Sarooj District - Hilton Road, Al Ain, United Arab Emirates
#5 of 19 hotels in Al Ain
Guests' ChoiceBased on 3697 hotel reviews
8.3Cleanliness
8.6
Comfort
8.6
Location
8.6
Facilities
8.4
Staff
8.9
Value for money
8.1
Free WiFi
8.9
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End of dialog contentReviewed: 7 May 2024
Rahma
OmanExcellent location, friendly staff and good breakfast. Thanks to mr. Alam who took care of us during the breakfast .
Stayed in May 2024
Reviewed: 7 May 2024
Ayad
EgyptSwimming pool
Location
Stayed in March 2024
Reviewed: 6 May 2024
Dipti
IndiaFood- no veg option in dinner Room lots of small flies
The stay was good and staff was very helpful. Second day breakfast was very good. Staff Alam and Yasir was very helpful during dinner and breakfast.
Stayed in May 2024
Reviewed: 6 May 2024
Harris
United Arab EmiratesThe connecting doors to the other rooms need soundproofing. We had to hear the guests in our adjacent room.
Location. Staff. Amit in reception. Alam in Flavours.
Stayed in May 2024
Reviewed: 6 May 2024
Ann
United Arab EmiratesThe receptionist who checked us in had a cold shoulder, and though it was 11pm, we had to wait around 15 minutes. Also, the concierge has informed that no restaurants and pubs are closed and asked us to order in room dining. But later, we found out that there is a bar open for 24hrs within the resort and one closer to the hotel.
Service of Alam at the breakfast was pleasant. The bed is comfortable, and the room is spacious. Breakfast was good.
Stayed in May 2024
Reviewed: 5 May 2024
Aisha
United Arab EmiratesServices were too slow
Stayed in May 2024
Reviewed: 4 May 2024
Deborah
United Arab EmiratesThe big pool is too deep 😬
The room is organized, spacious and clean. The food is delicious.
Stayed in April 2024
Reviewed: 4 May 2024
Abdul
United Arab EmiratesThe shower should have curtains as water was splitting around
The breakfast buffet was perfect and many choices were in, I would also thank Jasurbek and Yasir both were very supportive and helpful
Stayed in April 2024
Reviewed: 2 May 2024
Carmelene
United Arab Emiratestiming was not good as it was raining thus my son wasn't able to use the pool
Great experience! very accommodating staff (Ramesh, Elvira, Amal, Prasad and Owase)
Stayed in May 2024
Reviewed: 2 May 2024
Jialiang
ChinaCar parking space seems not enough
room Space are big
Stayed in April 2024
Reviewed: 2 May 2024
Umairbm
United Arab Emiratesneed more discount offer
Room is good and comfortable but i find mosquito inside and outside the room .
Stayed in May 2024
Reviewed: 1 May 2024
Jeff
United KingdomGreat location - and good facilities A couple of restaurants and a poolside clubhouse for something more relaxed Good staff front of desk staff very helpful and concierge Harsha also very helpful
Stayed in April 2024
Reviewed: 29 April 2024
Swapnil
United Arab EmiratesDid not get an update on crib availability
Staff behavior, swimming facilities
Stayed in April 2024
Reviewed: 28 April 2024
Nour
United Arab EmiratesThe corridor to the rooms had a really bad smell, I guess due to the after rain! Furniture are really old. Price is over priced for what it is !
The bed and pillows were comfortable! The breakfast was really good ! Special note to Alam, who took care of our table during breakfast, very attentive and charming person! You would be lucky if he serves you too !
Stayed in April 2024
Reviewed: 28 April 2024
Saeed
United Arab EmiratesI don't like the garden view due the green net was provided around the cafe and the room space too small
We spend good time
Stayed in April 2024
Reviewed: 28 April 2024
Jeff
United KingdomConcierge (Harsha) was very attentive Front desk staff all very helpful
Stayed in April 2024
Reviewed: 28 April 2024
Julia
PolandIt is a very comforting resort with a big, comfortable swimming pool to do laps apart from a family pool for children to play. Especially food is recommendable, the buffet is really tasty, good variety and staff very friendly.
Stayed in April 2024
Reviewed: 28 April 2024
Fa00
United Arab EmiratesNo furniture for the balcony Swimming pools areas requires renovation and upgrade Breakfast very basic
Spacious Rooms
Stayed in April 2024
Reviewed: 27 April 2024
Patrick
United Arab EmiratesTowels provided late
None
Stayed in March 2024
Reviewed: 27 April 2024
Ishrat
United Arab EmiratesThe fact that we had to pay for the room upon check in. Also we were not alllowed to sign for consumption in the hotel and pay upon check out. There was no trust and rir seemed the hotel just wanted their money firsrt
Friendly staff
Stayed in April 2024
Reviewed: 27 April 2024
Abdullah
OmanThe price only was little higher
The hotel was Fantastic and CLEAN I liked the way the staff treated me. The reception Anish was nice and they were quick to respond to any questions.... Anish and Brasad was helping us
Stayed in April 2024
Reviewed: 26 April 2024
Elizabeth
RussiaOverpriced. Everything is old and needs to be replaced or fixed, they really need some infrastructure, furniture, renovation in general, condition leaves much to be desired.
The staff is absolutely amazing, everyone is so kind and polite and ready to help you with any issue. Quite good breakfast, parking, nice pools.
Stayed in April 2024
Reviewed: 26 April 2024
Emil
SwitzerlandAs we went to bed early because we wanted to see the beautiful region of Al Ain by daylight, we appreciated the soundproof room near a 2x5 lane highway. We remembered Sudan, if we asked the nice Sudanese Concierge about Arabic written details, which we needed desperately and prooved to be correct, even if Arabs wouldn't know properly the expressions. It's a perfect transit night stay on the way to Oman or vice-versa, or like us to stay a long time in Al Ain due to whatever reasons. L A
Stayed in April 2024
Reviewed: 25 April 2024
Rajkumar
GermanyBreak fast
Good
Stayed in April 2024
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