The shower is not closed and no breakfast provided with a booking so cost wise it is quite expensive

Well maintained and a treat for kids

Stayed in June 2024

Sofa was not clean There was a smell in bathroom

It was a New experience to stay nxt to giraffes

Stayed in June 2024

The prices are very high. I did not expect these prices.

I liked the change in setting; Everything is available in one place.

Stayed in June 2024

Restrooms needs maintenance

The pool zoo and the activities

Stayed in June 2024

No negatives

Lots and lots to do.

Stayed in June 2024

Breakfast needs to be added to the room rate

Spacious, good outing Spot for friends and family

Stayed in June 2024

No shaded parking space available also the parkings are limited, so you might not have a parking space near the hotel and need to walk a distance in hot weather to reach your room.

I like seeing the animals as I was walking to the room.

Stayed in May 2024

Nothing

The chalet was big and clean

Stayed in May 2024

Great swimming pool! Beds and Rooms very comfy excellent shower! Some stuff very kind and helpful..

Breakfast not enough choices and very expensiive Buffet would be wonderful... Animals sorrounded by more Green !!!

Stayed in May 2024

All amenities and room services were excellent. The room service was quick, and ordering was very convenient. The zoo was an exceptionally wonderful experience. My kids loved the stay.

Stayed in May 2024

Animals

Stayed in May 2024

Rooms and washrooms were clean but washrooms had mild smell. It wasn’t a big issue but still could be improved. Kids pool was nice and slide is just wow part for kids but back side of slide should be cleaned multipletimes in a day. It was little dirty.

It’s a hidden gem in Uae. It was our first visit in this resort. Staff was very supportive and friendly. Property is so good, we just had wonderful day. Zoo is much better than al ain zoo. We really want to visit again. Also they celebrated my son’s bday with cake and small gift. Room was so big and spacious and well equipped. Good for long stays. Amazing view from room, you can see giraffes from ur window like they are standing nearby you. Kids and adults loved it.

Stayed in May 2024

The instructions / manual can be provided

Room is neat and well maintained, Good areas for kids and near the pool guard was very protective

Stayed in May 2024

all was fine :-)

Room was clean and spacious. Pool was kid friendly. The property is family & kid friendly

Stayed in April 2024

The bathroom sink was clogged so the water would accumulate - had to brush my teeth in the shower! The windows need a bit of cleaning as we could barely see outside due to some fog/smokiness on them. There was no prayer mat provided and one of the drawers was broken. Pool should be open earlier (personal opinion) But otherwise we enjoyed it, this is just feedback for the staff to consider. No regrets staying here!

We came for our anniversary and the staff made sure everything was memorable! The vibes of the zoo, the layout of the park itself is very easy to navigate, and the variety of animals is amazing. The bedroom was very clean and comfortable, we always had fresh towels and water, and we loved the vibe of the jungle by staying near the animals! Overall a great experience with the exception of a few small things which I'll describe below.

Stayed in May 2024

The breakfast arrangement

The location

Stayed in April 2024

The only thing which was not so important is that in the shower the water flows outside in the bathroom floor from the shower even though it has protective glass

Loved the hotel which is also a zoo so you can visit and feed animals in your stay. The room was very spacious and clean they change towels everyday. The staff was very helpful and kind. It’s 10-15 min far from the airport and from the yas island by car.

Stayed in May 2024

It would be nice to include breakfast in the package.

The environment is a lovely place with many activities to engage the surrounding zoo animals. Plus, it's about a 20-minute drive to Abu Dhabi's major theme parks.

Stayed in April 2024

For the cost and experience there was nothing not to like. It was excellent and I would recommend it again and again.

The room was right next to the Giraffes and Gazelles. It was a little cold at night but super comfortable to sit out on the balcony area under blankets with our children watching nature and enjoying the view. The feeding of the animals is really amazing for children. A great and memorable experience. The staff couldn't be nicer and the price was fair.

Stayed in March 2024

car park too far

piscine, zoo,

Stayed in April 2024

We stayed for 3 nights with adult children and 2 grandchildren It was great being within the zoo with access at all times to see the animals . The grandchildren loved it especially feeding the giraffes

Stayed in March 2024

none

all

Stayed in April 2024

The smell of the sewer in the restroom lingered.

The resort was great for the kids and adults. So much to see and do. Great location.

Stayed in April 2024

The facilities need a renovation. The swimming pool's tiles are chipped. The changing room near the pool is terribl. Our room has a stinky bathroom that comes from the drainage. Once you removed the lid, the stinky odor comes out. We did not bother to report at all as we only stayed for a day.

We like the concept of having a place to stay in the zoo. However the facilities needs improvement. The staffs are helpful and nice.

Stayed in April 2024