12, Asanitsa Str., 2770 Bansko, Bulgaria
#36 of 77 hotels in Bansko
Guests' ChoiceBased on 1533 hotel reviews
8.3Cleanliness
8.3
Comfort
8.4
Location
8.1
Facilities
8.3
Staff
8.6
Value for money
8.5
Free WiFi
7.9
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End of dialog contentReviewed: 20 June 2024
Eleni
CyprusSmall room
Facilities
Stayed in June 2024
Reviewed: 20 June 2024
Helen
MaltaThe only let down was the games room..half the games didnt work...my kids (6 and 10 yrs) spent 5 mins in there and were bored.
We had a very spacious 2 bedroom apartment which was ideal for a family of 5. The view from our balcony was amazing. Bkfast and dinner were very good. They have a nice pool area. They offered a shuttle to the gondola which was very convenient however we went at the end of ski season so not sure whether it's easy to find space on it during high season. Taxis are very easy to use when the shuttle is full. We will be back again forsure.
Stayed in April 2024
Reviewed: 17 June 2024
Stefan
BulgariaThere is no information about the drinks in the restaurant. For example some guests receive a bracelet that indicates the guest can have free drinks from the bar. I have read multiple times to see which package includes the drinks but did not see it. We got HB and the drinks are probably only for the All inclusive guests. The hotel is at quite a big distance from the center of Bansko.
The food was well prepared and empty trays of food are replaced very fast. The breakfast was from 8 to 10 and was good. The dinner was from 18:30 to 21:00 and again was pretty good. The pool was a bit salty and the water felt very clean. It is 1.1m. deep on the one end and goes to 1.5m. deep on the other end.
Stayed in June 2024
Reviewed: 14 June 2024
Felix
GermanyAll in all it is a good hotel but nothing special.
Everything fine - Pool, Whirlpool, Spa, Restaurant.
Stayed in June 2024
Reviewed: 12 June 2024
Stojcevski
North MacedoniaThe pool is small and in some hours of the day was overcrowd.
Food was excellent, the staff were polite, the room was clean, the pool water temperature was nice (not too warm not to cold).
Stayed in May 2024
Reviewed: 9 June 2024
Ancuta
Romania-the room bathroom can be improved(especially the shower which was leaking) -the cleaning in the room was not well done, with no much care -the toilets from the pool area were not properly maintained
-access to sauna and pool area -good breakfast/dinner -friendly and helpful staff with the interest of pleasing you -good size room for 2 persons -you can get a room with Mountain View, very quiet -enough parking space -close enough from the center, but not close enough from the ski lift area
Stayed in June 2024
Reviewed: 25 May 2024
Natalya
IsraelIt was not convenient for me that the spa opened at 9 and the breakfast ended at 10, therefore I could only spend half an hour at the spa, you are not allowed to go eat your breakfast in a bathrobe). It would be better if the spa opened at 8 or 8.30. Also, I wore the hotel slippers and the floor at the spa was extremely slippery, in my opinion there should be more rubber mats or other means to prevent falling on the wet floor. In the room, which was otherwise fantastic, the pillows were too hard, I had to replace the pillow with a couch pillow which was fortunately available.
The reception staff was great, very friendly, and agreed to give me a quieter room when I asked. The internet was good, the view is wonderful. The hotel is an isolated building on the hill, so it is really quiet unless your room is above the entrance. The spa was also good. Overall it is a wonderful place.
Stayed in May 2024
Reviewed: 22 May 2024
Dave946
BelgiumNothing
Very good value for the price Food was very good Sauna and pool were very nice People in the hotel were very helpful and friendly, everyone was always smiling, no matter what we asked and the people in the spa were also very nice and helpful
Stayed in May 2024
Reviewed: 14 May 2024
Silvana
DenmarkThe facilities
Stayed in May 2024
Reviewed: 11 May 2024
Rami
Israelthe parking option could be batter, there is always parking available but it's not well maintained.
the hotel has many spa options and they are all well maintained. the breakfast is very good tasty and reach. the staff are very nice and have all the information you need. the rooms are very big with balcony.
Stayed in May 2024
Reviewed: 6 May 2024
Sevim
BulgariaThe rooms weren't soundproofed that well, so you could hear the guests in the adjacent rooms and in the hallways at all times, and although the hotel wasn't busy during my stay, the few other guests were incredibly loud very late into the night.
The facilities were lovely, the breakfast - rich and the sauna was great too, never too busy or crowded.
Stayed in May 2024
Reviewed: 5 May 2024
Marko
SerbiaNon functionallity of some items in the room - broken doors of kitchen and living room elements.
Amazing food - both breakfast and dinner. Stuff was more than kind and pleasent.
Stayed in May 2024
Reviewed: 27 April 2024
Pyuter
IsraelWe are staying for a week and all days it's was the same foos , it's not regular all inclusive because if want coffee in your room at the morning uou need to pay for it And if you want to drink something you must go to the barmen and ask him for some drink
The location of the room was perfect! THERMAL POOL AND SAUNA
Stayed in April 2024
Reviewed: 26 April 2024
Pagratis
GreeceVery good breakfast, Rich meal buffet. Fairly good pool & spa area. Friendly staff
Stayed in March 2024
Reviewed: 26 April 2024
Kata
IsraelDidn't go to the swimming pool because it was too crowded.
The room was huge, the location is perfect. We liked the restaurant, nice stuff, good food and coffee.
Stayed in April 2024
Reviewed: 22 April 2024
Moti
IsraelThe indoor pool is relatively small packed with guests most of the day, and we visited off-season.
Large and spacious room with everything you need. The sofa bed was comfortable, but will not fit two adults.
Stayed in April 2024
Reviewed: 21 April 2024
Georgeta
RomaniaThe location
The food
Stayed in April 2024
Reviewed: 21 April 2024
Светослав
Bulgaria_
~
Stayed in April 2024
Reviewed: 19 April 2024
Andreas
Cyprusspa was a bit crowded
dinner
Stayed in March 2024
Reviewed: 13 April 2024
Ivaylo
BulgariaIt’s need renovation on the spa area. The pool is small and a lot of humidity. Other than that its good place to stay!
It was clean! Good and renovated rooms. Staff was polite and helpful.
Stayed in April 2024
Reviewed: 12 April 2024
Bistra
BulgariaReally weird schedule to clean the rooms - everyday the cleaning ladies interrupted my afternoon naps between 2pm and 3pm, and this was extremely frustrating. Maybe management can review this and change those hours to earlier ones. They also re-visited again before 4pm and 5pm every day to ask if I've used anything from the minibar, so I had to say "No, thank you" every afternoon. Also, the bald male host in the restaurant always behaved like I am some intruder or a criminal trying to sneak out a meatball or something. Asked me "Didn't you have breakfast already?" even thou I only had 1 cappuccino every single morning. He could have been more observant and a bit more polite.
St.George was pretty good! ROOM: My room was better than I expected after reading some negative reviews about old dated furniture - my room was exactly as on the pictures shown, even more spacious. It was on the ground floor with a nice terrace, overlooking the green backyard with no other hotels in adjacency, it was so quiet! The bed was comfortable, and the bathroom was clean. There even was a coffee machine (paid coffee & tea). SPA: The pool was small and shallow but was always warm and clean. Managed to use it while most of the other guests were having dinner or right before closing time (9pm). The relax zone and saunas were good. The massage by Nadya was also nice. FOOD: The restaurant was comfortable, food was delicious! I loved it! I tried all salads on the menu and can recommend the green one with goat cheese and caramelized walnuts. Cappuccino & espresso from automated coffee machine were surprisingly good. LOCATION: That's the last hotel currently on a street where half of the buildings are not yet completed. A bit isolated, but I enjoyed this as a total advantage since it was quiet around. STAFF: Overall they were always polite, friendly.
Stayed in April 2024
Reviewed: 10 April 2024
Vasiliki
GreeceThe spa was overcrowded on Sunday, but ok on the other days. The sofa in the room I felt it was not that clean. I put one of the bedsheets on before sitting on it.
The breakfast was really good! The room was big with big windows with a view to the mountains. Very comfortable. Big modern bathroom as well.
Stayed in February 2024
Reviewed: 9 April 2024
Hayley
United KingdomChildren in the spa area. It's a place for relaxation and it was too noisy.
Excellent variation of food! Spa Polite staff Always a man ready to drive you to the gondola (free shuttle service)
Stayed in April 2024
Reviewed: 7 April 2024
Teodorkostadinov
BulgariaThe spa is avarage and not as clean as i hoped. If you want to go skiing you still need a car to get to the gondola.
Price to quality ratio is nice. The food is good.
Stayed in March 2024
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