The location meant that access was easy from only one direction!

Immaculate in nearly every way - backed by outstanding customer focussed care - especially Cherry!

Stayed in November 2024

I had a wonderful experience. The room was clean, comfortable, and had everything we needed for a relaxing stay. The highlight was the exceptional service from Cherry at the front desk. She warmly welcomed us, took great care to meet our needs, and made sure we felt at home. Her attentiveness truly made our stay special. Highly recommend Habtoor polo Resort for a memorable and hassle-free experience!

Stayed in November 2024

Rooms little dusty, probably due to rooms outside the main building.

scenic location, very quite ideal for someone looking to have a relaxing break Good facilities, nice helpful staff.

Stayed in October 2024

Service level is good

Excellent property and your staff Cherry given very good service

Stayed in October 2024

Spa was not up to mark , hotel is amazing spa was disappointment, showers not working , not like 5 star hotels Spa

Room was beautiful and twice a day room service offers you water , location is peaceful and serene

Stayed in October 2024

The equestrian facilities are incredible …

Stayed in October 2024

Expectional stay.. Staff was very helpful and polite.. Receptionist Cherry was very helpful and gave us very warm welcome.. The design and architecture of the place is very elegant and artistic.. I recommend the resort for couples and families. Breakfast has variable dishes and the staff serving were very kind and cooperative

Stayed in October 2024

breakfast variety can be improved

Everything was good

Stayed in October 2024

Disco music at 08.00 on polo pitch outside our room due to half term football tournament.

Venue, location, staff.

Stayed in October 2024

The front desk was manned poorly. My husband phoned the hotel repeated and was told I was not in the room at night - and I was!!!! He didn’t like that.

Incredible value for money. Quiet location. Riding lessons with a stable with 400+ horses was wonderful.

Stayed in October 2024

The place is really peacefull, the staff is very friendly and the breakfast is insane ! We did the checkout with Rosella she was super kind !

Stayed in October 2024

Our recent stay at Al Habtoor Polo Resort was made exceptional by Cherry. From the smooth check-in to her prompt assistance with the maintenance issues in our room, Cherry's professionalism and dedication made our stay truly memorable. We were impressed by her service recovery efforts and her willingness to go above and beyond to ensure our comfort. Al Habtoor Polo is fortunate to have such a valuable member in their team.

Stayed in October 2024

Level of service

Swimming pool

Stayed in October 2024

The breakfast was horrible

Nice in general

Stayed in September 2024

I would like to extend a special thanks to Ms. Cherry for her professionalism and warm welcome. She was always available to assist with a smile and great care for the guests’ comfort, which made our stay truly exceptional. Thank you to the entire team for making this stay unforgettable, and I will definitely return in the future.”

Stayed in October 2024

Unfortunately, our dinner experience at the Villa Naas restaurant was disappointing. While the food was good, the service felt chaotic due to an overwhelming number of staff, which made the atmosphere messy and disorganized. Additionally, the restaurant does not allow children on the open terrace, which is inconvenient for a family-friendly hotel. The most frustrating incident happened when a restaurant manager approached us while we were playing a simple matching card game with princess pictures with my 3-year-old daughter. He told us this was not allowed, which was ridiculous and clearly a misunderstanding, as it was just a children's game. This unprofessional behavior really soured the experience and Villa Naas is something I would avoid in an otherwise great establishment.

We had a wonderful stay at the hotel, largely thanks to the extremely helpful staff. Cherry, in particular, went above and beyond by offering us a late check-out and ensuring we had all the information we needed about the hotel. The suites were spacious and comfortable, with lovely terraces that made for a great place to relax. A major plus for me was that the hotel is dog-friendly, which made our stay even better. The Horse and Hound pub was another highlight. It had a great selection of food and drinks, and the staff there were excellent, making the overall experience enjoyable.

Stayed in September 2024

The room & furnishings were a little tired - but perfectly acceptable for price. Also the cigarette smoke I. The horse & hound was unbearable - which meant we couldn’t use that particular facility

The location/setting was peaceful and picturesque- a nice alternative to the Dubai skyline

Stayed in September 2024

Breakfast could be better.

The staff were excellent especially Cherry. She was very welcoming and that start of a stay makes a good impression for the whole stay.

Stayed in September 2024

The AC wasn’t cold enough, wifi was slow, TV and youtube use to jam along

Spacious room, loved the balcony the most

Stayed in September 2024

room needs maintenance

atmosphere was nice

Stayed in September 2024

We wanted to use the pool but did not push through because it didn’t look clean, the water was not clear.

The place was lovely and relaxing. The staff was also great. Kudos to the receptionist Cherry who made sure all our requests were done. They also sent us a mini dessert platter because we were celebrating a birthday.

Stayed in September 2024

It was such a pleasant visit and food is ok. The girl who gave me room Rose is really nice and so considering. Very professional. I came here with work.

Stayed in September 2024

Rosella was really really helpful with my stay. Appreciate her sweet smile & service

Stayed in September 2024

The pool area with the bar was amazing …specially the bar tender

Stayed in August 2024