2024

Location and access to shops and cafes. A vibrant area Good facilities in accommodation.

Stayed in September 2024

My room smelt a bit stale but that improved after having the balcony doors opened and airing it out.

The location was great, it felt like a safe neighbourhood. It was very convenient having grocery stores/ supermarkets nearby. Having a washer/dryer in the apartment was very helpful for longer stay. The housekeepers were great at giving the room a daily tidy.

Stayed in October 2024

The building is older, so you can see some older bits like a rotted baseboard and a stain on the ceiling, but nothing affecting comfort. Also, the water pressure is insanely high. I've never been cleaner after a shower.

Right in the middle of everything. We walked everywhere.

Stayed in October 2024

Our room was on the second top floor with beautiful views however it was right next to the lift and we could hear the lift noise in the room. Also the external door is not sound proof so any noise in the hallway can be heard in the room.

The staff are very pleasant and helpful. They allowed us a late checkout of 12 noon. The room has a kitchen which allowed us to be self sufficient. The hotel is about a 30 minute walk to Canada Place. We chose this hotel for the price but it is not the best location.

Stayed in October 2024

Still awaiting $300 deposit refund 13 days after checkout.

Having a kitchen. Comfortable beds.

Stayed in September 2024

Big room but rather ‘tired’ The room was in need of a refurbishment but in fairness to the hotel they were in the middle of improvements.

Location mainly.

Stayed in October 2024

Plastic sheet on the sofa bed was noisy and sticky on hot nights, but minor problem really.

My son loved the pool and location was great.

Stayed in August 2024

No toilet in lobby Staff did not replenish supplies or make room up

Washer dryer was good. Location especially for food was great

Stayed in September 2024

My only complaint was the bed was small for two and rolled to the middle a bit.

Updated hotel with great amenities. Excellent location with great restaurants on the block nearby.

Stayed in September 2024

Overall property needs renovations. Hallways on the floors our group stayed on were not clean. One of the elevators was not working. While the rooms were clean they needed maintenance; things were broken, no grills on air conditioners, holes/large indentions in walls.

Overall most staff was friendly and helpful. Rooms were clean. Water pressure in shower was great. Staff addressed our concerns.

Stayed in September 2024

There was work going on to the electrics and water in the building. Fortunately, as ours was a one-night stay, this didn't affect us. But, if we'd been staying longer, this would have been an issue. Also, the stairwell was purely for escape purposes. That meant you couldn't easily go from one floor to another via the stairwell. If you inadvertently tried the stairs, the door would lock behind you and you have to walk up or down to three designated levels in order to be able to get back into the hotel proper. Not good for a Brit who likes to use stairs more than elevators! With only two of the three lifts working, if we wanted to go to our room or switch floors (I was on the 11th floor, my sister was on the 10th) we could be kept waiting for 10 minutes just to get into a lift. Not good.

I liked that each room had its own balcony. Also, the bedroom / bathroom / lounge & kitchenette were good to have. My sister had to wait almost an hour before she could check into her room (adn we arrived at 4pm, like they said).

Stayed in September 2024

Some areas are really dated but the updated suites look lovely.

We could not get the suite we had booked due to renovations it we were upgraded to a large penthouse. It is due for renovations so it was dated. However, bed was great and jacuzzi tub wonderful after a day of hiking. Easy walk to all the sites. We also had water view and sat out and enjoyed it every evening.

Stayed in September 2024

The lift system seemed slow and it was difficult to use the stairs except for going down to the lobby.

The room was well equipped with full kitchen facilities. It was quiet and very clean. There was an excellent heated outdoor swimming pool and a gym. The location was pretty central and felt safe. The check out time was very civilised.

Stayed in September 2024

Needs an upgrade but was very comfortable and large . Fantastic views

The suite was tired but great value for money. There are plans to upgrade suites - this was more than adequate and well positioned for the price

Stayed in August 2024

Old property. Slow elevators. Ongoing refurbishment. Our first room (that we moved from) was shockingly poor. Some of the common areas such as hallways were dirty.

Great location that’s central to all Vancouver has to offer. Staff were helpful.

Stayed in September 2024

The bathtub was not working adequately, could not have a bath

Was very nice and a good location for the nightlife

Stayed in September 2024

Bathroom vent wasn't working. No plug outlets in the bathroom.

Location was good. Suite was nice.

Stayed in September 2024

The elevators were slow. The hallway on the 23rd floor was very hot.

Centrally located for walking to Stanley Park, Gastown, and Gandville Island. We loved our view of the ocean from the 23rd floor!

Stayed in September 2024

Nothing

Conveniently located in the West End. We needed an extra day of parking only and they accommodated us

Stayed in August 2024

Can smell other smoking in the room, washing machine a bit noisy but still okay

Newly renovated room, spacious and fully equipped with kitchen and washing machine. Location is convenient with convenient stores, grocery stores and restaurants. Walking distance to shopping streets and accessible with public transport.

Stayed in August 2024