Marktgraben 7-9, Innenstadt, 6020 Innsbruck, Austria
#10 of 72 hotels in Innsbruck
Guests' ChoiceBased on 669 hotel reviews
8.9Cleanliness
9.4
Comfort
9.2
Location
9.8
Facilities
8.9
Staff
9.5
Value for money
8.5
Free Wifi
8.5
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: June 16, 2024
Neil
IrelandEverything was perfect 👌
The staff were brilliant, so welcoming great rapport,got my room ready extra early too and upgraded my room because of my partners birthday, a nice touch too giving us umbrella for the heavy rain too. Highly recommend
Stayed in June 2024
Reviewed: June 16, 2024
Nicholas
United KingdomWe really do miss not being able to make a cup of tea or coffee in our room - please put a kettle in every room!
A lovely hotel very close to the Old Town area - everything central easily walkable. Very helpful and friendly staff - we arrived early but were able to check in which was great. The room was very clean and well equipped , spacious bathroom - comfy overall. Breakfast buffet was excellent - highest quality food and so much choice. Would thoroughly recommend the hotel.
Stayed in June 2024
Reviewed: June 15, 2024
Jan
South AfricaNil
Large bedroom/ sitting room. Excellent lightning which can be controlled from bed. Wonderful breakfast buffet especially the variety of fruit. Helpful staff. English news Channels.
Stayed in June 2024
Reviewed: June 14, 2024
Abadjiev
AustriaThe glass door to the toilet/bathroom could be a problem for some people - we were not disturbed at all.
Very nice smiling and friendly staff, changed our room according my wishes to look backwards, garage nearby, room perfectly equipped although a little bit small but sufficient, excellent location.
Stayed in June 2024
Reviewed: June 13, 2024
Ryan
CanadaAmazing location, clean and spacious room. Great breakfast with exotic fruits.
Stayed in June 2024
Reviewed: June 13, 2024
James
United KingdomA hotel in a great location (close to altstadt), comfortable beds, great shower, etc. The breakfast was probably the best selection I have ever seen, particularly the fruit from all over the world, really nice touch!
Stayed in June 2024
Reviewed: June 12, 2024
Anthony
United Kingdombreakfast exceptional
Stayed in June 2024
Reviewed: June 12, 2024
Terry
United KingdomThe shower temperature was a little temperamental, but mostly all good.
Hotel is in a good location just on the edge of the historic old town. The main train station is around 15 minutes walk and there are bus and tram stops within a few steps of the hotel. The old town is just a walk around the corner The hotel staff we encountered were all very helpful and provided good local information and restaurant recommendations Our room was a good size with sufficient storage for a couple of days. A fridge is provided and air conditioning worked well. The bathroom was compact, but good to have the choice of bath or shower, especially after a long day walking around. The bed was large and very comfortable. We arrived before check in but were able to store our luggage securely which was appreciated.
Stayed in June 2024
Reviewed: June 10, 2024
Graham
United KingdomDidn't try the breakfast as it seemed relatively expensive but otherwise no negatives.
Great central location with city and mountain views from large bay windows. Spacious, comfortable and well furnished room. Polite and helpful staff.
Stayed in May 2024
Reviewed: June 10, 2024
Jennifer
United States of AmericaLocation was perfect, and the staff was excellent.
Stayed in June 2024
Reviewed: June 4, 2024
Sheila
United KingdomThe attic room had a sloping ceiling so we had to remember to duck to avoid bumping our heads - but we knew this when we booked. The lift only goes to the second top floor and you have to carry your bags up to the top floor. Not a problem for us, but could be an issue for someone with disabilities.
Central location, not far from railway station. Staff very pleasant and helpful. Air con was efficient. Good view from attic room. Really enjoyed our stay in this hotel
Stayed in May 2024
Reviewed: June 2, 2024
Bhupin
United KingdomRoom size was very very small
Cleanliness and breakfast
Stayed in May 2024
Reviewed: June 1, 2024
David
United KingdomA sheet of info when you check-in would make things more easy.
I liked the location near the centre, the breakfast was very good.
Stayed in June 2024
Reviewed: May 29, 2024
Andrew
AustraliaNil
Everything!! Our check in experience was lovely with the lady taking the time to explain everything, very personable. The room was a good size (the best shower of our trip) with so many lovely little touches!! Great location with everything a short walk. The breakfast was fantastic with a staff member that was so attentive and warm. Amazing stay !!!!
Stayed in May 2024
Reviewed: May 28, 2024
Genevieve
United States of AmericaStaff was wonderful! We did get an upgraded room, which was a nice surprise, and the room was so comfortable, had everything we needed, and was nicely designed!
Stayed in May 2024
Reviewed: May 27, 2024
Sergio
PortugalSome older staff were not that nice. Asking to pay the tourist tax in the check-in, do not allowing to pay in the check-out. The younger staff were very helpful and nice.
The breakfast was excellent, with many tropical fruits and variety. The location is in the old town very close to everything, which could not be better. The room was very good and clean.
Stayed in May 2024
Reviewed: May 27, 2024
Melissa
AustraliaN/A
Amazing room in the best location. Beautiful view out the window and stunning bathroom. Friendly and helpful staff.
Stayed in May 2024
Reviewed: May 26, 2024
Victoria
United KingdomBeautiful hotel, friendly staff, superb breakfast
Stayed in May 2024
Reviewed: May 26, 2024
Nathalie
CanadaWe love this place! It’s where we stay each time when we are in Innsbruck.
Stayed in May 2024
Reviewed: May 23, 2024
Somying
ThailandRoom too small for open big luggage.
Excellence and quality breakfast. Location in heart of city and easy to reach everywhere. Love bathroom essentials.
Stayed in May 2024
Reviewed: May 21, 2024
John
United KingdomAll good.
Perfect location with well equipped if compact room.
Stayed in May 2024
Reviewed: May 20, 2024
Carol
United States of Americathe bathroom had a glass door. For one room for 3 the glass door wasn't ideal, more privacy would've been better.
Breakfast was excellent
Stayed in April 2024
Reviewed: May 16, 2024
Aikaterini
GreeceNothing
Reception staff with great genuine smiles and happy to assist.
Stayed in May 2024
Reviewed: May 14, 2024
Jim
United States of AmericaNone
Everything
Stayed in May 2024
Chipping Campden, UK
Marrakesh, Morocco
Liverpool, UK
Seattle, USA
Martina Franca, Italy
Leek, UK
Sirolo, Italy
Paris, France
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content