Kaigasse 7, Altstadt, 5020 Salzburg, Austria
#13 of 128 hotels in Salzburg
Guests' ChoiceBased on 261 hotel reviews
9.1Cleanliness
9.4
Comfort
9.2
Location
9.8
Facilities
8.9
Staff
9.8
Value for money
8.7
Free Wifi
9.0
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: June 23, 2024
Mervat
Saudi ArabiaNo parking on site Construction at the time of our stay made it difficult to enjoy location
Staff very friendly Location great
Stayed in June 2024
Reviewed: June 22, 2024
Nicholas
United States of AmericaI felt very welcome here. The hotel runs like clockwork. Breakfast selection fresh and expansive. But most of all the family is very nice. Lera has amazing attention to detail & care. thanks for being great hosts!
Stayed in June 2024
Reviewed: June 22, 2024
Cynthia
United States of AmericaExceptional! Would give 20 stars if I could. Friendly, helpful, accommodating staff. Perfect location. Walking distance to everything. Beautiful family hotel. Fantastic breakfast. Will stay there again. A fairytale hotel in a fairytale city.!!
Stayed in June 2024
Reviewed: June 18, 2024
Mostafa
United States of AmericaBreakfast and location were excellent. The Staff were exceptional .
Stayed in June 2024
Reviewed: June 18, 2024
Nelson
United States of AmericaLocation was ideal, room was perfect, and breakfast was amazing. Staff (& owner!) were friendly and helpful with suggestions and information about the incredible hotel history and the surrounding area. Definitely would recommend!
Stayed in May 2024
Reviewed: June 16, 2024
Chris
United KingdomNothing
great welcome, fantastic location, good cleanliness, lovely breakfast, my son arrived early in the morning and was able to access his room immediately rather than having to wait until the advertised booking-in time.
Stayed in June 2024
Reviewed: June 15, 2024
Albert
IrelandStaff were really friendly and made it a joy to stay there, and I loved the charm of the place. Breakfast was great too, and in a really lovely setting. I bought the Salzburg card and it covered the 25 bus to Untersberg and the cable-car up to the top. I stopped off at Schloss Hellbrunn on the way back (which was also covered by the Salzburg card) so it was a great day-trip.
Stayed in April 2024
Reviewed: June 15, 2024
Eric
United States of AmericaView from hotel isn’t so great because it’s on a narrow street and you can only see the buildings across the street. However, walking down the street a short distance offers an beautiful unobstructed view of the river and also the fortress
Very beautiful location, exceptional breakfast, and kind staff. Everything is close, although, the view from the hotel isn’t so good, merely strolling down the street you can see the fortress and the hotel near some of the best restaurants in the city.
Stayed in June 2024
Reviewed: June 14, 2024
Karen
ArgentinaEverything
Stayed in June 2024
Reviewed: June 13, 2024
Karen
AustraliaThere was nothing I did not like.
The location was great because it was close to the bus stop, the fortress as well as great shops and restaurants. The hotel had a very lovely vibe and the room was very comfortable. The breakfast spread was also wonderful and had everything we could want.
Stayed in May 2024
Reviewed: June 12, 2024
Tracy
United KingdomIt was all nice
Quaint and traditional - family run through the generations
Stayed in May 2024
Reviewed: June 9, 2024
Erich
GermanyPremium price paid for the dates, yet only, reluctantly, allowed for one hour late checkout. I was there for the city sponsored run. Needed a bit more time to finish, shower, and checkout. Cleaning crew monopolized the tiny elevator.
Excellent location; walking distance to major sites. Great for walking the dog along the river. The room was spacious with a desk and wardrobe. Updated bathroom. Staff was very helpful with road closure and alternate parking options.
Stayed in May 2024
Reviewed: June 2, 2024
Gayatri
United KingdomNothing
Everything! Nice room, comfortable settings, good breakfast, friendly staff, great amenities.
Stayed in May 2024
Reviewed: May 28, 2024
Michael
United States of Americanothing
Great location, excellent breakfast. Quirky room in a very old building right in the old town, but the quieter end.
Stayed in May 2024
Reviewed: May 14, 2024
許
GermanyAmazing service and room. Great hotel with very friendly staffs. Perfect location for exploring the city. Rooms were tidy,and extremely clean.The breakfast is amazing, which makes me feel like home.100% recommend. I would stay here again if I back to Salzburg!!
Stayed in May 2024
Reviewed: May 13, 2024
Alice
CanadaBreakfast was delicious and hotel room was very clean. Location is great! I loved the ambiance and would definitely recommend the hotel
Stayed in May 2024
Reviewed: April 29, 2024
Gregg
United States of AmericaParking was a bit far away. You can bring your car to hotel at check out.
Great location, nice sized rooms and friendly staff. Good breakfast also
Stayed in April 2024
Reviewed: April 2, 2024
Hajira
United KingdomNo USB port in the room but the hotel kindly provided me with an iPhone charger :)
Everything, perfect central location, picturesque building and interior, large room and fantastic top quality breakfast, warm fresh breads of all kinds, nice croissant, top cheeses and charcuterie, fresh fruit and top coffee in a marvelous vaulted room.
Stayed in March 2024
Reviewed: March 28, 2024
Sharon
United States of AmericaLocation - easy to walk to everything
Stayed in March 2024
Reviewed: March 16, 2024
Maroun
United Arab EmiratesNothing I can possibly complain about.
Service is exceptional the staff went out of their way to make sure I am comfortable and happy, over exceeding expectations specially in this part of the world. The place is close to everything you would want to see in the city. Breakfast is excellent. It doesn’t surprise me that this hotel is highly rated.
Stayed in March 2024
Reviewed: March 11, 2024
Mikayel
ArmeniaI liked everything!
The hotel's location is convenient, in a quiet part of the old town in a pedestrian area. The rooms are comfortable, clean and well lit at night! The bed is comfortable, the shower has good power and good quality toiletries! The staff is attentive and kind! The breakfasts are delicious! I recommend!
Stayed in March 2024
Reviewed: February 9, 2024
Julie
United States of AmericaThe staff were very helpful and friendly. And it's a charming building that dates from 1426, just off the Mozartplatz so in easy walking distance of lots of attractions, restaurants and shopping.
Stayed in February 2024
Reviewed: February 1, 2024
Christen
United States of AmericaRoom is a bit tight, but pictures are accurate.
Excellent breakfast with nice amenities. Great location.
Stayed in January 2024
Reviewed: January 16, 2024
Mary
IrelandCosy room and lovely breakfast
Stayed in January 2024
Beachwood, USA
Platja d'Aro, Spain
Mirabeau, France
Toscolano Maderno, Italy
Sillian, Austria
Daegu, South Korea
Boracay, Philippines
Cali, Colombia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content