52 Esplanade, Surfers Paradise, Surfers Paradise, 4217 Gold Coast, Australia
#104 of 121 hotels in Gold Coast
Guests' ChoiceBased on 3162 hotel reviews
7.2Cleanliness
7.3
Comfort
7.4
Location
9.5
Facilities
7.2
Staff
8.1
Value for money
7.9
Free WiFi
6.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 28 February 2024
Gopal
AustraliaThe cub board and old fridge
Location was good but room looks to old and mouldy
Stayed in February 2024
Reviewed: 28 February 2024
Sheppard
AustraliaPlace was good, amenities good, location awesome, room was clean, and view of beach from my floor so good
Stayed in February 2024
Reviewed: 27 February 2024
Hannah
United KingdomAlthough the room was clean, it was very dusty for example on the fake plants and clinging to the ceiling- they were covered in dust.
The facilities were excellent- games room, hot tubs and pool were great. Really good location too
Stayed in February 2024
Reviewed: 27 February 2024
Ciara
IrelandOnly thing is no AC it was hot at night.
Locations is really good. So close to restaurants, cafes and beach. The pool and games room is good.
Stayed in February 2024
Reviewed: 25 February 2024
Alanna
AustraliaWe were out for breakfast , and returned just before check out time at 10am and our room door was cleanly opened and left unlocked. A little unsettling as we still hadn't checked out yet and all our personal belongings were still in side.
Location was smack bam in the heart of surfers paradise. Plenty of places to eat. A short walk across the road from the beach. Room was neat clean with a few older features but value for money. Beds were comfortable
Stayed in February 2024
Reviewed: 24 February 2024
William
AustraliaNothing
Everything
Stayed in February 2024
Reviewed: 23 February 2024
Diana
AustraliaCould do with new carpet and a paint job. The carpet had stains and rips but the view made up for it. I feel if they renovate then it would be too pricey to stay.
Excellent location and outstanding view! Budget price and good kitchen facilities.
Stayed in February 2024
Reviewed: 22 February 2024
Chloe
AustraliaThe inconsistencies from the photos compared to what the room really looked like was a slight shock. The cleanliness was not the best and thus quite unappealing. When we stayed the aircon was broken (we were not told this when we booked) we were told it would be fixed during our stay (it was not) we were also told no one complained as it was very comfortable with the fans and sea breeze (it was not). There were also many other broken appliances that we were not informed of. Lots of early morning constructions and or repairs in the building that were very loud and we were also not informed of. There is also a major lack of privacy on the lower levels, as we didn’t have air conditioning we needed to have the back door open for air but through this everyone could see straight into our space it felt very invasive a fly screen might be what it needs.
Awesome pool facilities, location and games room facilities. Some staff were very kind and helpful. Very reasonably priced with lots of pamphlets of things to do in the area.
Stayed in February 2024
Reviewed: 22 February 2024
Anna
AustraliaLack of air conditioning in the middle of summer can be challenging. Insufficient supply of toilet paper in the bathroom.
The bedroom offers an incredible view, and even the bathroom boasts a gorgeous sight! Situated on one of the best streets, the hotel's location is exceptional. While it can get a bit noisy at night, it's still possible to enjoy a good night's sleep.
Stayed in January 2024
Reviewed: 20 February 2024
Adrian
AustraliaThe facilities are starting to show their age but the accommodation is priced accordingly. No complaints here.
Clean and comfortable in an exceptional location with an amazing view. Chateau Beachside Resort is sensational value considering its prime location. Will definitely come back here!
Stayed in February 2024
Reviewed: 12 February 2024
Janet
AustraliaCould have done with air-conditioning because with the windows open to get a cool breeze, it was a bit noisy from the street below. Although the fan provided a breeze that was adequate. Just as well it wasn't a steaming hot night.
It was a great location for restaurants. Also was walking distance to everything else we needed. Room was very comfortable and well thought out for the bathroom and kitchenette. Extra bonus getting a car park under the hotel. Bed very comfortable. The view was panoramic from city to beach.
Stayed in February 2024
Reviewed: 7 February 2024
Karren
AustraliaDusty & dated
Location
Stayed in February 2024
Reviewed: 6 February 2024
Myles
AustraliaAt one point our key was not opening our door, we had to figure out a trick to get it to open (pulling the doorknob whilst turning the key). Small thing but a little annoying, that when going down, we would frequently get the elevator that doesn't go down to the carpark level. You might need to reprogram the lifts to preference the one that does. Should have had one extra toilet paper roll under the sink. Didn't seem to be any free power points near the bed, some people might really need this, fortunately I can live without having my phone on charge next to me. When I went to the pool area, the hot tubs had sand in them, and the male toilet had feces on the seat.
View was decent, room was well air conditioned, bed comfortable, had mostly everything we needed. Pool/spa were fine.
Stayed in February 2024
Reviewed: 6 February 2024
Miriama
New ZealandOut dated rooms and furniture. Beds was hard. And had to pay for fresh towels.
Location was perfect, close to everything. Room is very dated. Def needs a full revamp. We had a corner room with pool and ocean view, was beautiful. Luckily because i dont think the ceiling fans would have kept us cool, the breeze was perfect. Good value for money though, was one of the cheapest accommodations we could find. Pool and spa wer perfect. Pillows were comfy but bed was hard. Free parking.
Stayed in February 2024
Reviewed: 3 February 2024
Darrian
New ZealandNo air conditioning
Great Location, Great staff. Nice enough room
Stayed in February 2024
Reviewed: 1 February 2024
Felecity
AustraliaBuilding was old and some rooms very run down.
View was great. Staff were wonderful
Stayed in January 2024
Reviewed: 1 February 2024
Pieta
AustraliaThe balcony was a bit odd, as were the amount of provided foodstuffs--- not enough for all three of us for even 2 days, it seemed like just a random number. Also the lack of fan above the stovetop and in the bathroom was also weird. There were also no tissues or paper towels for eating or cooking.
I liked the location, it was very accessible and easy to find. I also thought that the amenities and facilities were very good for the price.
Stayed in January 2024
Reviewed: 28 January 2024
Adam
AustraliaGreat location and the apartment was exactly what we expected given the age of the property. the pool area was very well maintained as well and the reception staff were very helpful
Stayed in January 2024
Reviewed: 28 January 2024
Graham
AustraliaThe place was a bit dated, but really great. No aircon - but that did not really matter, the sea breeze more than made up for it. We loved it, even though it was a bit 80s.
Stayed in January 2024
Reviewed: 28 January 2024
Shani
AustraliaBathroom door didn’t shut properly
View was great, room size terrific
Stayed in January 2024
Reviewed: 27 January 2024
Isabelle
AustraliaCarpets had a bad smell. Looked dirty.
Great location.
Stayed in January 2024
Reviewed: 25 January 2024
Romiza
New ZealandSome things needed maintenance and we have to purchase to get more towels if needed.
Liked the view and location.
Stayed in January 2024
Reviewed: 25 January 2024
Marcito00
AustraliaNeeds a good renovation
Terrific view for the money we paid, looking over the beach
Stayed in January 2024
Reviewed: 23 January 2024
Elena
AustraliaThe few things I would say is that the air conditioning wasn’t working, but that could’ve been from a fault, so hopefully fixed now. They did have fans that worked well and you can open up the balcony doors for cool air. I would suggest calling before booking to see if they have air con. The entire apartment is outdated, with old stains, but it doesn’t affect your stay. The main issue was the bathroom, the exhaust fan did not work so the bathroom became more humid than outside. The tiles were chipping and the grout is stained, which gave an unclean appearance. Despite these things the bathroom does most things it needs to, it’s nothing fancy.
You are a close walk away from restaurants, night clubs, food shops and more. The room was clean and we had no issues with the extra single bed put in our room, the apartment is a good size for three people.
Stayed in January 2024
Reviewed: 22 January 2024
Martin
AustraliaSpa didn’t work properly sauna didn’t work no air conditioner in room washing machine was locked shut.
Stayed in December 2023
Birmingham, UK
Bologna, Italy
Chester, USA
Grândola, Portugal
San Felipe, Chile
Dubrovnik, Croatia
Paris, France
Hat Yai, Thailand
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content