Our stay is too short...lol! Hopefully, we can stay longer next time.

It's location, parking, amenities , and the restaurants within the hotel.

Stayed in November 2024

Couldn't stay in main hotel. We were in a small townhouse next to hotel.

Location is perfectly central.

Stayed in November 2024

I had booked a standard double or twin beds room. Instead we were put into a superior king. We made due because the hotel was fully booked, so we were told, and I didn't want to cause a scene, so that was very disappointing....The room was lovely but quite small.

The staff are exceptional. They were always making sure we had everything we needed. The valets and our waiter for dinner were super guys! We chose the dinner package and it was wonderful, really outstanding food and portions were overly generous. If we had known that we would have only purchased one dinner and split it as we hated to see food go to waste! We were heading home the next day so couldn't take it with us for lunch the next day!

Stayed in November 2024

REQUESTED A 2 BED ROOM.....WAS TOLD UNAVAILABLE, THEN TOLD THEY COULD PUT A COT IN MY ROOM, I HAD NO CHOICE...THEY MADE A MODEST PRICE ADJUSTMENT AND LEFT THE FOLDED UP COT/BED IN THE ROOM, I HAD TO REQUEST THAT IT BE PREPARED PROPERLY

Stayed in October 2024

Wish more stores stayed open later. But, it was November and a perfect time to see visit the area.

Love the location and the beautiful decor and styles of the room. Loved the roses. I took the one they left for me in the room and it has lasted almost a whole week at home.

Stayed in November 2024

The mattress topper was a bit too squishy for me - I prefer a firmer bed.

The hotel was beautiful, the staff friendly and helpful, and the location amazing.

Stayed in November 2024

Cost, but who does 😉

Unique. Location.

Stayed in October 2024

Nothing

It was close to the shops, beautiful decor and very clean! We were greeted by Nikko who was very friendly and helped us to book a second night. The porter Jason was very accommodating. He gave us suggestions for restaurants, shops, attractions. He always greeted us with his warm friendly smile!

Stayed in October 2024

Location

Stayed in October 2024

I wish we could have been closer to the main hotel. our apartment was across the parking lot

we actually ended up staying in an apartment with a kitchen. it was quite large and very comfortable

Stayed in August 2024

Nothing

Charm and location

Stayed in October 2024

It was a beautiful hotel and the staff were so friendly and helpful. So glad I stayed there instead of in Niagara Falls.

Stayed in October 2024

A little pricey side but affordable.

Close to everything we need to get to. Parking was very accessible but you have to get there before noon.

Stayed in October 2024

Elevator was out of order for part of our stay Would prefer regular coffeemaker or keurig instead of Nespresso Would like kettles in the rooms Ports for phone chargers in the rooms There were small blood stains on my sheets

Staff were very helpful Convenient location Room was very comfortable

Stayed in October 2024

I honestly can't think of anything that would have made our stay more enjoyable.

There was plenty of room in the room. I loved having the separate sitting area. The hotel was very, very conveniently located to everything. Once we parked the car on Friday, we walked to EVERYTHING - dinner at Tiara on Friday night, all three plays that were part of the George Bernard Festival, all the shops in the "downtown" area, St. Vincent de Paul Church on Sunday morning. The only time we used the car was to go to dinner on Saturday night at the Winery Restaurant at Peller Estates. The room was clean and quiet. It was everything I hoped it would be and more. I already recommended the hotel to one of my business colleagues who was planning a trip to Niagara on the Lake.

Stayed in September 2024

The restaurant pricing on Thanksgiving was 'exceptional' and not on par with the actual food quality. Diner was good but I felt they were cashing in in American guests taking advantage of weaker CAD. Lots of restaurants in town to enjoy should you wish.

If you want to experience how hotels used to be in regard to elegance, atmosphere and exceptional service, this is your place. Cleaning staff greet you in the halls and leave roses on your pillow. This isa hotel where you can actually open the window and enjoy fresh Niagara air. Their uncomplicated approach to creating exceptional guest experiences is very obvious. Great job!

Stayed in October 2024

The hotel location is perfect. Easy to walk to all the shops and restaurants.

Stayed in October 2024

Nothing really. We expected to pay more than your typical corporate hotel brand because we knew that the hotel was a historic landmark and was definitely upscale. If you want to pamper you and your significant other, highly recommend staying here.

Rooms were on the second floor facing the parking lot. Plenty of trees, so not an issue. No elevator to get to our rooms but the staff took care of everything. Valet parking was free(Tip based) and very convenient. Hotel is located within walking distance to main shopping area. Definitely want to try other hotels in the “Vintage” collection. Had a great time with friends!

Stayed in October 2024

I could not get the hand held shower to operate. The rain shower is generally fine, but did not wish to use , but had to do so. Was just a bit confused as to the best way to check in. Perhaps I missed the 'how to' in the fine print. If so, that's on me. But if you could make that aspect a bit clear to your first time guests I believe it would be helpful.

All went well. Perhaps not everyone would of been content in cellar accommodations, however I did enjoy my space and completely loved the fireplace(a truly great aspect of the room) on the chilly, rainy Saturday. Wish I had more time to spend with you. Setting on thermostat was perfect. Bed was quite comfy resulting in having two nights of restful sleep. LOVED the shutters, the style made room even more cozy. Being met upon check in with such pleasantness started my experience with a positive feeling. LOVED the idea of valet parking! That was ever so helpful as once parked I intended to walk during my time in NOTL.

Stayed in October 2024

nothing

lovely dinner and excellent wine choices. presentation beautiful, beautiful ambiancenothing

Stayed in October 2024

Was a bit expensive and bathroom could have been cleaner. Some mold and peeling grout in shower.

Close to everything, parking, size of room.

Stayed in October 2024

The room size was exceptional, the bed was beautiful, the fireplace created the perfect ambiance.

Stayed in October 2024

Sauna doesn't keep a proper temperature. A few areas in the room need to be cleaned from dust - windows frames, and the floor stand lamps and sconces in the bathroom were covered with dust.

Very good place, comfortable accommodation at historical neighborhoods.

Stayed in October 2024

They put us in the wrong room so I couldn’t get on the Internet because it’s the room number plus your last name and my last name wasn’t the same as the person who was supposed to be in that room so it took us a while to figure that out, and I got the wrong bill as well …it was all fixed, but it was kind of a pain… Also, the room was very dark. It needs more lights.

Centrally located very beautiful lobby and grounds

Stayed in October 2024