Cooked food always cold

Stayed in June 2024

Nothing to the hotel.

The location was very good, walking distance to most tourist spots (10~20 min) and very close from the exit of the tram/metro station so that easily accessible from/to Gare du Midi (just 4 stations by tram). The breakfast was also very good, with a space of terrace.

Stayed in June 2024

The bed was uncomfortable and the shower was very small with limited space it was like showering in a cupboard.

The hotel was in a good location. The breakfast was great with lots of variety.

Stayed in June 2024

The internet wasn't good in the room that I was in. I'm not sure if it was the case for every room but I was on the second floor and I had to go out to corridor to get a decent internet connection.

Everyone was nice, helpful and welcoming. The rooms were clean and the beds were comfortable. There is a coffee machine in the room so it was quite convenient. The location of the hotel is great and it's central.

Stayed in May 2024

The building needs to be refurbished. The bathroom of the suite is not up to the category of the room selected.

Location

Stayed in June 2024

A lady at the front desk was quite unpleasant on the day we were checking in. Not the lady that checked us in.

Great location

Stayed in June 2024

The property itself is great, but the noise from the square outside on the Saturday night was terrible, and it went on very late.

The hotel is lovely and the staff were very helpful. The location is good, 5 minute walk to the centre of town with a metro station just outside. The room was light and modern and has good amenities. The breakfast on the top floor is amazing. Do try the omelettes!

Stayed in June 2024

The room could do with a make over.

The staff were so Nice, friendly and helpful. A Good ambiance and great breakfast.

Stayed in May 2024

It would be helpful to have luggage stands in the bedroom and more lighting. We were in a two room suite. Although, we were happy with the room.

The location was good and we enjoyed walking to the churches, museums and tourist sites. They held our luggage which was helpful.

Stayed in June 2024

Had to keep my room curtains closed at all times as the opposite room is very close

Great location.. just round the corner from Brussels Centre

Stayed in June 2024

Bathroom- tight shower space that was awkward to get into and whole bathroom didn’t look like it was cleaned that well.

Location and breakfast

Stayed in May 2024

The windows are dirty, the rooms need repair.

Place and staff

Stayed in June 2024

ironing board kind of wonky, the shower head got stuck in one setting. the rooftop bar was almost never open and it was supposed to be.

great location. nice people

Stayed in May 2024

Environmental policy, shouldn't have individual packets of e.g. jam and Nutella

Excellent breakfast, friendly, comfortable

Stayed in May 2024

The complimentary bottle of water in our room was not topped up daily. We got a bottle of water only 3 days out of our 7 night stay. The aircon in our room is not strong and we had to open the room balcony window to keep cool. Our room is clean and modern but the lobby looked tacky and does not match up with the interior of the room. The red upholstered seats and carpet in the lobby should be replaced with modern furnishings. There was a good spread of breakfast items but it was the same everyday. The fresh orange juice and croissants were superb. However, some items were not replenished daily eg. selection of tea bags and bottled mayonnaise (none left on the last day of our stay, it seems out of stock). The location was superb for shopping and sightseeing. Overall we had a wonderful stay.

Stayed in May 2024

Had a bad first impression. I wanted to avoid the “early check in dilemma” so I booked an extra nigh to arrive easily the next morning. As soon as I entered, the receptionist had a strong reaction for me booking an extra night! And said I should’ve “notified them” because now my booking is “lost”. Obviously no such thing happened, the drama was unnecessary. Also, they almost NEVER picked up the phone, neither room service, laundry, house keeping nor reception (reception answered twice in a 5-night stay). For room service, I had to order through a website but options were limited and couldn’t ask if they have additional items because they never answered the phone. While I highly recommend staying here for a short visit, if you’re looking for a luxurious stay or want to stay in most of the time, my recommendation is to search for other options.

If you are looking to stay for few days in a location close to most attractions, then this is the right option for you. There’s a supermarket nearby, a lot of cafes and restaurants (especially halal ones), many loved shops and shopping destinations. It is also 5-20 minutes away from most Brussels museums and attractions! Most of the staff are friendly and ready to help. They also have good room service options, good breakfast with great timings, and fast laundry services. For a short stay to experience the city, this is one of the best options.

Stayed in May 2024

A bit of confusion to add my breakfast to my already paid bill. Appeared I was double charged for my room for about a week, but it resolved itself through the credit card process.

Perfect location in the central part of the city for a tourist, Clean and comfortable. Great fitness facility. Great view from roof top bar. Generous breakfast for 25 Euro. Well appointed furnishings. Good value for the money.

Stayed in May 2024

No pool or sauna

Central location. Updated room with a small fridge/bar, coffee provided, soft but plain interior decor. Hotel offered complimentary drink on the 2nd day of stay. Friendly staff

Stayed in May 2024

The shower enclosure in Room 4037 was too small and inconvenient.

Excellent location. The room was very good.

Stayed in May 2024

Couldn’t get my room cold enough for sleeping.

Corner Room was excellent with wonderful view of the street below. Wonderfully located near city center. Lots of restaurants nearby.

Stayed in May 2024

difficult to park nearby

Spacious bedroom; very nice breakfast

Stayed in May 2024

We were asked to pay at the property and told it had not processed. We were asked to check our bank account to see if the payment had processed. We explained that it would not show immediately but the reception person was insistent. We checked and it did not show. The reception clerk insisted we pay again, we explained that we might be charged twice, he was very concerned that we pay again before being allowed the keys to our room. We pad again. The next day two payments showed as being taken by the hotel so, as we had feared, we had paid twice. Upon check out on the Sunday we explained to the reception clerk that 2 payments were taken and we showed the online card statement. He explained that only one payment was showing on the hotel system and that any refund,if necessary, could only be processed the following day as the accounts did not open until Monday. On the Tuesday we checked again and the pending second payment had been cancelled. The person who checked us in had pre authorisation on my credit card via booking.com so I do not understand why we were made to pay twice and kept waiting like criminals after a very long journey by train. Had the payment we made not processed, it was easy to take a replacement payment.

Good location within easy access of the old town and plenty of places to eat nearby. Very clean, bed was comfortable.

Stayed in May 2024

My stay at the hotel was good until I have returned home from the hotel and saw that I was charged twice for the stay. After calling the hotel the staff first tried to persuade me that the didn´t actually took the money from my bank account (my bank accout tells a different story). Now I am waiting for someone competent to solve this issue (hotel said tomorrow) while having not a small amount of money unavailable.

Stayed in May 2024

One of the three rooms we had reserved weeks ahead of time had a broken air conditioner, and we had to wait until the following day to get another room.

We liked the comfortable rooms, the delicious buffet breakfast, the wonderful terrace, and of course the friendly service. Onofre and Claudia, in particular, went out of their way to make us feel at home and gave us lots of valuable information about the city and the culture. They're both excellent conversationalists, and they showed a genuine interest in us and in our needs. We commend them for their warmth, intelligence, professionalism, and hospitality.

Stayed in May 2024