I did not like the people at the reception desk at all, otherwise these people can be as influential as the hotel itself and create a memorable memory. First of all, a genuine smile with an effort to show you that your request is important. Yes, I was very interested to have a better room on two different days and also we were a big group by booking several rooms, each of us requested a better room on our own, none of us were given an option. I spent a year in different hotels and I know what good service means. In my opinion, spending money on training a few receptionists is equal to spending money on renovating the entire hotel. I wish this hotel would be considered.

The view and location are amazing. But if you book the room from booking, they will not upgrade your room if you pay extra and this makes me very sad, this hotel can be the best hotel with a better management.I love the motor boat and the person who was responsible for these facilities, Mr. Cloud, left us a lasting memory with her good manners, energy, and beautiful smile.

Stayed in September 2024

Rooms, lack of dining choices, price,m

Location, trails, beach

Stayed in August 2024

The room was not clean perfectly. The bathroom was way too small and uncomfortable to be in. Staff was so so.

Beautiful hotel surrounded by nature. The lake is breathtaking.

Stayed in August 2024

Beautiful location on Lac Sacacomie. Lovely room for our family of 4. Great food-fantastic breakfast buffet and delicious dinner menu. We loved the spa too.

Stayed in July 2024

Great countryside location. The atmosphere was relaxed and friendly. Having the ability to use the lake facilities within the overall cost was a bonus. The evening meal (excellent), breakfast and spa package worked really well for our short stay.

Stayed in June 2024

The food was average

Location, view, charm of the construction

Stayed in June 2024

The SPA is average. And the indoor pool where children are allowed is very small.

Location is marvelous. Staff is very nice and accomodating.

Stayed in May 2024

No full board package proposed on Booking.com. As you are far away from any restaurants, having to pay for breafast, lunch and dinner will cost you 180-200$ per day for 2 people. The bubble baths are only outdoors and you have to face the freezing cold to get in and out of the water.

Fantastic hotel built with huge pine loggs and full of trophies from canadian animals. You really have the impression to arrive in a trapper's treasure house. Very good food for such a remote location, although quite pricey. Very big room (28 m2) for 2 people. Free wifi in the room.

Stayed in December 2023

More indoor activities. Open the restaurante for longer hours during high seasons.

The cleanliness of the place, how confort it was our night over there and the food.

Stayed in December 2023

no tv inside room

near the lake

Stayed in October 2023

Food

Location, views

Stayed in September 2023

Missing of Charging station for EV and recycle trash in rooms

Location, amenities and atmosphere

Stayed in August 2023

The only accessible pool for children is inside. Food was quite expensive for an average quality. No vegetarian option at lunch.

The surroundings, the facilities, the private beach, the view, the hotel design, the possibility to rent a kayak for free and enjoy the lake.

Stayed in July 2023

The hiking trails are really not well indicated

Room, food, variety of activities

Stayed in July 2023

The bellhop is a little presumptuous and rude. He looks at you almost begging for a tip.

Stunning log hotel with beautiful views all around.

Stayed in April 2023

Room was quite small for 4 adults. Some members of staff seemed grumpy.

location. decor and facilities

Stayed in December 2022

The price of the breakfast and dinner

Wonderful place, everything was great at this hotel.. the position, the view. I would recommend it.

Stayed in October 2022

Didn’t have the opportunity to do much activities as check in time was too late. Also shortage of staff led to shortcuts such as buffet dinner instead of table service

The building was spectacular

Stayed in September 2022

No tv, no airco, no mini fridge and no room cleaning.

The location is just fantastic.

Stayed in September 2022

Missing a little fridge in the room

A splendide view

Stayed in September 2022

due to workforce shortage, dinner was made of buffet. meat was good but the vegetables and other things were not at the level of such a place

the nature, the place and area is amazing. many things are included by default. full spa access worth the money

Stayed in August 2022

The bedroom carpet was dirty. We found a pill and a bottle and water, near one of the beds. The room had a very small window, no air conditioning so it was impossible on the extreme heat. I do not recommend the restaurant, regular food for an extremely expensive price

silence and contact with nature. The beach is excellent!

Stayed in August 2022

missed air conditioning in the room but got used to fan in the end. There was a nice coffee machine in the room but as there is no room servicing you have to ask for capsules each day. Enjoyed a number of the trails which were quite well signposted but map provided a bit iffy. Unfortunately a buffet was the only option in the restaurant at night during our stay and that would have been a bit too pricey for us.

very nice atmosphere and natural setting. very spacious room with large balcony with superb view. All the free extras down at the beach on the lake (kayaks, canoes, paddle board) as well as very helpful and friendly staff there. multiplicity of trails from the hotel.

Stayed in July 2022

l’emplacement, le style original de l’hotel

Stayed in July 2022