Check in was delayed as room wasn’t ready, so we needed to wait. They did provide us with compensatory amount to be spent on the property during our stay.

Location and sea view was excellent!

Stayed in April 2024

Nothing

Contemporary architecture, bars, restaurants and everything else.

Stayed in April 2024

The property is good for visitors, who can visit anything from pools to restaurants for money. Same time it create problems for hotel guests to find sun-beds and sits in the restaurants. Stuff is not well trained, especially those for cleaning and in the pool area. Hostess in restaurants are not always friendly. The hotel, being way more expensive than others around it, is trying to charge you for everything on top of your stay price (for instance, we were asked to pay extra 300USD for pool sun bed while beds in fact were available). Overall, it gives bad impression and I can give 1 out of 10 for hospitality only. Funny golden toothbrushes look ridicules and in fact cheap as well as wallpapered basic coffee machine in the room. And Louise Vuitton inside of the hotel more downgrade it than adds since in Dubai it is on every corner like 7eleven. Overall, good to stay once and forget about it

It looks very cool, nice and expensive. Luxury restaurants (but not on the top in my Dubai restaurant list)

Stayed in March 2024

Wish Matcha was on the menu.

The best hotel I've ever stayed.

Stayed in January 2024

Nothing

View, location, service, food, amenities, Perfection

Stayed in April 2024

Design kunst und der Beste Service der Welt

Stayed in April 2024

I thought having to pay to spend time on Cloud 22 pool was a bit unfair . In my opinion it is not as good as Marina Bay Sands in Singapore at that pool is free to use . This hotel is not cheap and guest should be able to book and use for free. Also at adult pool Nobu , we are non smokers and we did not appreciate being close to people who smoke. Smokers should have their own area.

Modern , clean .

Stayed in March 2024

The Gym, the pool area, the rooms

Stayed in March 2024

Nothing to not like all outstanding

Luxurious from the minute you entered reception. Bed very comfortable, palm view outstanding. Water show very hour very enjoyable to watch.

Stayed in March 2024

Whilst a pillow menu was available when enquired, it would have been good to have this in the room as the pillows provided were a bit too thick and soft. Also, the hot water in the room never got truly hot and took an age to get through to the shower. Finally, I am not a fan of minibars with the sensory pads that charge your bill every time an item is removed. As we had a baby and needed to store baby food in the minibar fridge, we had to go through the whole process of negotiating with the check out desk that we did not consume anything from the minibar.

Fabulous new addition to Dubai's portfolio. Fantastic facilities and F&B options. Food in all outlets was first class and there was a great selection of restaurants to chose from. Also provided free access to Aquaventure, which was a plus Great offer for UAE residents, made it cheaper and better value for money than any Jumeirah properties,

Stayed in March 2024

I wish the paying guests at the hotel were able to go into some of the beach club without the extra cost. The fact that each bed or lounge chair had a cost associated with it was a bit of a bummer especially after paying such a high room fee, you'd think that some perks or amenities are included in it.

Room and Overall ambiance at the hotel. It had a vibe and it was something new that you do not find anywhere else, in any other hotel. Every staff member was very courteous. And breakfast food choices were impeccable.

Stayed in February 2024

Very expensive for food and drink

Room was amazing with a walk in wardrobe and the most beautiful bathroom. Breakfast was superb and had every food you could possibly imagine. Nice choice of restaurants in hotel and gym was amazing. Lovely little treats each night with rooms sprays, relaxations oils etc. A lovely touch!

Stayed in February 2024

The Best Hotel in the World

Stayed in March 2024

Gastronomy servers. We were not asked and served timely with our drinks compared to the rest of the guests. Not sure why? We thought it was our race/color? We were already pissed on the 3rd day the way we were being bypassed from any other guests as we were there 1st but the guests who came after were served their water and coffee 1st. So I went to talk to their teamlead Anna and she apologized and we seen her talking to her staff. Her team seemed anxious about this but they needed it so to keep them on their toes and be more attentive and treat everyone equally. The next day, Anna met us again and guided us to our table and endorsed us to a crew member to continue what service needed to be done. Other than that, Food was excellent! In America “when you see something, say something “ so, speaking up is a great way to improve service I believe. I have left a note to housekeeping, Gastronomy, and the management about other comments and kudos. Housekeeping did an excellent job as well. My other observation I sent note to them was the quality of bathroom tissue in our room compared to the hallway bathrooms. I am not a fan of bidet so bathroom tissue is important to me. I buy soft and gentle bathroom tissue brands after trying all the cheapest to averagely priced, so I know the experience of wiping your behind with rough to tough vs. soft and gentle paper quality. We were in room 30668, the bathroom tissue was not a good quality to be honest. Then, just learned that when I went to use the hallway bathroom after breakfast near Gastronomy, the bathroom tissue there was different texture, it was softer. So, why the difference?

The AirPort transfer staff were accommodating and really appreciated the hot towel and bottles of water served, the comfort of the waiting area as well. Then best check in at the hotel. Besoi (misspelled as I wasn’t sure of his name spelling) was the BEST! We were taken cared off very well! He exceeded our expectation! Best artworks and lobby! The scent and shopping were great! Got my new LV bag and sunglasses for my husband.

Stayed in March 2024

Beautiful place, everything was great. Will Definitely stay here next when back in Dubai

Stayed in March 2024

The view in the room and the hotel, the activities in the hotel are many, and the night club is wonderful

The view in the room and the hotel, the activities in the hotel are many, and the night club is wonderful

Stayed in March 2024

I don't feel comfortable with the outside chairs. It would be great if they could improve the seating area to make it more comfortable, allowing people to better enjoy the fountain.

The services and amenities are top of the line, and we thoroughly enjoy them. Specially Food.

Stayed in March 2024

State of the Art building with most luxurious pool, gym, spa, restaurants.

Stayed in February 2024

Nobu by the beach and Cloud 22 is adults only. We have to pay for Cloud 22 .

From my opinion this is not hotel for family with kids under 21.

Stayed in February 2024

Ling Ling staff especially the waiters

The whole property and restaurants except Ling Ling

Stayed in March 2024

The iron board is the the smallest I have ever seen not feasible for pressing clothes

The Amazing service and the delicious food at Ling Ling & Melios amazing personalised attention to details. Great housekeeping service.

Stayed in March 2024

Great atmosphere, spectacular views, friendly and helpful staff

Stayed in February 2024

Amazing hotel. Real paradise.

Stayed in February 2024

Nothing I can think of ...

amazing ...

Stayed in February 2024

I have requested many times before I came a a special amenities unfortunately they didn’t provide them and the second day I talked to the vice president she did a great job by the away I would like to thanks Sara in addition I wish there is is a private pool for ladies to enjoy the beach or swimming facilities

Excellent house keeping they responded to us as fast as possible

Stayed in February 2024