Have stayed here numerous times, but not recently. If you ask me it has gone through changes, and not good ones. They added to the hotel recently, and staff told me that the rooms in the wings are nice and new, upgraded and upgraded. We were put in the old building. The room is dated, furniture is worn, beds not very comfortable, and lack any sort of duvet/ comforter. Mold in the shower. The towels are something I would expect to find in a cheap motel. Breakfast is overpriced. One of the elevators was out of service for part of the stay, so long waits. There are much nicer hotels in the area for the same price.

Check in was smooth.

Stayed in November 2024

Parking is a bit of an issue in Niagara; it's similar everywhere. We chose to park a few minutes walk away. It improved the price and we didn't use the car for a two-night stay. We walked everywhere.

We loved the location. The price was fantastic in off-season. The view of the falls was perfect.

Stayed in November 2024

Paid parking

The pool and clean

Stayed in November 2024

no free parking

all

Stayed in November 2024

The only things that could have been better: limited on site parking (parking lot is only a few mins walk from hotel); and the breakfast was a little pricey but good.

The hotel was very nice! The rooms were modern and clean; the staff was friendly and helpful; and the location was perfect!

Stayed in November 2024

The towels smelled dirty. I saw staff put towels on the carpet in the hallway. That is unsanitary.

Location was great!

Stayed in August 2024

Parking - I am not sure why it wasn’t complimentary and had to pay for parking ($25 per night)

The location is the best! This is just right across Speedway Niagara and Clifton Hill and there is a lot of places to eat nearby. You could also see the US Falls right by the window.

Stayed in November 2024

Fresh hot coffee machines would have been perfect like the Hampton Inns have

Clean, friendly staff

Stayed in November 2024

I don't like the mattress&they put the top sheets as replacement of fitted sheets.

Clean&close to everyrhing.

Stayed in November 2024

Everything is perfect except their elevator it’s kinda Slow, we need to wait for at least maximum of 10 mins on the first floor cause we’re on the 8th floor but over all it’s fantastic 👌🏻

I love the location it’s accessible to all the finest exquisite restaurants and 15 mins walk to Niagara Falls. We had the City View in our room and it’s awesome , Our room is also Clean and Tidy 🙌🏻

Stayed in November 2024

No housekeeping service. They only asked if we wanted clean towels. Pool looked a little dingy.

It was close to the falls. The front desk people were friendly and helpful

Stayed in October 2024

Location is very nice

Stayed in November 2024

Having to pay for parking

Staff was great and very helpful. The Junior Suite we reserved was excellent and roomy enough for 4 ladies.

Stayed in November 2024

Not much except that the towels for the shower were way too small.

Everything was very good. The room was big, comfortable and very clean.

Stayed in November 2024

The parking was down the street from the hotel. It wasn’t terrible.

Great location, very clean. Nice place.

Stayed in October 2024

Great rooms, views, location, pool, clean.

Stayed in October 2024

Only two elevators so when it’s busy it was a long wait. Better/bigger quality towels. Secondary parking was farther than mentioned.

Comfortable clean room, great location, good value and service.

Stayed in November 2024

The buffet wasn't the best for $18 and didn't include any drinks. Also paying $15 per night for off site parking was not ideal.

The location and room size were great.

Stayed in November 2024

Didn't like the $25 parking fee.

Great location to walk to Cliffton Hill. Easy to find and park.

Stayed in October 2024

Nothing

Clean, modern and spacious bedroom and bathroom with coffee machine and fridge. Friendly staff. Great value for money too.

Stayed in October 2024

Parking 2 blocks away

Location

Stayed in October 2024

The people at the check-in desk were not very friendly, first bad impression. The water in the shower was not very hot. Only 2 elevators for the entire hotel so you had to wait quite a long time. The breakfast buffet was very disappointing. Overall, a bit pricey, even for Niagara Falls.

Comfortable bed, very clean and spacious room. Given the location, the night was surprisingly quiet.

Stayed in October 2024

The shower was dripping not stop, we called down and they sent up someone. Unfortunately it was a complicated fix so it took over an hour fixing it. So we did not have access to the toilet and shower. Finally they fixed it but then we couldn't get hot water, we took cold showers. And our phone didn't work. Manager gave parking and $35 off for our trouble- but we really had to complain to get it

beautiful view, comfy beds.

Stayed in October 2024

We were only given 1 small container each of shampoo and conditioner for four of us, 3 bath towels only. The restaurant that’s attached to the hotel is overpriced. They don’t even give free glass Of water, you have to buy a bottled water for $2.99!

Location was great, close to Clifton Hill attractions and food establishments, walking distance to the Niagara Falls. The room was clean, beds were comfortable, bathroom ok and clean.

Stayed in October 2024