I'm gonna write a big review to answer some questions if you are not sure about booking this place or not 😊 Let's start! When we booked here at Mountains hotel and saw the ratings we were not so sure about how it was going to be, we read every review very carefully and decided to give it a go, and it did not disappoint! -Our room was very clean when we came and every single day the cleaning staff came to clean it. In fact, inside of the room you have a few cartons to attach on the door based on which service you want to receive (cleaning, cleaning without changing the towels, no cleaning) so the communication was super easy -The spa section was very nice and very clean, we went to Seefeld mostly for trekking so we used the pools one/two hours per day but never had an issue with them -Breakfast was super good, with a lot of choice for every taste! The room was very big and there is a part with big glass windows with a great view. A little critique about this is that a lot of people reserved the tables with the view for the full morning so they were "empty" when we had our breakfast but not available, I would like the hotel to improve on this, just to give everybody the possibility of having a nice view sometimes (it's not a major issue of course, but it would make everyone feel treated the same) -We didn't book the dinner because we wanted to try local food in many different places so I cannot properly give a review on that -On the brochure is listed a "game room", we tried to visit that but it's mostly for kids and there's just a kicker. It would have been nice to have more entertainment for the rainy days. To enjoy a drink and do some billiards or something. Again, this is nothing major, but it could be an improvement -The biggest shout out goes to the STAFF of the hotel, to every single member we've met. Thank you guys! Everyone was so nice, helpful and kind.

Stayed in October 2024

During breakfast all window tables were booked, staff did not let sit there. Afterwards they shared that the booking is for the night. External pool closed early.

Nice room, great view, good breakfast, polite and helpfull staff.

Stayed in September 2024

Last day room not cleaned

Very nice room, elegant and spacious

Stayed in August 2024

Bit chaotic. Cleaning very sporadic. During our total stay of nearly two weeks, the bedsheets were never changed, despite me asking for a full clean, and on 4 days no-one cleaned at all - no towels or bin emptying. The shower in the bathroom had no bracket to hold it, so you had to shower holding the shower head above you. I flagged this to reception but nothing was done unfortunately and it became embarrassing the number of times I had to go up to ask for things, so I just gave up. Some of the titles were also coming off the bathroom wall. The water was turned off at least 4 times during our stay when we were trying to shower or use the tap to drink. One time a hotel staff member just walked unannounced (no knock) into our room while we were in bed together. We heard staff members yelling at each other and swearing in the courtyard. Building work taking place before 9am. The spa area could be lovely, but we were not given robes and spa towels like the other guests for some reason. We stayed for nearly 2 weeks and the shampoo and shower gel was empty for the entire duration of our stay in all the showers - very odd and makes me think no one is cleaning it. Also saw the same half drunk drinks left by the pool for multiple days without being collected. Could be a great hotel but it is poorly run and lacking organisation and procedures. For example, we stayed in August, and there were signs in the list saying for July a lot of the wellness courses were free (yoga, Pilates etc). The normal prices were quite high, so we didn’t take part. However in our last few days, the signs were changed to say the courses were also free in August, so we could have taken part if we had wanted - was sad to miss this opportunity. We also turned up for one of the classes and they said we should have booked the day before, despite the signs not mentioning this. Thankfully the teacher agreed to do the class at late notice. Overall it is just not slickly run unfortunately.

Outdoor pool with views, nice room, gym was well equipped, free wellness classes with great Pilates instructor

Stayed in August 2024

Cleaning was hit and miss, there was no bin in my room, which was very strange - I had to take my rubbish to the bin in the gym. One time I came back to the room and the bathroom light was on (I had left it off) and someone had clearly used my toilet (not me!). Never any shampoo or towels in the spa area. The worst thing was that on the day I arrived after an early morning start for my flight, my room wasn’t ready to check into - that’s ok, I totally understand. However, when I said I would just sit by the pool for the 1h30m I had to wait, the receptionist said she would have to charge me €15 for the privilege (even though I was checking in that day and would be charged the spa tax for that night of my stay anyway). This was just such an unfriendly welcome and gave me the feeling I was being taken advantage of from the start. I’ve never experienced this at another hotel.

Lovely spacious room, great location, nice walk into town.

Stayed in August 2024

This hotel is so disorganised. On several days we received no cleaning and no clean towels. I would ask at reception and they would say someone would come tomorrow and then the same thing would happen again. The water kept getting turned off at random times like 9am or 6pm, just when many people want to shower. You couldn’t get drinking water or wash. During the whole stay, every shampoo dispenser remained empty in the whole spa area. Drinks would remain uncollected around the pool for days on end. The breakfast was ok but I’ve had much better elsewhere in Austria. Some of the staff were a bit useless and not very helpful, eg unable to recommend a hike (it’s the main thing to do). The hotel has great potential if it is run better don’t think it was worth the money at the moment unfortunately.

Beautiful setting, lovely views from the outdoor pool, spacious room (even the economy rooms), comfy bed, the lady cooking fresh omelettes at breakfast was friendly and made a great omelette. The young blonde receptionist (I think she could speak Russian) was also very nice

Stayed in August 2024

There were no water bottles in the room. The breakfast was very average.

Location

Stayed in July 2024

In one word: overpriced. For this amount, we would have expected more generous services, e.g. breakfast was below average for the first couple of days (then started to improve I must add), parking was chaotic and frustrating the least to say, the staff was polite, but far from kind, TV in the room was from 5 years ago (yes, I know, one does not go there for watching TV, but for this money, I expect at least a smart TV with streaming options), bathrobes are not included in this price (!), the hotel could not suggest any hiking ideas nor had any booklets about these options (!), etc. All in all, it is a nice hotel, just overpriced and lacking traditional, Austrian hospitality that we had elsewhere.

The hotel was easy to find, a good location in Seefeld. The room was spacious and clean, probably refurbished not so long ago. The pool and the wellness facilities are nice, it was good to dip in the whirlpool after a whole day of hiking.

Stayed in July 2024

Very good

Stayed in September 2024

located up a very steep hill. It is not actually a chalet which is normally a detached house. This property has someone else living on the first floor, so it is kind of an apartment. We were disappointed! Also, I was not happy with the answers I got to my questions. First, I called about three times to get help with opening the main door as somehow the key was not working properly. I didn’t get any answer, so I walked all the way down to the reception and asked why my calls were not answered; the reply was that they didn’t receive any call and I had probably called the Booking.com! He only acknowledged after I showed him that it was the hotel’s number that I called. This happened three times. Also,I asked about the door lock which didn’t have internal security lock; the guy literally said: “I don’t know where you come from but Austria is very safe place and we don’t need such lock”! I didn’t want to argue because Austria is my family’s favorite destination and we have visited it more than 15 times and stayed in hotels, chalets and villas all having proper security locks. Moreover, I wanted to reconfirm that the breakfast was included in my package, the immediate answer was no, so I had to show him the confirmation from the Booking. To be fair, the other staff were very friendly and helpful, but apparently this gentleman was the manager ( I didn’t ask though) because the receptionist was referring to him for guidance.

The location is near the center and it has all modern amenities

Stayed in August 2024

The hotel is old and is in need of renovation. The hotel room was not clean and the bedsheets were rough. The breakfast was incredibly limited and not worth the cost.

The location was perfect and the spa was good

Stayed in August 2024

Check in and check out takes a very long time. Too much time consumed for entering information into system and paperwork.

Great location and view Spacious room with great view Awesome outdoor pool Staff is excellent. Restaurant manager Mehmet is very friendly and helpful. Special thanks to him.

Stayed in July 2024

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Stayed in October 2024

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Stayed in October 2024

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Stayed in September 2024

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Stayed in November 2024

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Stayed in September 2024

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Stayed in October 2024

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Stayed in August 2024

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Stayed in August 2024

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Stayed in July 2024

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Stayed in July 2024