Reception closed at 6pm and we arrived at 8 so had to find our way around the hotel in the dark. I would expect someone to have been on reception later. Only one robe in the room and general house keeping could have been better as towels were taken and not received. Bar also closed very early (before 5pm)

The situation was perfect to walk into town or on to the beach. Staff were all very friendly and helpful.

Stayed in September 2024

Nothing

We really enjoyed our stay in a ground floor Oceanside room. Breakfast was excellent with the choice of a main and two sides, a fruit platter and good coffee. Pool was pleasant to sit by and water temperature was good. Great to have the beach across the road and a short walk to the Main Street.

Stayed in August 2024

Housekeeping didn't consistently refill the coffee capsules, and the floor could have been swept better, as I often felt sand on my feet or socks. Otherwise, the room was clean. Reception was not open 24 hours. On Sunday, when I checked in and wanted to book a massage, the reception had already closed by around 4 pm. There were not enough deckchairs.

The room was exceptional, in great condition, and featured a specially designed large bathroom with both a shower and a big bathtub. I loved the warm and welcoming design, with terracotta tiles on the floor and small greenish square tiles in the bathroom. The kitchenette was amazing, equipped with a small dishwasher drawer and a coffee capsule machine. I requested a high floor with a good view, and they fulfilled my request. The staff were very friendly and helpful at all times, making me feel welcome and valued as a guest. Given the small area, the pool was nicely integrated with waterfalls and multiple levels. The breakfast was delicious and sufficient to get you started for the day. You could choose a main course with sides and a hot barista drink, and all in-house guests received a fruit platter. Additionally, there is a laundry room on every floor, and usage is included in the room rate. Overall, it was a very good hotel in its category.

Stayed in August 2024

The property is starting to look a bit tired such as the pool area and bathrooms.

The location of the hotel is outstanding and the hotel is quiet and relaxing. Staff were always happy to remedy any issues with had with our room.

Stayed in August 2024

Getting tired. Rooms not well laid out. Probably overpriced for facilities

Great Location. fantastic friendly staff. Good Manager. Excellent breakfast

Stayed in August 2024

floors not swept daily

location

Stayed in June 2024

Facilities and rooms are a little tired

Location perfect, Good breakfast included.

Stayed in July 2024

Pool not heated. House keeping needed an upgrade as floors never swept or mopped for 10 days while we were there. Bathroom floor was disgustingly dirty. Pillow cases unchanged. Room decore very tired. Not value for money.

Location perfect. Breakfast good but maybe more variety needed. Happy Hour on first weekend of our stay was great. Coffee good too.

Stayed in July 2024

Proximity to the beach, views from the balcony and the restaurant, and the facilities in the room.

Stayed in June 2024

Noise jacuzzi area (if you’re the neighbour rooms!) The oceanfront is much better choice

Good location Very good breakfast Very friendly and helpful staff Very good, spacious bathroom with tub Large, comfortable room Parking space

Stayed in May 2024

We arrived and the dates for our arrival and departure were all wrong!!! Fortunately a lovely room was found, but we then needed to move the next day and wait for it to be ready!!! We were extremely lucky that a room was available or we would have been extremely unhappy!

Great location and fabulous breakfast with sea views

Stayed in June 2024

The cooked breakfast was average ( over cooked or cold) Sheets scratchy and pillows too soft Staff and management not professional or knowledgeable of their facility and its running

Adults only Location Jacuzzi and pool area

Stayed in May 2024

The spa bath in the room was not clean upon our arrival. However, when we asked to clean it, it was done. Coffee capsules were not topped up in the room. So we had to ask for them. Perhaps due to high occupancy in the hotel, we had to wait for hours for our room to be serviced with a sign on the door "please make up the room". This was a bit awkward as you never know if the cleaners come when you are having a shower, or taking a bath, or having a nap.

Beautiful location across the road from Four Mile Beach. Very friendly and helpful staff. Beautiful swimming pool. Nice breakfast. Overall, very nice experience and we wouldn't hesitate to come back

Stayed in May 2024

All good.

Room very good, location great.

Stayed in May 2024

Bathroom was pretty dated and shower head not great particularly for a $300 / night room we did expect better. Layout was a little unwelcoming but not a deal breaker. Not much can be done about it but separate toilet would be nice.

Location was fantastic, included breakfast was cafe style excellent.

Stayed in April 2024

Reception

Room facilities

Stayed in April 2024

Common utilities such as washing machines and dryers need to be replaced, corridors and jacuzzi need to be refreshed. Some rules regarding the use of washing machines should be strongly reminded.

The quality of the appartement, its amenities and the food served for the breakfast !

Stayed in April 2024

We like it all

Very central very clean staff fantastic

Stayed in March 2024

Rooms were a bit outdated, pool facilities just ok.

The staff were amazing. From the time we walked in until our arranged shuttle they were all lovely. Front desk and restaurant!

Stayed in March 2024

Common areas (pool/hallways etc) could potentially do with a refurb but noticed they were doing some painting so it’s probably being worked on.

Great location, clean and comfortable rooms and staff were very lovely and attentive. Breakfast was delicious!!

Stayed in March 2024

This could be a classy property but it has some unclassy problems. The breakfast menu is limited and you are only allowed to select one item - and have one cup of coffee. It feels like penny pinching. The pool is good but the missing tiles here and there - and wobbly paving slabs around it - just all combine to let down what should be a great hotel.

Location - wonderful view through palm trees to the stunning Great Barrier Reef coastline. Easy walk to nearby shops and restaurants. Staff friendly

Stayed in March 2024

Great spot would stay there again, great breakfast included in price which was lovely. Easy walking to lots of restaurants. Even though we had heavy rain it was still beautiful. Complementary laundry was a nice touch.

Stayed in March 2024

The staff member who greeted us when we arrived. She was so unfriendly and had a hostile attitude. It was disappointing. She really shouldn’t be working on the front desk or in hospitality. Created a bad start to our vacation. Also, the door that separates the bedroom to the bathroom kept derailed and it would take 10 minutes to get out of the bathroom. The toilet has no door on it and the smell drifts into the bedroom.

The included breakfast. Breakfast staff were excellent. Good value for money. Location in front of the beach is good.

Stayed in February 2024

Location

Stayed in February 2024