2100 Premier Way, T8H 2G4 Sherwood Park, Canada
Based on 167 hotel reviews
6.4Cleanliness
6.7
Comfort
7.2
Location
7.8
Facilities
6.4
Staff
8.1
Value for money
6.8
Free WiFi
7.9
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End of dialog contentReviewed: 27 August 2024
Pleadwell
CanadaPublic restrooms weee neglected
Wide open space , front lobby was nice
Stayed in August 2024
Reviewed: 10 August 2024
John
CanadaFriendly staff , clean room
Stayed in August 2024
Reviewed: 29 July 2024
Guozhen
CanadaWe booked a room there because of the pool and when we got there, the pool was closed down we would’ve went to a different hotel if we would have known
location
Stayed in July 2024
Reviewed: 17 June 2024
Pamela
CanadaThe air conditioning unit in the room didn’t work very well. Also noticed the fixtures in the bathroom were very rusty.
Checkin and checkout was simple. The employees were great.
Stayed in June 2024
Reviewed: 14 June 2024
Michael
CanadaIt was starting to feel ‘run-down’. Little things like burned out light bulbs, dark foyer, closed sections/floors due to lack of use, etc. The parking lot, at most, had 8 vehicles. The grounds, trees, shrubs, flower beds were all overgrown and uncared for. The attached restaurant was desolate, with the exception of breakfast. There were no menus, no liquor behind the bar, didn’t see any staff. The whole place just had a feeling of foreclosure.
It was very quiet and attached to a major fitness facility, with pool, gym, track , etc. The hotel check-in staff, cleaning staff and restaurant staff(breakfast) were all extremely helpful and friendly.
Stayed in June 2024
Reviewed: 1 June 2024
Groves
CanadaThat the keys to the room never worked properly for the whole weekend. Made several trips down to front desk to reset the keys. Also there was one time I went down to reset the keys and was told the reader wasn't working and had to wat for about 10 to 15 min for it to reset. Almost late for my appointment at another facility.
All the rec facilities near by. Also clean hotel. Except for very bad hallway between facilities.
Stayed in May 2024
Reviewed: 27 May 2024
Robert
CanadaThe view was a wall and broken air conditioner. The wifi did not work. The shower was cold. The toilet would run randomly quite loudly, we had to shut the bathroom door to sleep.
The bed was really comfy same with the pillows. There was no bugs. And it was quiet. And clean
Stayed in May 2024
Reviewed: 23 May 2024
Sharon
Canadadefinitely needed to have more lights on for breakfast and put a garbage can by the toast as well as the coffee section. They need to fix the toilet in room 371as it would run every few minutes, Did not get a chance to tell them at the hotel
beds were ccomfortable, front desk staff was nice,
Stayed in May 2024
Reviewed: 8 May 2024
Carla
CanadaCouldn’t figure out how to use the shower. Weird how massive the place was with no people. That’s unfortunate.
Breakfast was fine. Came at the end so some selection gone (?)
Stayed in May 2024
Reviewed: 6 May 2024
Howard
CanadaNo hot water.
Location is good.
Stayed in May 2024
Reviewed: 17 April 2024
Reg
CanadaNo ice machine except to get it from front desk. One elevator out of service. The included breakfast wasn’t that good. Could do with some tidying up out around the door now that the snow is gone…lots of garbage laying around
Comfortable and clean room
Stayed in April 2024
Reviewed: 10 April 2024
Niccize1
CanadaOnce you got to your room it was old style and painted metal doors and old wall paper and the bathroom fixtures were molding or rusting I didn’t want to touch it
The front desk area
Stayed in April 2024
Reviewed: 25 March 2024
Diane
CanadaNO TOWELS IN SWIMMING POOL AND THERE WAS NO HOT AND COLD SHOWER IN THE POOL AREA
NEAT AND TIDY ROOMS
Stayed in March 2024
Reviewed: 17 February 2024
Charles
CanadaI had the coldest shower. Never had hot water. I was so disappointed!
I liked that it was decently priced
Stayed in February 2024
Reviewed: 9 January 2024
Blake
JamaicaOpen the restaurant all day for person wants to stay in hotel and get full rest.
The breakfast menu was too basic could have more options.
Stayed in January 2024
Reviewed: 21 November 2023
Kayleigh
CanadaThe bathroom had mold/mildew spots around the tub. The lighting in the parking lot away from the main entrance was poor, very dark.
Breakfast was amazing! From the food to the staff serving. Check in/out was very easy.
Stayed in November 2023
Reviewed: 8 October 2023
Cindy
CanadaFurniture and rugs outdated and soiled
Courtyard room no sun
Stayed in October 2023
Reviewed: 8 October 2023
Agnes
CanadaBathroom missing two light bulbs , sink did not drain properly ! Windows dirty hand prints etc no microwave chair ripped broken breakfast cold pancakes eggs
Location price
Stayed in October 2023
Reviewed: 7 October 2023
Steve
CanadaThe washroom sink was pluged
Good
Stayed in October 2023
Reviewed: 21 September 2023
Rhonda
CanadaThe beds were very uncomfortable, the pillows were over stuffed, very hard on the neck, just couldn’t get comfortable. The side chair in the room was stained. The security lock on the door was falling off. I had French toast for breakfast and it was mouldy. There were lots of water stains on the ceilings and the air conditioning was very noisy.
The staff was very friendly on arrival. The lobby was beautiful!!
Stayed in September 2023
Reviewed: 9 September 2023
Gerald
Canadaall elevators were not working the only one that was working broke down saterday after non
Stayed in September 2023
Reviewed: 28 July 2023
Chris
CanadaBreakfast very basic but does the trick. Super convenient location for the pinball tournament being next door. Staff were very accommodating.
Stayed in July 2023
Reviewed: 30 June 2023
L
Canadalike i said the pancakes a overdone but still nice & tasty the plastic knifes /forks could be a little more user friendly
Breakfast was good pancakes a little overdone but eveything else was excellent
Stayed in June 2023
Reviewed: 28 June 2023
Shams
CanadaThe room was smelly and so were the towels. An older hotel with little to no renovation. Could have been cleaner, especially the elevator. There was no microwave in the room and we had to request for one. Breakfast wasn't that good.
quiet rooms with comfy beds. Bang for buck.
Stayed in June 2023
Reviewed: 8 June 2023
Miles
Canadathe booking app said 3 pools so I booked it and my daughter with 2 young children could come swimming but when I got to the hotel and paid for my stay after that did I find out there was only 1 pool and the water was somewhat cool so the youngest child could not go in
the continental breakfast was excellent and the gentleman there was friendly and helpful.
Stayed in June 2023
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