We did order room service one night which I believe comes from the hotel behind the Auberge. We called reception to arrange this (well within the time). We received a call about 10 minutes later to say that they weren’t answering the phone and it would be better for us to go and get it ourselves. We had already showered and were in our PJs, so we weren’t going out again,which meant we were not having dinner if they didn’t bring it. My husband explained this but it was not clear to him if it was still coming. About 20 minutes later the food turned up.

Great location, views. Would definitely stay again.

Stayed in May 2024

Broken elevator so took a long time to get up and down from room. Busy so limited late check out but that understandable. A little pricey.

Good location and nice size room.

Stayed in June 2024

Inability to eat / drink on site.. referred input nearby

Location near the Canada place wharfs - but not obviously cruise related. Great staff. Big rooms

Stayed in June 2024

all good

Excellent rooms

Stayed in May 2024

No Drink machine - soft drinks

Location, clean, view

Stayed in May 2024

Loads of cable TV channels, but very few we could access. Air conditioner unit a bit too noisy and couldn't be turned off but it didn't disturb our sleep.

Excellent location, room was fabulous, every need catered for, clean, good facilities in the room - kettle, fridge, water, Nespresso coffee maker, excellent gym and swimming pool.

Stayed in May 2024

Love the pool!

Stayed in May 2024

Good location for the cruise terminal and also downtown.

Stayed in April 2024

Check in staff could of been friendly.

Swimming pool amazing.

Stayed in April 2024

Hotel Reception Staff were excellent (especially Carl).. couldn’t do enough for You, very informative. Me & My partner where very impressed with the Hotel

Stayed in May 2024

the room furnishings were a bit dusty, the tv in the living room wasn’t working but as there was one in the bedroom it wasn’t a major issue, although very little choice of channels that actually worked without having to subscribe & we found the floor of the shower was really slippery

great location for the cruise terminal, pleasant foyer, lovely modern room & the desk staff were very accommodating

Stayed in May 2024

Great location, friendly stuff, the view, Nespresso, that glass water bottle is perfect!

Stayed in May 2024

Great facilities and an awesome location.

Stayed in March 2024

Perhaps it was just me and it's more nitpicky, but the coffee machine in our room only had espresso pods. And for such an upscale hotel, I was expecting a more "ostentatious" entrance. I didn't realize it was the hotel until I read the unobtrusive plaque next to the door.

The accommodations were lovely and the hotel was clean and modern. A quiet room on the top floor and a partial view of the water. Close to everything and worth the extra cost to be so close to the cruise ship terminal. Was very happy that they were able to accommodate a slightly early check-in.

Stayed in April 2024

I think that they need reserved parking for guest we drove around the parking garage for about 30 minutes until a space became available. (there is not a lot of driving space and there were tons of reserved spaces) There was no restaurant in the hotel we had to walk around the building outside (did I mention it was raining the whole time) made it inconvenient to go sit in a restaurant to eat, & no snack or drink machines in the hotel, the TV was confusing simply because we would find a program and it always said “NOT Authorized” I think that’s the things that made us a little dissatisfied.

Stayed in April 2024

Great location for pre and post cruise stays and in downtown area in general.

Stayed in April 2024

The hotel is just as described and a great location. Would absolutely stay there again

Stayed in April 2024

The pool was lengths only. There was no family area and there was another family there besides us trying to figure out where to hang out

Great location. Staff was excellent Room was clean and very large. Great view

Stayed in April 2024

No restaurant (apart from private club) and food options nearby were surprisingly limited.

Very comfortable room. Friendly staff. Great location near the Waterfront transport hub. Lovely big pool with beautiful views across the bay.

Stayed in April 2024

My room was super clean and quiet. The hotel is close to the Waterfront, shopping and food spots. Looking forward to staying at this location again!

Stayed in April 2024

The room needs better lighting, especially over the desk and kitchen area.

The location was fantastic and the staff very friendly and helpful.

Stayed in March 2024

Nice modern look, great view, nice and helpful staff, super clean, and walkable to public transportation. Loved the pool and the eateries around the area.

Stayed in March 2024

The pillows and beds were a tad uncomfortable for my liking

Location was wonderful since we needed to be at the convention center everyday for a conference so it was very close by and easy to get to

Stayed in March 2024

The PARKING if you don’t need a car don’t bring one 55 cad a day to park

The view, the location, the actual building everything was wonderful

Stayed in April 2024