Breakfast was ok. Value for money

Stayed in June 2024

Unfortunately, the room I was given did not have a working phone or a working TV. As they could not correct this they provided me with another room. On the second day of my booking, my card stopped functioning. I had to walk down a long hall and then down the elevator to get it corrected Now, for most, it's not a problem. But I have COPD and do not breathe very well. It was then I found out this is built into the system If that is so why did they not 1 tell me or 2. provide me another key on the second day?

Comfortable.

Stayed in June 2024

Musty smell in hall

Friendly

Stayed in June 2024

Waited 45 minutes until a staff came back to the lobby to check in

Stayed in April 2024

The lotion in the dispenser could not come our. The drapes were very old so the blackout did not work too well. The restaurant had only 1 server at dinner, and it was a long weekend and very busy. The lamp on the desk table did not work, the button of the turn on/off was missing.

Stayed in May 2024

The Booking.com reservation was for two rooms, but the hotel only had one in their system. Fortunately, they were able to accommodate another room matching the Booking.com price

A surprisingly large hotel located centrally, near shopping and restaurants. A pub and chain restaurant are on the site. The staff were helpful and pleasant. the rooms were clean, a bit dated, but the beds were comfortable, the bathrooms were well appointed. No outside noise to disturb.

Stayed in March 2024

There is no sound insulation, Anyone using the bathroom on near by rooms making you unable to sleep even because of the loud sounds.

The location and the cleanliness

Stayed in May 2024

It could of been cleaner

Stayed in May 2024

My room faced a busy street and it was noisy throughout the day and the night. Heat and air conditioning was difficult to regulate. Everything was very noisy… Heat, air conditioning, shower. Nothing was soundproof, and I could hear water running and even voices from adjacent rooms. Very noisy.

The bed was comfortable, and I enjoyed the mini fridge and microwave and coffee in the room. It was also clean.

Stayed in May 2024

Needs a lot of updating , the emery exit was full of debris

Location

Stayed in May 2024

Loud traffic noise, thin walls and floors so easy to hear other guests.

Good location and good value

Stayed in May 2024

Friendly, kind service at breakfast. Peanut butter in small containers is not good. Whole grain toast was delicious.

Stayed in May 2024

Squeaky floors and soap dispensors

Clean

Stayed in May 2024

Bathroom needs some attention. . People loitering in parking lot at night (not guesrs)

Staff pleasant and helpful. Location is good

Stayed in April 2024

Customer service was average. The facilities are quite dated. Phone didn't work. Staff weren't particularly helpful. Dining options were extremely limited.

I liked how the room was set up with the sofa bed in its own alcove. It gave privacy to the guest sleeping on the sofa bed.

Stayed in March 2024

Waiting 20 minutes for a worker to get back to the front desk so I could check in. There was still some garbage in the room after checking in.

Stayed in March 2024

The hazardous bed frame and broken elevator.

The price and the staff.

Stayed in December 2023

Parking

The restaurant. The hotel part is run down.

Stayed in January 2024

There were some things about the room that need fixing (sink drain) but the follow-up call by the desk allowed me to state the issues. Housekeeping didn’t supply face cloths & a bath mat but I requested face cloths at the desk and used an extra towel for the mat. I am in total agreement of using soap, lotion, and shampoo dispensers but I had trouble getting the soap one to work.

Stayed in January 2024

Room could be cleaned better. Noticed stains on sheets and towels. There are black molds in the shower and the shower curtain was smelly. The hot tub was great except it is enclosed and there is no ventilation. So, lots of condensation inside since it was very cold outside. The ceiling was dripping water.

Central location Good sized room Free parking

Stayed in December 2023

For the price you can do better for less at the Knights inn up the road. Cold lighting (cool temp fluorescent bulbs) no nice touches to room. No desk, small TV, noisy heater/air con. Toilets very noisy on some sort of cycle throughout the night.

Nothing stands out. Staff are nice. Beds are ok. rooms are just average.

Stayed in December 2023

The bathroom walls were a bit dirty, shower tap made very strange sound when you turn it on.

The location is very convenient and the room I got was very nice and comfortable for the price I paid. Beddings and towels were clean and comfortable. The hotel has very good restaurant where we had our breakfast for 2 mornings and dinner for 1 night. The staff were friendly and helpful.

Stayed in December 2023

Nothing that I can think of

Location was prefect for my work training and walkable to plenty of food and stores. Front desk were friendly and responsive to any questions or needs.

Stayed in December 2023

Heat conditioner worked so so loudly, can't to sleep. Don't have cattle 🤣🤣. Elevator not worked. But everything was not to bad.

Staff, bed, location

Stayed in November 2023