550 West Hastings Street, V6B 1L6 Vancouver, Canada
#28 of 72 hotels in Vancouver
Guests' ChoiceBased on 414 hotel reviews
8.5Cleanliness
9.1
Comfort
9.1
Location
9.0
Facilities
8.7
Staff
9.3
Value for money
8.1
Free WiFi
8.9
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End of dialog contentReviewed: 26 June 2024
Michael
CanadaNotice about construction at entry door. Hauled luggage up stairs unnecessarily. GPS took me to wrong door.
Stayed in June 2024
Reviewed: 24 June 2024
Jessica
New ZealandSome more food options for room service would’ve been nice!
The staff were very welcoming and so helpful. The water, hydration drops, and cookies on arrival were fantastic. They also let us store our bags for the day after check out while we waited for a flight.
Stayed in June 2024
Reviewed: 22 June 2024
Zeynep
CanadaI was expecting to find a disposable slipper to use during my stay. I travel for business so I am not always very well prepared
The room was spotless, thank you for keeping it this clean. The staff was also very very friendly and welcoming.
Stayed in June 2024
Reviewed: 18 June 2024
Dimosthenis
GreeceBreakfast variety
Excellent location and nice stay at the hotel
Stayed in June 2024
Reviewed: 14 June 2024
Tracy
United StatesNothing
Beautiful hotel in a perfect downtown location. Very close to the cruise port. Staff was very friendly and accommodating.
Stayed in May 2024
Reviewed: 12 June 2024
Swastika
IndiaStorage space in the rooms was not enough, though the room was spacious.
Location was excellent with everything nearby. Great connectivity by bus and train. Staff was very helpful and even packed a great breakfast as we had an early checkout.
Stayed in June 2024
Reviewed: 10 June 2024
Kuang
TaiwanThe staff is the most hospital, personable, professional, and through and through kind people ever. I felt so at home and cared for.
Stayed in June 2024
Reviewed: 28 May 2024
Sharon
United StatesThe bed was too soft. It hurt my back.
Location by cruise terminal is excellent. Staff was professional and kind. Ate in the restaurant, it was very good.
Stayed in May 2024
Reviewed: 27 May 2024
Jeanette
United StatesI thought it would be a bit more luxurious for the price.
Stayed in April 2024
Reviewed: 27 May 2024
Jen
CanadaI didnt know there was breakfast
I didnt know there was breakfast
Stayed in March 2024
Reviewed: 25 May 2024
Carol
United StatesWe were there only one night.
Your staff was so helpful and friendly. The wasted no time in helping us get checked in and handing us a cold bottle of water after a long flight and taxi ride. Then we were given a warm chocolate chip cookie.
Stayed in May 2024
Reviewed: 25 May 2024
Musonda
CanadaA bit pricy The restaurant menu
A bit pricy
Stayed in May 2024
Reviewed: 22 May 2024
Humphreys
United StatesThere were crack pipes in the alley behind the hotel where we cut through, instead of walking an extra couple blocks. We get that big time- our beautiful city is taken over by tent towns. The biggest negative is that it was really hard to find the entrance. After driving from Bellingham, we had to actually stop on west hastings to ask where we can park because apparently, the google/siri directions take you to the entrance that is an exit. it is very hard to find the correct hotel entrance...and after a long flight and traveling in traffic...it sucks that you can't just pull up and get up to inside.
The staff was amazingly cool. So accommodating and helpful, from the security to the maids...so professional and caring.
Stayed in May 2024
Reviewed: 14 May 2024
Rubystine
United StatesThe Hastings Street entrance needs attention to keep it welcoming.
The reception staff and restaurant were very nice and professional. Very accommodating.
Stayed in May 2024
Reviewed: 11 May 2024
Patricia
CanadaThe majority of the staff at the restaurant were great and personable, which made up for the one that wasn’t so much.
Stayed in May 2024
Reviewed: 9 May 2024
Ann
Australialoved everything
Great location, great room, super friendly staff, loved the daily room service and the daily free cookies. Definitely exceeded our expectations from when we booked. Thank you
Stayed in May 2024
Reviewed: 29 April 2024
Tom
CanadaI could hear sounds from next doors or footsteps above. No main light switch in the bedroom/sofa room, they were on the light appliances.
The room was clean, great location, staffs were friendly and helpful. I like the layout of the room, wished the sofa were a little longer in length for a quick nap.
Stayed in April 2024
Reviewed: 6 April 2024
Allison
CanadaAccessing parking does not feel safe.
Great location. My room was upgraded.
Stayed in April 2024
Reviewed: 22 March 2024
Bernardi
United StatesAll but one elevator was down and it was really slow
It was spacious and the restaurant was surprisingly good
Stayed in February 2024
Reviewed: 21 March 2024
Clint
United StatesAmazing staff at check-in and the door man was very kind and helpful
Stayed in March 2024
Reviewed: 18 March 2024
Babanpreet
CanadaEverything is perfect
Clean and beautiful view
Stayed in March 2024
Reviewed: 17 March 2024
Ian
United KingdomTwo people booked into this room for 2 nights but only 1 wax coffee cup, no tea bags and only 1 bath towel. Tried to sell us an upgrade to a bay/sea view which basically only partially existed. Declined but bad practice.
Location excellent for all sights in Downtown Vancouver
Stayed in March 2024
Reviewed: 16 March 2024
Russell
AustraliaThe only feature we did not like was the fact that the kitchenette was missing some essential items like breakfast bowels, ceramic coffee mugs, dish washing sponges.
Location was great for us, being 7 minutes walk with luggage, from the Waterfront train station. This way we could get the subway train directly from the airport. Coming from Australia we needed a few days to catch up with our sleep and the bed was very comfortable for this purpose. The staff were extremely friendly and rapidly responded to our requests for cups, bowls. dish washing clothes etc.
Stayed in March 2024
Reviewed: 7 March 2024
Heather
CanadaStaff were so friendly and helpful. Loves the cookies and drinks provided
Stayed in February 2024
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