Location

Stayed in September 2024

Comfortable stay

Stayed in August 2024

Loved the location, very clean and comfortable

Stayed in September 2024

Property was under construction

Size of the room Clean and comfortable beds Great view Friendly staff Great location

Stayed in September 2024

None

Large room with comfortable beds. There is a fridge and coffee maker in the room. Though there are coffee, tea milk and hot water free for everyone infront of the reception. There is a free car park. A short walk to the centre.

Stayed in October 2024

Underground Parking is limited as they are doing some renovations which is understandable..

We got an upgrade to family room. It is spacious and we love it..

Stayed in October 2024

It was newly refurbished so the property was relatively clean. Parking lots were limited, so there was a day we had the last lot, phew! Not sure if there would be a situation where there would be short of guest parking.

Stayed in October 2024

Good location ,big rooms,clean

Stayed in October 2024

The back of the hotel is close to the railway, and the floor shakes slightly when the train passes

The location of the hotel is very good, only five-minute walk from the main street, next to a large supermarket

Stayed in October 2024

Location was good, stuff was great and helpful free parking, big rooms, clean.

Stayed in October 2024

Expensive ….but the entire town is .

Walkable to town, clean, comfortable , friendly staff

Stayed in October 2024

I didn't love the vent between the two bedrooms as I could hear my husband snoring (reason we always have 2 rooms,)

Extremely nice staff who were so helpful Friendliest and most helpful staff in the 7 hotels we stayed in on our month long trip from Vancouver Island to Calgary

Stayed in October 2024

The rooms were nice and comfortable. Great being interconnecting.

Stayed in October 2024

No USB ports for charging.

Close to town. Parking.

Stayed in October 2024

not much

everything specially staff there

Stayed in October 2024

Great location

Stayed in October 2024

We loved everything

Loved the location. Easy check-in and out. Room was spacious, clean, illuminated. Temperature easy to manage. Coffee machine, grounded coffee, frigobar and microwave in the room. Also, they have a parking lot and a pool. We loved it !

Stayed in September 2024

All good

Good central location with clean quiet rooms

Stayed in September 2024

The room involved going up and down stairs to get to the destination, not a good choice for an 80 year old. Upon checking out I suggested to Mark to have the bath tub checked out. Well standing in the tub it was very spongy, it required additional adhesive under the top to stop the movement. There was not any grab bars in the shower. Mark did say all the washrooms along with rooms where schedule for a make over. If a grab bar was requested at the time of check in, it would have been provided. I trust grab bars will be placed in all bat/shower areas to meet code upon the renovation.

We had to extend out reservation, due to the possible Air Canada strike. Mark did his best at attempting to keep us in the same room. This was not available. We checked our at 7:00 AM, Check out time is 11:00 AM. We booked a tour returned by 1:00 PM. Our room was not available. Given my husbands age he really required a rest. I had requested that they have our new room cleaned first. Once again Mark stepped in looked after this and we where settled in within in 10 minutes.

Stayed in September 2024

antique TV with confusing remote functions.

Friendly reception Good Location Parking Spacious room

Stayed in September 2024

Could do with grab handles in the bathroom

Central location and east connection to public transport

Stayed in September 2024

Did not have English breakfast tea, only coffee & flavoured tea bags, & they weren't interested in scouring any. This may sound petty to some but if you are not a coffee drinker then it has an impact.

Great location, just a 5 min walk into the town centre. Comfortable room & bed however the hotel is in need of a bit of refurbishment which I believe is taking place soon. Would definitely recommend when refurbishment is completed.

Stayed in September 2024

Nothing

The location in a just few minutes walk to the rustle and bustle Banff. Bed and pillows good. The front desk were very attentive. There is a small balcony. The breakfast was normal and good.

Stayed in September 2024

Nothing

Location was a huge factor. We had a great room. The staff was very friendly

Stayed in September 2024

The pillow can be harder/firmer for us.

The location is great, walkable distance to the shops & eatries yet the Inn is kept serene and away from the crowd. We can park our car in the garage and walk out/take a bus out throughout our stay. Hot water, coffee and tea are provided at lobby. We doesn't have chance to use the swimming pool, sauna and jacuzzi but overall a really pleasant experience for us. The staffs was really helpful and gave us an extra hour check out time when we request it on the morning itself. Oh yes, our 3rd floor accomodation has the best mountain view, we woke up with it everyday.

Stayed in September 2024