No fridge in room, just the sensor activated minibar.

We were given a free bottle of Prosecco and chocolate covered strawberries for our honeymoon, a great touch by the team!

Stayed in October 2024

We stayed in a deluxe 2 queen, the rooms are ok but nothing fancy. The rest of hotel is beautiful (lobby etc). It was mostly quiet, we are pretty sensitive to noise. Not totally soundproof but still quiet enough for a good rest at night. We liked the location, close to transit and lots of shopping.

Location is fantastic!

Stayed in October 2024

Nothing!

We had the pleasure of staying here for 3 days during a recent visit to Vancouver. The hotel is in a great central location, easily walkable to the main tourist sites. We had two comfortable queen beds which gave us plenty of space (2 adults and a 13yr old child). The staff at the hotel couldn’t have done more to make our stay enjoyable.

Stayed in October 2024

Everything, the whole experience was wonderful including the lobby dogs, Notch8 for dinner was fabulous

Stayed in October 2024

The light in the room. Lots of night lights from the wifi and thermostat that makes it hard to sleep. The bathroom is awkward and small.

The location

Stayed in October 2024

loved the location! loved the gold level, worth every penny! staff were super helpful and friendly. everything was clean!

Stayed in October 2024

While the hotel aspires to provide a luxurious experience, certain aspects fell short of expectations. Discovering hair in the dryer was quite disappointing, detracting from the sense of cleanliness one anticipates. Although I typically relish the indulgence of a bath at upscale establishments, the worn condition of the bathtub in my room made it less inviting. A bit more attention to detail and maintenance of the facilities would greatly enhance the overall guest experience.

The hotel offers an exquisite blend of comfort and sophistication. From the moment I entered the lobby, I was captivated by its elegant ambiance and subtle, enchanting fragrance, setting the tone for a truly luxurious experience. The plush beds ensure a restful stay, while the stunning view of the art gallery adds a touch of cultured charm to the overall experience. A truly memorable stay in every sense.

Stayed in October 2024

The view from my room was the roof :(

Most comfortable bed ever!!! Beautiful room! Excellent service! Staff was amazing! Breakfast buffet was superb!

Stayed in September 2024

N/A

Everything. Ive never felt so much at home when not at home. Denise on reception and Neil on concierge were both exceptiinal

Stayed in October 2024

Nothing to say

Great location, luxurious room, great facilities in hotel

Stayed in October 2024

The rose products Loud techno music in the lobby

Location, size of room, comfortable bed, they provided a mini fridge, quiet, the sense of history, the front desk staff and concierge, the free postcard

Stayed in October 2024

Nothing

Great location, great facilities and staff very friendly

Stayed in October 2024

Felt run down Many things in our room did not work

Location

Stayed in September 2024

Nothing, it was perfect

I loved the vibe, the staff and location. Atmosphere was also beautiful

Stayed in September 2024

Awesome

Awesome

Stayed in September 2024

No

The location for the hotel is so good.

Stayed in August 2024

The hotel is showing its age. Still very clean and well kept - just time for up grade.

Great central downtown location. Can easily walk to nearly every location within the central urban center.

Stayed in September 2024

Amazing hotel!! The location was perfect, room was gorgeous and we had the best time! Staff were so helpful.

Stayed in September 2024

Lack of communication at check in

Elegant

Stayed in August 2024

Another coffee option in room. Tired of Nespresso machine. Bathrooms small with little counter space.

Gold level experience was wonderful. Mr. Raunaq Bachhal, Fairmont Gold Supervisor, found time to make sure our stay was perfect. Appreciate all the time he spent showing us all the amenities available on the 9th floor.

Stayed in August 2024

Wish parking was included, had to pay an additional. $50 for one night. Also wish the bathroom was larger, it was so tight in there, toilet right at the door and sink had no space to put your items on

Central, very clean. Room was large and had a great view.

Stayed in September 2024

The check-in process took much longer than expected. We requested to check-in a couple of hours early weeks ahead of time, which I realize isn't guaranteed but we actually didn't get a room until an hour and a half AFTER check-in time, around 4:30 pm. We finally got to our room and then never got our bags! My husband had to go downstairs and retrieve them as we needed to freshen up after our train ride before headed out to explore. Room needed a little freshening up, the carpeting needed to be stretched as it was a little wrinkled in a few spots. The pedicure area in the spa was not appealing at all, it looked like just a cheap pedicure place. There was a giant big screen TV right in front of you that was on, no nice spa music, no soft lighting. The rest of the spa was very nice and what you would expect at a more upscale spa.

Location was wonderful. Loved the style of the hotel and restaurant, modern but classic.

Stayed in August 2024

Beds are becoming soft possible needed change

Stayed in September 2024

Everything was good .

The location was great. Staff were great. Food and atmosphere in the restaurant was good.

Stayed in September 2024