Unfortunately, all of the resort does not come anywhere near a 5 star. I’m not sure what is meant by Ultra Luxurious as this was not. We received poor service, unfriendly staff. the hotel is in need of a refurb, poor quality spirits, the food at the buffet was very poor and the a la carte not much better. Only allowed to book the a la carte 3 times on a 7 night stay.

Service received from one of the drinks Waiters at Bodrums and Sarah at the Patisserie

Stayed in March 2024

To much „ultra all inclusive“ atmosphere..not appropriate for that price..more than one time thought that style is not a question of money..there are much better balanced places in Dubai..by the way: never found out what „ultra all inclusive“ really means. Needed to change the room first, ours was remarkable old and showed more than one sign of a lot of guests..new room was in much better shape

Very friendly and helpful service, many thanks especially to Helmy!

Stayed in January 2024

No real evening scene within the hotel. For an all inclusive you expect people to stay in the hotel. Hotel was dated. Nice but dated. Could do with a full refurb. Rooms looked tired. Pool bar was crap. Needs the actual bar where drinks are made to be on the same level as the guest in the pool. Overpriced for a stay in comparison to other hotels. In all honesty, too many options in Dubai so wouldn’t stay here again, or recommend it to anyone.

Location as nice being on the Palm looking back at the city. Bar 1 was excellent, although always empty. Some staff better than others.

Stayed in January 2024

After we vere very satisfied last year we decided to come again. But we came back cause your hotel was last year calm, great fo relax and adults. But this year there was too much families and childrens and noisy. It seems you change concept of hotel and for us as for adults without children is not already that hotel we would like to stay there any more however all another was great

Room nice comfortable, food delicious, staff nice friendly.. all great about hotel

Stayed in December 2023

Lack of food

Friendly staff

Stayed in November 2023

AC was not working properly in our room. Request to change the room was denied.

Stayed in August 2023

entrance is very bad welcoming bad lobby corridor very poor …..etc

I don’t think so I like it except the location

Stayed in February 2023

Hotel interior needs renovation is some buildings...

Its not our first time in the hotel, as usually - service and food were good

Stayed in March 2022

location was far away from anything

it was very clean and looked stylish

Stayed in February 2022

My wife is Celiac and the hotels ability to deal with her dietary needs (Gluten Free) was extremely poor, virtually non-existent. In addition the bookings of the Al-e-carte restaurants was a farce. we arrived early hours on Monday morning and were unable to book a restaurant (excluding buffet) until Thursday evening. However having seen the restaurant that were allegedly full Mon/Tues/Wed they were nowhere near full, clearly the booking system simply does not work effectively. The buffet food was barely warm so not at all appetising.

Room was a good size.

Stayed in February 2022

Delayed check in for the room by 1-2 hrs, no effort to make a gesture to compensate such as equivalent later checkout My husband and I do not drink that much so ultra all inclusive for a single night where you cannot use the other restaurants may have not been worth the money. At the buffet restaurant, Vegetarian hot meal options could have been better Food could have been labelled better for vegetarians and vegans

The gym classes- aerial yoga in particular. Our room and bathroom were nice. The gym had excellent facilities

Stayed in December 2021

Room was not cleaned properly took me 3 phone phone calls and a visit to reception before I got my shoes Back which I’d left in another room

Very nice

Stayed in December 2021

a bit run down

not much

Stayed in November 2021

Nothing :)

Perfect place for vacation… Best hotel in palm. Special thanks for Mr Şaban from pool bar. All foods are fresh and delicious.

Stayed in September 2022

the facility is great! wonderful for family time and traveling with kids. if you traveling alone I would never choose this hotel.Choices are limited when it comes to dining or have a cocktail, everywhere u go u see people with kids , so even the dress code in this facility very casual and all about comfort- there won’t be dresses, high heels or classy looking man. Overall the value of my stay was fair and service here always outstanding!

Stayed in August 2022

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Stayed in November 2024

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Stayed in November 2024

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Stayed in September 2024

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Stayed in October 2024

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Stayed in October 2024

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Stayed in June 2024

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Stayed in July 2024

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Stayed in August 2024

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Stayed in June 2024

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Stayed in July 2024