Nothing

We only stayed one night but it was a very comfortable stay .Pleasant ‘French style’ decor. Breakfast was good and staff very helpful. Location near Canada Place was very central.

Stayed in July 2024

The view isn’t that great if you’re looking for a nice view, this might not be the best place.

Everything! The staff, customer service, authenticity, cleanliness. Better than some of named 5 star hotels.

Stayed in July 2024

Wish the pillows were better

Stayed in July 2024

Great location charming small hotel with friendly helpful staff.

Stayed in July 2024

The Queen size bed is abit small. Should provide a King bed

We love the extra space for the living the room. We love the fireplace at the lobby.

Stayed in June 2024

Breakfast not great.

Upmarket hotel vibe throughout.

Stayed in June 2024

Taste of bottled water. From the sink was much tastier.

Great hotel, not a big but in a very central location. Room was well sized with living area. I really liked the statement in the elevator from general manager - it gave me some confidence that stay should pass smoothly. Breakfast was a la carte, reasonable, sitting outside was also pleasant during this time of the year.

Stayed in July 2024

Location, wonderful French restaurant, stuff was just sweet! Design is really nice - old European. You feel like in France 💕

Stayed in June 2024

comfortable

Stayed in July 2024

Cost, it was warm

Size, location

Stayed in July 2024

Main shower head didn’t work, just the wand. Plug in for hairdryer in bathroom didn’t work. Daily rate was quite pricey although it was one of the cheaper hotels compared to others at time of booking.

The room was bright, clean, comfortable & spacious, the location was central, the breakfast was delicious and the staff very helpful with outstanding attention to detail! The hotel itself was beautifully decorated with a French theme.

Stayed in July 2024

Nothing

Everything was great, bed comfy, room was nice and staff were exceptionally helpful

Stayed in July 2024

Great staff Good location Comfortable room.

Stayed in June 2024

Friendly and helpful staff. Great restaurant. Excellent location

Stayed in July 2024

Nothing!

We loved the location! There were plenty of restaurants near. The room was lovely and quiet!

Stayed in July 2024

I really can't think of a thing.

Nice quaint hotel in the center of Vancouver, close to almost everything by foot. Nice commodities in the room (little fridge, a little counter for preparing things, free water, tea and coffee). Especially pleased at the hotel's commitment to environment with the bed sheet maintenance options. The beds were extremely comfortable. Jet lag and all, you could get a good night's rest here. The views out the back to Burrard street and the skyscraper, was a good thing to taken in during the evenings and mornings. The room prep on our last night in the hotel, with ambience music, was a nice touch. Staff in the lobby were always extremely helpful. Nice fresh citric water in the lobby and free Canada Day cupcakes were pluses. A special thanks to the concierge, Jordan, for all the tips before our trip and helping to book a decent hour table at Cardero's.

Stayed in July 2024

There wasn’t great controls on the air conditioning and the fan. It seemed there was only 2 setting for the fan either on or auto? I would have preferred to be able to turn it off for awhile but still maintain the cool setting.

It was very nice.

Stayed in July 2024

Ac unit in room was very noisy.

Location is excellent we always stay here when we go to Vancouver, easy to get to in Vancouver, which is saying a lot, and straight out on 7a to trans can when you leave. Staff are always attentive and helpful.

Stayed in July 2024

A king bed would have been great, but the queen bed was very comfortable.

We loved the French decor and feel of the hotel. When we arrived the staff were very helpful. Gorgeous foyer! The room was spacious, very comfortable and with great city views. The hotel is in a great location in downtown Vancouver, close to walk down to the harbour. We would highly recommend this hotel to anyone staying in Vancouver.

Stayed in July 2024

Good location and great staff

Stayed in June 2024

No hot tub

Knowledgeable and kind staff, large rooms

Stayed in June 2024

Breakfast was outstanding. A very nice restaurant

Stayed in June 2024

Location, excellent, in the city center. Near to places to visit and harbor/sea walks. Easy accessible building. Staff very helpful and pleasant, clean and comfortable. Convenient for access to transport links e.g., trains, buses and ships.

Stayed in June 2024

Location is good

It's good and reasonable

Stayed in June 2024

There was a problem with the AC in our room, but it wasn’t an issue because as soon as we told someone they sent a technician and when he couldn’t fix it they immediately moved us to another room. They handled the situation professionally and to my satisfaction.

The hotel is in a great location, central to everything and very safe. No transients hanging around outside. The lobby is beautiful and smells amazing (I even took a photo of the scent they use to find at home). Every staff member we interacted with was friendly, helpful, sincere and well spoken. They had great recommendations for restaurant and activities. Best of all, the staff were super welcoming and nice to our kids. They had a travel crib set up for us, and the sofa bed was surprisingly comfortable and clean, freshly made. The valet parking is convenient and safe, and really fast to get the car back whenever we needed it. Driving around the city, especially the dodgy areas like gastown where transients rule the sidewalks, we had a newfound appreciation for what a beautiful area this hotel is in. We certainly lucked out.

Stayed in June 2024