Nothing

Clea friendly convienent

Stayed in December 2024

NOTHING was disappointing.

This was so friendly. Beautiful and clean as well. Should be a 5 star! Shout out to Pauline and Justin at the front desk. Very helpful and informative, fun to talk with and lovely in every way. Wish our next 2 days was with this hotel. This will be the only place I stay in the future.

Stayed in December 2024

Not a huge issue but would have preferred taking breakfast in a dining area rather than in-room

Cosy, boutique hotel, super friendly and helpful staff, quiet location, easy to find bars, restaurants and near Central Station. We really appreciated being able to check out late as we had an evening train out of Quebec.

Stayed in November 2024

Bathtub was damaged.

Wonderful breakfast idea. Very comfortable room. Beautiful hotel!

Stayed in October 2024

Staff, location and breakfast

Stayed in September 2024

Rooms are a little small but have all the facilities required

Close your the rail station. Very functional hotel with pleasant and helpful staff

Stayed in September 2024

Staff was very friendly and helpful specially Paulina. We enjoyed our stay.

Stayed in September 2024

We liked everything. All we could think about was there.

Stayed in August 2024

In our room there was no room to have a table and 2 chair for breakfast... but the other 3 rooms had more space. Also, hotel location was not as central as expected but not too bad for a younger group.

I booked 4 rooms as we were a group of 8 traveling. All rooms were a bit different but all clean and comfortable and pretty much as per the website photos. Breakfast was included in our rate and it was delivered to the room every morning because hotel does not have a restaurant. Staff very friendly and helpful. Hotel was very close to the central train station and an easy access to the bus (to Montmorency Falls) but a bit far to the tourist streets of Quebec City, specially if you have an elderly person with you - I had my mum of 84 years old. But all in all, a very good stay.

Stayed in July 2024

Only complaint is that our allocated room was above the kitchen of the attached restaurant. Late evening, there was an intrusive noise from the kitchen extractor fan. Advised this would cease after 10pm, but on 2 nights, the noise continued beyond that time. As we were early to bed as still acclimatising to the time, this was a slight nuisance.

Very convenient location away from the hustle of the old town. Nice walks along the waterfront. Easy location from the railway station which was useful having seen the long line waiting for cabs. For stays of 3 days or more, the hotel is able to provide a free bus pass valid for the duration of stay. Very useful indeed. Great staff who went the extra mile when we made various requests such as finding alternative for items left at home,

Stayed in June 2024

The walls are thin.

T👍🏼

Stayed in July 2024

Breakfast was perfect for me.

Stayed in June 2024

The air conditioning wasn’t working properly, but it was cool and quiet enough to open our window.

Our room was spacious and comfortable. Beds and pillows were quite comfortable. Staff was very friendly and helpful. Breakfast was delivered to our door each morning by 7am and consisted of a selection of pastries and yogurt or cheese. We had an ample supply of coffee and tea. I used the exercise room in the basement. Our 5-day stay was excellent.

Stayed in May 2024

Walls are a bit thin between rooms as we could hear our neighbours closing drawers, etc. Breakfast could get a little repetitive.

Great location; loved the bathtub and having breakfast delivered daily.

Stayed in February 2024

If you are looking to be in the center of the city, this is a half mile walk up a steep hill. We did not mind it, but be aware. The WiFi was pretty weak. The "gym" was more of a small room with some weights (I did not use, but would have if more was available there).

We had originally booked our stay at Fairmont Le Château Frontenac, but realized that we wanted something a bit more economical. For a little less than half the price, we booked Hôtel des Coutellier. Friendly staff is an understatement. They were just lovely, every single one of them. The room was great. It was a bit compact, but everything we needed: A king bed (comfortable), a very nice bathroom, a fridge. For those who need, there is a TV, and a DVD player (I assume they work. We did not use them). Breakfast was coffee, OJ, and two bread items (usually, a croissant) and were yummy (Also, cheese one morning), coffee/tea/apples-always available up front. It was pretty quiet, even though near the street, but I would have liked to be on the top floor (no shoes overhead there). Also, free WiFi.

Stayed in February 2024

My head really sunk into pillows which hurt my neck. Ended up having to use my travel pillow for sleep.

Enjoyed the daily breakfast basket delivered to the room with fresh croissants and other pastries! (Not packaged!) Also included items like yogurt, jam, and orange juice. Coffee downstairs every morning, with the exception of the last morning when coffee machine was broken. Also had fruit in the lobby (bananas and clementines daily). Beds were comfortable.

Stayed in December 2023

The staff was SO friendly and lovely and helpful.

Stayed in December 2023

Nothing…we loved it. I travel quite a bit and this is probably one of the best hotels I have ever stayed in!

We loved that this hotel thought of every little detail, not just the shampoos and soaps. There were things like a wine bottle opener, a nap of the city, makeup cloths, robes, an umbrella and more! We loved the bagged breakfast with the hook outside the door to return it each day. Everything was also spotlessly clean!

Stayed in December 2023

The bathroom conditioner was not refilled after the first day. Double bed was a bit small for 2 adults.

Breakfast is reasonable and adequate. The location was not too far from the old city. Parking is cheap at $15/night.

Stayed in December 2023

The location was perfect The property was clean and our suite was appropriate for us 5

Stayed in November 2023

Nothing

Great location, really cute touches like a personalised greeting on the bed, breakfast delivered to your door in the morning.

Stayed in November 2023

Nothing

Everything

Stayed in October 2023

Breakfast was continental as expected but there could have been more seeing that we were 4 in the room. There could have been more than croissants and bread, perhaps a fruit or 2 or yogurt….

It’s location, staff very helpful, rooms well equipped, and clean. Beds were comfortable. Easy to park, at low cost.

Stayed in October 2023

Not a thing….

Staff excellent…..service impeccable…breakfast great. Good location, right off the harbour, walk to old town best via funicular or a short climb up to the lower city. Plenty of options for food/drink….great little bar right next door, with pub grub and outdoor viewing of all that walks by.

Stayed in October 2023