My experience was marred by an issue with my booking. Due to a late flight, I was unable to check in on the first day of my reservation. I requested a refund for that night, which I had already paid for but did not stay. I also asked the reservation team at the resort to communicate with Booking.com to discuss the situation and support my refund request. Unfortunately, nothing happened, and my request was not addressed, which was disappointing. Overall, while the resort itself is excellent, my experience with their customer service regarding the refund was less than satisfactory. I hope they can improve on this aspect to provide a better experience for future guests.

I had an exceptional stay at the Bourbon Cataratas do Iguaçu Thermas Eco Resort. The resort offers a perfect blend of luxury and nature, making it an ideal getaway. The rooms were spacious, clean, and well-appointed, providing a comfortable and relaxing atmosphere. The resort’s amenities were top-notch. I particularly enjoyed the thermal pools and the well-maintained eco trails that offered a serene connection with nature. The variety of dining options was impressive, with delicious cuisine that catered to all tastes. The staff at the resort were incredibly friendly and attentive, ensuring that every aspect of my stay was perfect. The location of the resort is also a major highlight, being close to the stunning Iguaçu Falls. It was convenient to visit this natural wonder and then return to the comfort of the resort. Overall, I highly recommend Bourbon Cataratas do Iguaçu Thermas Eco Resort for anyone looking for a luxurious and nature-filled retreat.

Stayed in June 2024

Had some problems with the restaurant and food was ok but very repetitive.

The pool and play areas for kids were very nice

Stayed in February 2024

No remarks.

Overall great experience, nice infrastructure for kids and great breakfast. Location is also very good to explore everything in Foz do Iguaçú.

Stayed in December 2023

Our garden view room was more like a road-view room; however they did change the room for us which was appreciated. Apart from breakfast, we found the food options to be limited.

Pool area was great and the kids really enjoyed it. Sports/football field was also enjoyed by the kids - even in the heat! Was nice to be able to walk through the garden areas, see the animals and where they grow the fresh produce. breakfast was plentiful.

Stayed in October 2023

Every was great the food the hotel and the staff!

Stayed in October 2023

outdated pool area, not relaxing no rooms with bathtubs

Comfy beds, great buffet in the morning and evening Attentive staff

Stayed in September 2023

Need more options for lunch by the pool

The swimming pool was great if you are traveling with kids.

Stayed in September 2023

isolamento acústico entre quartos praticamente inexistente

Stayed in August 2023

Room view

Food, infraestrutura

Stayed in August 2023

The breakfast was ok

Such a great place for children, swimming areas were phenomenal. The garden area with the hotel grown fruit and veg was impressive

Stayed in June 2023

a lot of facilities for children. you do not need to leave the hotel at all. great to spend time with family and friends. I personally used the spa for some massage ans also the gym

Stayed in May 2023

bedroom and bathroom was not very clean and really needs to be refurbished,

Stayed in May 2023

poor wine list

great facility

Stayed in May 2023

some parts were a bit worn out in the hotel but to be expected with such a large facility resort

amazing highly recommend great for families with smaller children. the facilities were really nice and had a huge variety. the staff was very friendly. the entertainment staff was very nice. breakfast buffet was very complete and the dinner buffet as well

Stayed in December 2022

It can be noisy sometimes, doors and people talking on the corridor.

clean and peaceful Perfect place for family. I traveled with my husband, mother and my 2 year old and we had a great time. Breakfast and dinner really good

Stayed in December 2022

Kid’s dinner poor choices

Pool area was dirty and under staff! Kid’s dinner was over priced as that haven’t a great variability and food was not so good!

Stayed in October 2022

One of the lifts remained broken form more than a day. The room was not properly cleaned when we arrived but arrangements for clining were promptly taken by the staff when we complained.

Breakfast with diversified options, carefully prepared and served. The room is large and well furnished for working and for resting. The gentleness of the staff is a high point of the hotel.

Stayed in August 2022

Just to be picky, I would say that the indoor pool wasn't as clean as I expected but the weather was quite chilly so it was very crowded.

I liked to thank Felipe at the front desk, Rodrigo at the restaurant and Marcia at the spa for their excellent service. They went above and beyond to make sure everything was perfect. We felt very welcomed.

Stayed in August 2022

A bit noisy at times. Games (bowling area) need a little revamping.

Facilities. Location. Staff. We love this place.

Stayed in April 2022

I would like to point out two major issues (a) the absence of a lifeguard in the kids swimming pool and (b) the mistake in my final billing due to an overcharge. I don't think it was done on purpose, bu suggest you check your final statement before paying.

Facilities are very good for families, food was also a plus. Rooms have a good space and well maintained. Overall a very positive stay near the Iguassu Falls and other family places such as the Bird Park.

Stayed in April 2022

It had all we needed and wanted and it was a perfect mixture of nature and entertainment. perfect for kids and teens. Lots of stuff to do and even had a small animal sanctuary!

Stayed in March 2022

Sometimes the pool´s music gets a bit noisy.

Very experienced satff. We´ve had a great christmas eve. Great food, organization, clean, structure, just perfect.

Stayed in December 2021

If you don’t have kids, maybe you won’t like. A lot of kids and a lot of noise.

Great breakfast, friendly staff

Stayed in November 2021

Nothing , everything was great , I loved everything.

Everything, since the first day at the entrance , the staff welcomed us and all of them were very nice and professionals.

Stayed in September 2021