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  5. Reviews of Prince Arthur Waterfront Hotel & Suites

Reviews of Prince Arthur Waterfront Hotel & Suites 2 stars

17 North Cumberland Street, P7A 4K8 Thunder Bay, Canada

#20 of 25 hotels in Thunder Bay

Guests' Choice

Review score

Based on 423 hotel reviews

6.1

Score breakdown

  • Cleanliness

    6.7

  • Comfort

    6.8

  • Location

    7.6

  • Facilities

    6.1

  • Staff

    7.8

  • Value for money

    6.1

  • Free WiFi

    7.3

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Showing 1 – 25

  • Reviewed: 17 September 2024

    6.0
    A gem that needs renovation
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Lake View
    • Stayed 1 night
    • Submitted via mobile

    It's difficult to write a review for this hotel. It has a very unique history but is not doing very well at the moment. Will be attractive for vintage lifestyle lovers, but absolutely needs renovation to get back its shine.

    Stayed in September 2024

  • Reviewed: 15 September 2024

    5.0
    Needed a place to stay for the night.
    • Leisure trip
    • People with friends
    • Double Room with Two Double Beds - City View
    • Stayed 1 night
    • Submitted via mobile

    Bathroom was in need of update- painted tub was peeling, stains on wood and wallpaper (appeared to be a nail polish spill). Carpet needed a good shampoo.

    Resturant on site. Parking at hotel had security. Friendly helpful staff. Beds were comfortable.

    Stayed in September 2024

  • Reviewed: 12 September 2024

    5.0
    Thanks for letting me off with my debit card on this stay when I don’t have a credit card, very much appreciated
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Lake View
    • Stayed 2 nights
    • Submitted via mobile

    I made a deposit first time staying here back in Jan 2023 checking out I rushed out and couldn’t get it back but I told them I was gonna come back the next day to get it but also didn’t let me the next day. Some staff are rude about things like that. Also the elevator needs an upgrade or fixing because the buttons barely work and another thing I don’t like is how we can’t use debit cards now to use as a booking option when checking in for this stay, online it shows you can but when you go to check in you’re told you can’t.

    It’s a good place some staff are nice.

    Stayed in August 2024

  • Reviewed: 4 September 2024

    5.0
    Just okay, and nothing to write home about.
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Lake View
    • Stayed 1 night
    • Submitted via mobile

    Vagrants in parking lot made us feel not safe. Hotel needs updating, hallway carpet, the rooms, lobby, etc. Although we like the location, I don’t think we will stay there again.

    Location

    Stayed in August 2024

  • Reviewed: 14 August 2024

    5.0
    We had greater expectations for this hotel and were disappointed.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - City View
    • Stayed 1 night

    Hallway carpets had stains. The wallpaper in the bathroom was peeling in spots. There were dirty water stains around the pool and no pool towels. No extra pillows available from the front desk. Extra charge for room and damage deposit will take 7 to 10 business days for reimbursement to credit card.

    The room was spacious and the beds were comfortable.

    Stayed in August 2024

  • Reviewed: 12 August 2024

    5.0
    The room was not worth the $200 I paid. Thought it would be a charming old hotel but it was just old
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Lake View
    • Stayed 1 night
    • Submitted via mobile

    The neighborhood is rundown, the elevator wasn’t working and the hotel seems to be in need of repair.

    Location on the water could have been great, but several streets right at the hotel are torn up so the approach was difficult. The area around the hotel is really rundown.

    Stayed in August 2024

  • Reviewed: 2 July 2024

    7.0
    Great view, clean, comfortable rooms with a good restaurant. Call ahead to confirm check in time.
    • Leisure trip
    • Solo traveller
    • Double Room with Two Double Beds - Lake View
    • Stayed 1 night

    I booked ahead and told them of my arrival time-3:00 pm. I arrived a few minutes before and asked if it was possible to book in a bit early as I was so fatigued. It was 2:45. I was told that the room was not ready yet. I told them no problem , I'll come back in a bit. At 3:30 there was still no room available as housekeeping did not inform front desk of rooms available. Only the top 2 floors were cleaned. I asked if I could have one of those. He told me rooms were ready but my room would be on the second floor. It was almost 4:00 pm before I could check in. I would not have arrived early or at 3:00pm if I knew there would be a wait. The downtown area does not feel safe to walk around as there is major construction. I feel there was a disconnect in communication with housekeeping & front desk staff. After checking in, the room was great and I slept well.

    I liked the location, view & style of the hotel. As well the online booking rate was good too.

    Stayed in June 2024

  • Reviewed: 3 May 2024

    7.0
    It was good and relaxing
    • Leisure trip
    • Couple
    • Suite with Spa Bath
    • Stayed 2 nights
    • Submitted via mobile

    Close to the Casino and downtown

    Stayed in April 2024

  • Reviewed: 19 October 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Suite with Spa Bath
    • Stayed 1 night
    • Submitted via mobile

    Lots of shady people loitering outside the facility. Wash t sure if my car was safe outside.

    Stayed in October 2023

  • Reviewed: 8 October 2023

    5.0
    Won’t be back, but staff nice
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - City View
    • Stayed 1 night

    Room smelled like old cooking

    There was no breakfast…neighborhood run down, vacant buildings, boarded up buildings

    Stayed in October 2023

  • Reviewed: 25 September 2023

    7.0
    Exceptional staff. Good location. Classic hotel.
    • Leisure trip
    • Family with young children
    • Junior Suite
    • Stayed 1 night
    • Submitted via mobile

    Our original room smelled smoky so we were quickly moved to a comparable room; however, we did not have a sofa sleeper in the second room. We were provided a roll away bed that broke and were quickly provided another one. The staff was so helpful in helping remedy all this. We could have used a few more towels for the 3 of us staying in the room that was obviously only outfitted for 2. There was no air conditioning so we opened the windows for air and there was a lot of street noise.

    Close to lakefront. The front desk and other staff were exceptional and helpful in addressing the snafus we experienced there. Close onsite parking!

    Stayed in September 2023

  • Reviewed: 18 September 2023

    7.0
    Good
    • Leisure trip
    • Group
    • Double Room with Two Double Beds - Lake View
    • Stayed 2 nights
    • Submitted via mobile

    I booked the room through booking.com and paid more than I would have if I had just called the hotel and booked it through them. When I realized my mistake I found out I was unable to cancel the reservation and was stuck paying the more expensive rate for to nights!

    Location is excellent if you are attending an event at the marina. A lot of very good cafes and restaurants nearby. Secure parking lot with security guard. Staff are very friendly and accommodating.

    Stayed in September 2023

  • Reviewed: 23 August 2023

    5.0
    Im a senior with mobilty challenges and would have liked some safety bars in shower..
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Lake View
    • Stayed 1 night
    • Submitted via mobile

    There was no safety bars in shower, tub was slippery, not senior friendly. Room was not as described in pictures. Very few places to put your clothes or suitcases. I ended putting clothes on floor. The alarm kept on going off even though no-one set it.

    good location, parking, Breakfast was excellent, as was the service. The room was quiet with a great view. Wifi was good. Front desk staff was good.

    Stayed in August 2023

  • Reviewed: 22 August 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Junior Suite
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was good. Location was fine.

    Stayed in July 2023

  • Reviewed: 22 August 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Lake View
    • Stayed 1 night
    • Submitted via mobile

    Better housekeepers and maintenance. Visible stains on walls, curtains dirty. Repaint ceilings, walls and wash or replace curtains. Two things that would vastly improve the room. Replace flooring--the bathroom had new flooring which seemed very odd when you look at the rest of the room.

    The view of the waterfront

    Stayed in August 2023

  • Reviewed: 15 August 2023

    7.0
    Staff was good but not worth the price
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - City View
    • Stayed 8 nights
    • Submitted via mobile

    Old but has lost its charm

    Excellent location

    Stayed in August 2023

  • Reviewed: 8 August 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - City View
    • Stayed 1 night
    • Submitted via mobile

    Not so clean neighborhood

    Big room and nice swimming pool

    Stayed in August 2023

  • Reviewed: 5 August 2023

    6.0
    A very tired old hotel.
    • Leisure trip
    • Solo traveller
    • Double Room with Two Double Beds - Lake View
    • Stayed 1 night
    • Submitted via mobile

    One small elevator for both staff and guests. Staff elevator broken for over a year according to staff. Noisy air cooling system.

    Spacious. Good fridge and coffee machine. Close parking and free.

    Stayed in July 2023

  • Reviewed: 30 July 2023

    5.0
    The view was nice, good value for the room, but don’t walk through the parking lot by yourself.
    • Leisure trip
    • Couple
    • Suite with Spa Bath
    • Stayed 4 nights
    • Submitted via mobile

    It smelled like stale cigarettes and had some obvious wear, which is probably from it being old.

    I liked the location and the historical nature of it. There is a good brewery across the street and it’s centrally located. We stayed in the jacuzzi suite and the jacuzzi was nice.

    Stayed in July 2023

  • Reviewed: 30 July 2023

    6.0
    Needs to be renovated, but beautiful view of the lake.
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Lake View
    • Stayed 1 night
    • Submitted via mobile

    Old

    View

    Stayed in July 2023

  • Reviewed: 20 July 2023

    5.0
    Great location
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Lake View
    • Stayed 1 night
    • Submitted via mobile

    had few issues with booking process, booked for 3 adult and 2 children so a room for 5 people and was given a standard room with 2 beds so had to get a cott, after getting the beds ready to sleep we found what looked like dry blood and some gooy/sticky substance on the comforter/blanket, bathtub had paint peeling and rust. Beds were way too firm. Other than that great stay.

    The hotel was in very beautiful location by the waterfront

    Stayed in July 2023

  • Reviewed: 18 July 2023

    7.0
    We enjoyed our stay except the rooms needed some update. The hair dryer did not work.
    • Leisure trip
    • Group
    • Double Room with Two Double Beds - Lake View
    • Stayed 3 nights

    Everything was fine except the chairs needed replaced or recovered.

    The breakfast was good. The staff were excellent. The location was nice. The chairs needed recovered.

    Stayed in July 2023

  • Reviewed: 14 July 2023

    7.0
    Nice place to stay, a bet too over price though
    • With a pet
    • Leisure trip
    • Group
    • Double Room with Two Double Beds - Lake View
    • Stayed 1 night
    • Submitted via mobile

    The room smelled funky and furniture looked old. For almost 270 CAD we paid for one night, we expected a better looking room.

    I loved the walk next to the water. We had an amazing time with our dogs next to the water. I really liked the staff.

    Stayed in July 2023

  • Reviewed: 4 July 2023

    7.0
    For family vacation is perfect and convenient for teenagers kids
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Lake View
    • Stayed 1 night

    Door

    Location is perfect

    Stayed in July 2023

Showing 1 – 25

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