Just the roadworks which can't be helped .

Excellent location for major tourist area. Train station just across the road..

Stayed in June 2024

Theres a road work on going so its really inconvenient.

Everything in the hotel was nice.

Stayed in June 2024

Very handy for the train station

Stayed in June 2024

Around of the hotel was not charming. There is construction work on the road in front of the hotel. And the district of the hotel is not attractive.

Rooms are big enough and clean. Breakfast is good. Staff is very friendly. I found everything I needed in the hotel. Nothing was missing and nothing more. It is close to the train station.

Stayed in June 2024

Noise on Friday evening and the invoice issue

Unable to provide invoice with the correct billing details at the end of our stay. The construction in the front of the Hotel didn't help to the experience neither the noise on Friday evening in street

Stayed in June 2024

Not close to the main tourist sights (but can take public transport easily), not very vibrant and area appears to have a fair amount of pecuilar characters, a lot of construction happening around the area and staff communication and service a bit slow.

Spacious room, friendly staff, close to train station ( to go on day trips or if arriving by train).

Stayed in June 2024

The biggest issue was when walking towards the centre the neighbourhood feels unsafe. If you go anywhere I'd take an Uber, we didn't and it was an experience. I have stayed in many places and don't mind basic hotels and areas that aren't that affluent. The reason for the staff rating is the receptionists are rude. We arrived 10mins before check-in, with rucksacks after travelling 6 hours and had our 13 year old son with us. We were told we had to wait as early and could use the baggage area. Well after walking to the hotel through a gauntlet I said no I'll wait the 10 mins thanks. That seemed to annoy her so she became rude. We waited for the now 8 mins and then were given the key to our room. I had to ask for the spa and for other info as it wasn't forthcoming.

The spa is really nice and the hotel once you are inside is very comfortable. The small gym looked decent however we didn't use it. It's only a two mins walk from the train station.

Stayed in June 2024

Localization was not nice and was very deteriorated with the construction along the street in front of the hotel

Room was very comfortable and spacious. Breakfast was very good

Stayed in June 2024

The breakfast is very good

Stayed in June 2024

Location was good and the size of the room was amazing, it had everything you needed

Stayed in June 2024

There is a lot of construction adjacent to the hotel

Large room with a separate toilet and bathroom. There is plenty of space for our luggage and relaxation. Close to Eurostar train terminal.

Stayed in June 2024

Road works were outside were noisey area wasnt great.Found beds hard

Very clean lifts good restaurant food was,lovely staff nice room big

Stayed in June 2024

Surrounding area wasn’t very inviting

Great location so handy for the station and access to city centre.

Stayed in June 2024

The surroundings near the hotel.

Near the station. Lovely large room. Excellent breakfast. Use of the Wellness centre included.

Stayed in June 2024

The receptionist at checkin was not really pleasant. I actually booked the hotel for the night before in error and had to make another booking as I lost my money for the first booking. The receptionist was really scruffy when I said I booked the night before in error and if it’s possible for me to get anything off the new booking. I thought at least complimentary breakfast could have been offered seeing that I paid for breakfast on my last booking. Apart from her services the hotel was nice and breakfast had lots of options.

Location was good and easy to find. Hotel was clean and well kept. The receptionist on the morning shift was really nice and helpful at our checkout.

Stayed in May 2024

Great location, close to the city centre (and metro), shops and Charleroi shuttle bus stop. The room was spacious and clean.

Stayed in June 2024

The area outside is a bit run down

Modern comfortable hotel close to Midi Station with excellent transport links

Stayed in June 2024

The area in which hotel is located does not feel safe - it is ok during the day, but kinda scary in the evenings. Breakfast choice was poor for the price. If you expect to eat something warm in the morning, the only option is scrabled eggs and some poor quality sausages. Also not much selection for cold food. 2 days out of 3 there were only pineapple on the fruits table.

The room was spacious, clean and comfortable. Had a perfect night sleep. Included welness center access. Around 20 minutes walk to the centre.

Stayed in June 2024

The Area was not really beautyful but its not the hotels fault.

Nice Hotel, nice stay. Everything was clean and the staff friendly. Close to Trainstation. Perfect for a Trip with train to visit the City.

Stayed in June 2024

Having English breakfast Tea bags as NOT everyone likes fragrant tea in the evenings

Very near from Brussels Midi and St Luc Hospital.

Stayed in June 2024

Very clean room. and location is very close to station.

Stayed in June 2024

Clean and comfortable

Stayed in June 2024

The staff was exceptionally friendly.

Stayed in June 2024

The location is just outside of Brussels in Saint-Gilles which is a relatively poor are, we found it to be quite intimidating when we were walking along the streets of Saint Gilles, we didn’t really feel safe, so we caught taxis into Brussels.

The hotel itself was great! The rooms are what you would expect for a Mercure. There is steam room and a sauna, as well as a spa. There is a gym with some cardio machines and free weights which we utilized!

Stayed in June 2024