The location. Not a big hotel so a little more intimate. Very friendly staff. .

Stayed in May 2024

The staff were so welcoming! We were greeted with such friendliness and warmth. Our room was ready early which was a treat. The room was spotless, the bed was super comfortable, the location was excellent. I can’t say enough about this property!

Stayed in April 2024

Temperature, way too hot and couldn't turn it down

Location and cleanliness

Stayed in March 2024

No view

Very comfortable, underfloor heating in bathroom. Little terrace.

Stayed in April 2024

AwI sone location and very helpful staff

Stayed in March 2024

The court yard was a bonus. It was like a little retreat in the City. Great walking distance from everywhere we wanted to be.

Stayed in March 2024

I enjoyed almost everything, the main issue I had which was not a huge one was the bathrooms. There were a couple of hairs in the shower that were there before we even used it. The bath and sink were fine it was just the shower floor felt a bit unclean. The TV was also a bit hard to use. It could have been the remote or something or perhaps user error but we weren't able to change the channels although this wasn't that big a problem. Aside from this, I had no other issues housekeeping did a very amazing job at cleaning the rest of the room while we were out! Love the service.

Loved the accessibility to the area, everything was a good walking distance, all the staff were very friendly. The bathroom was very nice and the bed was super comfortable and spacious. The side tables were very usefull for when we wanted to just eat something in the hotel and the couch was very comfortable.

Stayed in March 2024

The staff are so friendly! We love checking in here. They always have such great restaurant recommendations.

Stayed in March 2024

Didn’t provide a kettle and tea unless asked for. A coffee maker is provided. It wasn’t an issue as staff super friendly but tea should always be provided in rooms.

Great location

Stayed in March 2024

I tried the small restaurant at the property and I felt that the menu was too limited and it was pricey. When I popped in for lunch, I expected to have more moderately priced options...which there were few. In my opinion, they should offer more realistically priced lunch type options: sandwiches, burgers, pub-type fare.

The staff was very welcoming. I loved the vibe of the hotel--it's modern yet comfortable. Mainly, I absolutely loved the location! There are quite a few restaurants, shops and bars in the area, so you needn't worry about having to stray too far from the hotel to find suitable options. I will definitely return to this hotel!

Stayed in February 2024

Nothing!

The decor

Stayed in February 2024

Great decor and location with a really nice atmosphere

Stayed in February 2024

I have no complaints.

I loved the hotel decor! The Opus was attractive but also very clean. The heated bathroom floors were a nice perk for a late December stay. The wall of glass in the bathroom was a fun surprise and easily made private with either opaque or translucent blind options (I loved the translucent one so that we could still see the city lights). The front desk staff was very friendly and helpful. The hotel is in an excellent location and easily walkable to many places with a subway entrance across the street. I would definitely stay here again.

Stayed in January 2024

Room very small.

Front desk staff helpful.

Stayed in January 2024

In an ungraded balcony king, neither the shower, or the free standing tub, had a handheld shower head. This is a minor expense, but certainly more representative of the promised experience. The existing Kitchen faucet on the tub is chintzy. The temperature/pressure control in shower is also low end. Should have pressure and temp control. Plus the handhelds as mentioned earlier.

Clean and quiet

Stayed in January 2024

Perhaps cost

Classy

Stayed in December 2023

Location is the best! Staff is the best!

Stayed in November 2023

I just felt like the room decor was a little out dated. There was a mix up with an in room massage that I had booked but the staff went above and beyond to make it right

The stay was great - the staff was exceptional. The room concept was very cool but a little dated. The separate shower and tub were great along with the mini courtyard and fireplace

Stayed in November 2023

As I don't drink coffee, tea being my choice of drink, was a little difficult getting a good supply of tea bags and fresh milk, being charged extra for these too. Could have more free TV channels, very limited to watch free movies.

Great location to the many restaurants and bars, short walk to downtown shopping or waterfront. Very comfortable bed and good sized room.

Stayed in November 2023

nothing

Very nicely decorated and large room. Super hip

Stayed in October 2023

wifi not great on the sixth floor and bed despite the nice sheets was a little on the soft side

All in all very good, would recommend

Stayed in October 2023

Staff was super. Took care of any issues with warmth and professionalism. Location was perfect.

Stayed in October 2023

This hotel is wonderful - centrally located to transportation, restaurants, activities ...loved it!

Stayed in September 2023

Shower was great but needs a handheld shower head addition and somewhere to hang the damp wash rag. Bathroom needs more than one place to hang a bath towel to dry. Service was awesome but maybe don’t insist that tired travelers get an app that they told you they wouldn’t use. No thank means no thank you.

Staff and service was wonderful. Comfortable room. Location was great and how we found you. Bikes were a welcome addition. Our favorite hotel toiletries! Love that brand. Nespresso machine beats keurig every time.

Stayed in September 2023