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  5. Reviews of The Champlain Waterfront Hotel Ascend Hotel Collection

Reviews of The Champlain Waterfront Hotel Ascend Hotel Collection This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

2 Front Street North, L3V 4R5 Orillia, Canada

#5 of 16 hotels in Orillia

Guests' Choice

Review Score

Based on 459 hotel reviews

7.6

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.3

  • Location

    8.7

  • Facilities

    7.8

  • Staff

    8.6

  • Value for money

    7.7

  • Free Wifi

    8.6

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: June 17, 2024

    8.0
    Loved Gordon Lightfoot's home town!
    • Leisure trip
    • Solo traveler
    • Standard Queen Room - Non-Smoking
    • Stayed 3 nights

    Breakfast is not worth that name. I just had a glass of juice and a cookie in the morning. I guess some people might feel unsafe since you can just walk in and out of the hotel unnoticed (there was often no one at the reception desk) but it did not really bother me. The standard rooms (some?) are a bit worn but I was very happy with mine (upgraded, with view towards the center).

    Super friendly welcome at reception. I received an upgrade when I mentioned I had come all the way from Belgium to visit Gordon Lightfoot's hometown. Perfect location to walk to the Lightfoot statue near Lake Couchiching and the town center. I even walked to the cemetery. The wonderful restaurant "The Common Stove" on Mississaga street is a few minutes' walk and not to be missed!! There is no cleaning service if you only stay for a few days but I found that quite nice because no one's bothering you. Good coffee machine in the room. I felt very comfortable and "free" since no one bothered me about anything :-).

    Stayed in May 2024

  • Reviewed: June 10, 2024

    7.0
    Value for $ spent is not there.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night

    The room we were booked into was the size of a closet. For 2 people in the the room we had to take turns to walk in front of the bed to get to the bathroom. There was only 1 chair in the room so 1 person had to sit on the bed to have a drink etc. I suppose this property also has rooms in the basement so I am glad at least we were above ground. The biggest disappointment was the price we paid to sleep in the closet.

    The room was clean and had all necessary amenities.

    Stayed in May 2024

  • Reviewed: May 23, 2024

    8.0
    Satisfactory and staff was super pleasant
    • Couple
    • Double Room with Two Double Beds - Non-Smoking/Basement level
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Close to Dr office

    Stayed in May 2024

  • Reviewed: May 22, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Standard Queen Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Breakfast could have been better, .few years back they use to have hot Breakfast

    Location

    Stayed in May 2024

  • Reviewed: May 21, 2024

    9.0
    Loved it, hope to use the same facility in the future.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking/Basement Level
    • Stayed 1 night
    • Submitted from a mobile device

    We requested a handicapped room. Loved the step in shower and the inside and out. Hubby didn't like the roll desk chair that swivels as he only got one cheek on and almost fell off, trying to put on his socks.

    Perfect, easy to find,

    Stayed in May 2024

  • Reviewed: May 6, 2024

    9.0
    We enjoyed a lovely stay in a lovely hotel in a great location
    • Leisure trip
    • Travelers with friends
    • Double Room with Two Double Beds - Non-Smoking/Basement level
    • Stayed 1 night
    • Submitted from a mobile device

    Maybe more parking availability

    Great location and lovely staff. Breakfast was lovely. Room very nice. I’ll be back

    Stayed in May 2024

  • Reviewed: April 28, 2024

    8.0
    I’d stay again. It’s a good location for dinner, drinks, and opera house show.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking/Basement Level
    • Stayed 1 night
    • Submitted from a mobile device

    Tiny room.

    Convenient location.

    Stayed in April 2024

  • Reviewed: April 24, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Room - Non-Smoking/Basement Level
    • Stayed 1 night
    • Submitted from a mobile device

    Parking limited

    Stayed in April 2024

  • Reviewed: April 2, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking/Basement Level
    • Stayed 1 night
    • Submitted from a mobile device

    Room was kind of small and hotel had a very weird layout multiple stairways

    Room was clean bed was comfortable

    Stayed in March 2024

  • Reviewed: April 1, 2024

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking/Basement Level
    • Stayed 1 night

    Breakfast was cold and very limited

    My time at the hotel was excellent. Very clean looking and smelling room.

    Stayed in March 2024

  • Reviewed: March 17, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking/Basement Level
    • Stayed 1 night
    • Submitted from a mobile device

    Small parking lot, soft mattress, poor choice of breakfast,a little bit noisy at night time and traffic during the day

    Excellent location, renovated rooms, access to restaurant through hotel

    Stayed in March 2024

  • Reviewed: March 5, 2024

    8.0
    A nice play to stay for an overnight.
    • Leisure trip
    • Solo traveler
    • Quadruple Room - Non-Smoking
    • Stayed 1 night

    I think I didn't get the room I paid for........seemed like it was just a standard double bed room. The neighborhood seemed a bit sketchy.

    The staff were friendly and to read the history of the building was amazing. So nice it was restored.

    Stayed in March 2024

  • Reviewed: February 23, 2024

    9.0
    Great room for a great price with very friendly staff.
    • Leisure trip
    • Couple
    • Standard Queen Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Initially thought breakfast wasnt much (when we registered we’re told it’s not a hot breakfast). But it turned out to be great! Lots of healthy choices. And we were quite happy with it.

    Nice room. No carpet on the floor and one bed. Bedside tables on each side.

    Stayed in February 2024

  • Reviewed: February 14, 2024

    8.0
    Very Good
    • Leisure trip
    • Group
    • Queen Room - Non-Smoking/Basement Level
    • Stayed 1 night

    Bed wasn't the most comfortable. Felt like I was rolling to the middle.

    Cleanliness

    Stayed in February 2024

  • Reviewed: February 11, 2024

    9.0
    friendly personal service
    • Leisure trip
    • Couple
    • Standard Queen Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    parking

    amazing vibe

    Stayed in February 2024

  • Reviewed: February 5, 2024

    7.0
    A bit overpriced and small rooms, but great location.
    • Leisure trip
    • Family with young children
    • Quadruple Room - Non-Smoking
    • Stayed 1 night

    The room was fairly small - my son and I felt a little on top of each other, more suitable for a couple. For price, there are few amenities (pool, hot tub or something like that). Breakfast was passable. The hook on the back of my bathroom door fell out of the door when I hung my pants on it... :)

    Friendy reception, clean facilities and great location, free parking, restaurant (Fionn McCools) had good food and a discount for staying at hotel was a nice bonus.

    Stayed in February 2024

  • Reviewed: January 31, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Standard Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Parking lot

    Clean and cozy.

    Stayed in January 2024

  • Reviewed: January 29, 2024

    8.0
    Great hotel, that is walking distance to downtown Orillia
    • Leisure trip
    • Couple
    • Standard Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    No parking, had to park at the grocery store overnight. The hotel has very few spots, nothing you can do. Most rooms, you have to go up and down stairs, elevator is only available for certain floors

    Excellent location, clean hotel, staff very friendly

    Stayed in January 2024

  • Reviewed: January 29, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room - Non-Smoking/Basement Level
    • Stayed 1 night
    • Submitted from a mobile device

    Limited amount of parking

    Clean, decent location to downtown

    Stayed in January 2024

  • Reviewed: January 20, 2024

    7.0
    Was a good stay, would stay again. Met my expectations for the town it’s located in.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking/Basement level
    • Stayed 1 night
    • Submitted from a mobile device

    Staff were maybe a little to friendly, I did not need so many personal details. Was only one staff member working when we checked in and about 4 people in line, she seemed very flustered and had a hard time keeping up with what was going on. While the staff were very friendly and helpful, it seemed that every time I went past the front desk they had a friend with them who was not a staff member, however it was hard to tell because none of them wore a uniform or anything representing the hotel or even professional looking. When checking in the staff member was wearing a camo hat and a winter jacket.

    Room and hotel were nice and updated. Staff were friendly.

    Stayed in January 2024

  • Reviewed: December 29, 2023

    7.0
    Very nice and clean
    • Leisure trip
    • Travelers with friends
    • Double Room with Two Double Beds - Non-Smoking/Basement level
    • Stayed 2 nights
    • Submitted from a mobile device

    The soundproof of the room can be improved. There was a peel of the ceiling that caused the paint fell off on the table.

    Very clean and good value.

    Stayed in December 2023

  • Reviewed: December 15, 2023

    8.0
    it was a pleasant stay .
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking/Basement Level
    • Stayed 2 nights

    there was nothing i did not like

    breakfast was ok and the room was clean and comfortable

    Stayed in October 2023

  • Reviewed: December 10, 2023

    8.0
    The hotel was perfect for our needs
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking/Basement level
    • Stayed 1 night
    • Submitted from a mobile device

    Small room but well appointed

    Location

    Stayed in December 2023

  • Reviewed: December 5, 2023

    9.0
    Would absolutely stay again
    • Leisure trip
    • Travelers with friends
    • Quadruple Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The very limited parking.

    The location was prime. You’re close to the water, Mariposa Market and neat shops.

    Stayed in December 2023

Showing 1 - 25

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