700 Tunnel Mountain Drive, T1L 1B3 Banff, Canada
#33 of 49 hotels in Banff
Guests' ChoiceBased on 1331 hotel reviews
8.0Cleanliness
8.3
Comfort
8.3
Location
8.6
Facilities
8.2
Staff
8.7
Value for money
7.5
Free WiFi
8.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 12 October 2023
Craig
United KingdomRoom's didn't have enough plug's and no USB charging ports, also had to keep going to reception for milk for the coffees and didn't replenish in room.
Staff were helpful, restaurant food was good, and had deer coming right up to the lodges. 😊.
Stayed in October 2023
Reviewed: 10 October 2023
Keith
United Kingdom(Like most hotels in Banff) it was very pricey for what it was. Parking ok but a struggle at times.
Accommodation was very modern and yet in keeping with surroundings. Main bed v comfortable.
Stayed in October 2023
Reviewed: 9 October 2023
Kai-chen
CanadaWe stayed at bottom floor. You can hear upstairs unit is using shower and walking up the stairs. The parking is tight. And ppl literally parked outside of you window so it’s not relaxing at all.
The staff are friendly.
Stayed in October 2023
Reviewed: 9 October 2023
Ginger
United StatesSlightly noisy rooms - could hear people in neighbouring rooms opening and closing cupboards, turning on/off shower, as well as chatter outside
Very welcoming room; cozy with fireplace and comfy seating area Staff was always willing to go the extra mile Great Thanksgiving dinner!
Stayed in October 2023
Reviewed: 8 October 2023
Corrie
CanadaExcellent location of course!!
Stayed in October 2023
Reviewed: 7 October 2023
Brian
CanadaThere was no fridge in the room
Nice clean room and the fireplace was great
Stayed in October 2023
Reviewed: 7 October 2023
Jan
United KingdomThe fact you could not get a table for dinner even as hotel guests Also a very rude patronising restaurant manager
Rustic lodge feel
Stayed in October 2023
Reviewed: 4 October 2023
Kaitlyn
CanadaNice hot tub , fire place was lovely and they view from the deck was nice
Stayed in September 2023
Reviewed: 3 October 2023
Matthew
United KingdomGood location. Lovely room with fire. Staff friendly and helpful.
Stayed in October 2023
Reviewed: 3 October 2023
Jeremy
Australia1) On arrival we opened our balcony door and were greeted by 2 x very large aggressive dogs barking at us on the balcony next door (only a meter or so away) . The dogs continued to bar on & off throughout the night and the walls are very thin to say the least. This happened both nights we were there. 2) . The small fridge which is not particularly cold also is bright neon blue and is in the same room as your bed, in fact next to your bed. It lights up the entire room at night making it difficult to sleep .
The restaurant was great
Stayed in September 2023
Reviewed: 30 September 2023
Liz
United StatesParking was very tight in the area of our room. Noise was not horrible but we could hear the tenants above us walking around and going down the stairs.
The size of the room was great and the location was good.
Stayed in September 2023
Reviewed: 22 September 2023
Tracy
CanadaWith the fireplaces in each room, the smell was overpowering. For us, parking was not an issue due to staying during off-peak times, however I can see how it would be an issue for busier times. Great to be away from the downtown area for seperation.
The beds were super comfy and the room very spacious. Hassle-free ordering food from the restaurant to the room at any time.
Stayed in September 2023
Reviewed: 16 September 2023
Darren
United KingdomCould do with some updating of rooms. Paint was peeling off and water system made lots of noise.
Location, room fire, food, hot tub all excellent.
Stayed in September 2023
Reviewed: 13 September 2023
Jenny
United KingdomIf i wanted to be picky 🙄 they could do with some tidy-up, moving pallets etc ( or putting out of sight) .
Fantastic location just a few minutes drive from main sreet , but much better for views and peace. Food at the Prow at breakfast & Dinner was excellent.
Stayed in September 2023
Reviewed: 13 September 2023
Bethan
United KingdomLimited parking near to room. Restaurant fills up so best to book in advance of stay.
Friendly staff throughout the Lodge. Robes & towels provided for the hot tub. Kindling and wood provided for the fire.
Stayed in September 2023
Reviewed: 12 September 2023
Mitoji
JapanGreat atmosphere
Stayed in September 2023
Reviewed: 11 September 2023
Randall
United StatesIt was extremely hot.
very cozy cabin with beautiful views and a gorgeous bathroom.
Stayed in September 2023
Reviewed: 9 September 2023
Charnelle
United StatesWay too hot in the room, fan did not help either. Needed screen doors on both doors to create a breeze. Had no soap to give us????
Good location
Stayed in August 2023
Reviewed: 9 September 2023
Tammy
CanadaRooms were nice with a stone fireplace and a balcony with a view of the mountains. The beds were really nice and comfortable. Nice big hot tub in the middle of the resort.
Stayed in September 2023
Reviewed: 7 September 2023
Jfwiseman
United KingdomRoom was a bit dark
Location and view
Stayed in September 2023
Reviewed: 3 September 2023
Michael
United StatesCan't think of anything.
Lovely suite with kitchenette. We ate some meals in the suite. The view was great, the restaurant super, and the staff was helpful. There was plenty of parking while we were there.
Stayed in August 2023
Reviewed: 31 August 2023
Gemma
United KingdomCould do with more accessible charging points. A little far from town, but low fare bus service very near.
Beautiful mountain views close by to our room. Lovely bathroom and open fire, really cosy feel to the room.
Stayed in August 2023
Reviewed: 30 August 2023
Bryan
United KingdomUnable to get table in the restaurant on either night of our stay.
Stayed in August 2023
Reviewed: 28 August 2023
Fiona
AustraliaLodge is a little tired
Comfortable beds and great staff. Bus system was brilliant and stop was just outside. Very reliable.
Stayed in August 2023
Reviewed: 27 August 2023
Raju
CanadaA little dated
Beautiful location, rustic mountain ambiance
Stayed in August 2023
Cochem, Germany
Dunedin, New Zealand
Fresney-le-Vieux, France
Shanklin, UK
Agua de Fontanales, Spain
Baku, Azerbaijan
Ella, Sri Lanka
Budapest, Hungary
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content