There are no staff present and the key code is sent via email on the afternoon of arrival. We didn't have mobile data as we are from the UK so this gave me anxiety about getting into the building let alone our room. I sent several emails for the code to be sent the day before, but no joy. They did send me the wifi code the day before and we then had to stand in the doorway to log into the wifi to then open my email address to get the door entry code into the building. The code was sent at 12pm on day of arrival. This is not convenient for foreign travellers without phone data. To top it off, we were on the 3rd floor, no lift with ski bags as we were just visiting via a ski trip. We only knew there was no lift and the floor we were on after the confirmation came through. The bed was not very comfortable I'm afraid to say. The foot paths are not cleared of snow on the hotels side of the street. The snow ploughs dumped all the snow along our side of the street. So getting suitcases over the pile of snow was inconvenient. We did love the location just 5 minutes walk from the covered car park, $18 A day, worth every penny not to have to dig your car out of the snow or get a parking ticket. It was also only 10 minutes walk to the Chateau Frontenac and old town Quebec with many lovely eating places. Especially restaurant 1640.

Location was very good It was clean with plenty of towels and toiletries.

Stayed in March 2022

Nothing

Location

Stayed in January 2022

There is no parking, just garage parking near by. Did not get a text/ email about how to get into the loft. had to call in for the code and they recommending to book on their website rather than booking.com

I liked that is felt like more if an apartment than a hotel and the kitchen was stocked with pots and pans.

Stayed in February 2022

If I had to find something, the couch falls apart very easily and it also looked like no one had cleaned underneath the cushions on it before my stay.

Almost unbeatable location right in the heart of Old Québec and 15 min away from the train station. Has everything you need. Check-in was easy, safe and contactless.

Stayed in January 2022

Check-in is at 4 pm despite the cold and COVID restrictions. You cannot leave your luggage at the residence. Instead, you have to lug your suitcase across town by public transportation to another listing run the same company and then bring it again to this residence later in the day. Also, although they're supposed to send you the door code prior to check-in time, I had to phone them myself after 4 pm because I had still received no information whatsoever. On arrival, there were absolutely no knives (except butter knives) available in the kitchen. I had to go borrow a steak knife from another apartment and a few hours later, they gave me the code to enter an empty apartment where I could borrow a chef's knife.

Stayed in January 2022

There is nothing I didn't like about the place. I highly recommended this place.

The place is well located around the tourist spot and everything you need is just a walking distance. Definitely we will come back again and book in this place.

Stayed in January 2022

door was locked

location , unique plce

Stayed in January 2022

notification that there is no elevator and you might (depending on your apartment) need to walk 3rd floor

location, clean

Stayed in December 2021

kitchen could have used more basics (cutting knife, dish soap, cooking oil).

great location. very clean. great character. views of the château Frontenac from the top floor room.

Stayed in December 2021

The heaters were too hot. Old heating system so it was hard to control temp.

Cute loft right in Old Quebec. New appliances and renovated bathroom. While keeping the the old, heritage look with the brick walls.

Stayed in December 2021

The bathroom wasn't clean. There was hairs in the corner of the bathroom and on the cabinet. The appartement didn't have a good insonorisation. We could hear water running somewhere above us all night.

The location was good

Stayed in December 2021

coffee machine was provided but no coffee. would appreciate some tea bags too

cozy, comfortable bed, great location, easy self check in and access

Stayed in December 2021

Would've liked to do my check-out with a staff member!

Very clean. Comfortable bed! Nothing missing in the kitchen if someone wants to cook! Great location.

Stayed in December 2021

The only one thing, I couldn’t find my room soon. Other things were perfect!

Everything was amazing!

Stayed in October 2021

There were so many stairs! Once we made it to the room with our luggage we were please.

The location is amazing! It had everything we needed for a couple of days.

Stayed in September 2021

Too many stairs for seniors with heavy suitcases. It was always kind of warm and we could not leave the windows open due to mosquitos. A few window screens would solve this problem and allow some fresh air to circulate. The refrigerator's bottom draw did not fit properly (it would cause the door not to close completely). The kitchen sink's faucet was loose but worked ok.

Comfortable, clean and great location with enough space to enjoy being there.

Stayed in October 2021

Beautiful apartment, we loved it.

Location, the apartment

Stayed in September 2021

It was difficult to ask for an early check in, and they should have an option to hold your bags for you before the 4pm check in. Quebec is all hills so dragging our bags was tough.

GREAT location, super easy to get into, very comfortable. Very nice staff despite language barrier over the phone.

Stayed in September 2021

There was garbage left from previous guests in the bin and I found a long black hair in the towels.

The room didn't look like the photo, it was very basic, but clean, recently renovated and had everything necessary for a one-night stay. The location was excellent: close to all sights.

Stayed in September 2021

The bed (mattress) was not as confortable as we would’ve liked but it was not too bad either, we got the apartment on the last floor, it is a lot of stairs to go to the unit especially when you come back from long day in the city and you have to climb almost 70 stairs, there is no elevators.

The location is great, we found no problems regarding the codes to enter the building and the apartment, walking distance to the old Quebec , the city Gates are 2 minutes walking, pubs and restaurants are 2 blocks away, bus stop is really close, 10 min away from Via Rail station, ( high hill 10 min walking) the apartment was clean when we arrived, everything was working, kitchen, microwave, there were plates, glass , fridge, towels, etc…

Stayed in September 2021

Like in most accommodations with kitchenettes, they had old crusty sticky pans. It seems they tend to forget looking into them everywhere we go! 😣 Here however, the service was exceptional in replacing them and quite promptly I must say. Thank you for a wonderful experience! 🤗 N.🌺

Everything!

Stayed in August 2021

The view and the air temperature when we arrived, it was so cold.

The location. Very close to everything.

Stayed in August 2021

Needed tea and coffee amenities.

The bed was comfy and the decor very quaint.

Stayed in August 2021

There are a number of units and we were sure which one we were getting. The bedroom was in the basement and faced the sidewalk and the front door and it got noisy at night

Great location

Stayed in August 2021

Street below could be very noisy , not much one can do about that . Air con at the head of the bed noisy . Bring your own wine bottle opener , none supplied .

Super location , very central. Parking nearby .

Stayed in June 2021