LOCATION, AMENITIES, BREAKFAST, CLEANLINESS AND GREAT VALUE FOR YOUR MONEY.

Stayed in March 2024

All was good

Great breakfast selection

Stayed in March 2024

Everything :) the View, the food and people in the hotel were beautiful

Stayed in March 2024

Everything perfect

Stayed in March 2024

Service was top class . We had to call ambulance as one of our friends had fallen ill. Staff (Moustafa) were very quick and supportive . They also called on room phone to check on us after the incident and sent us a bowl of fruits. Excellent service . Thank you

Stayed in February 2024

N/A

Very clean and wonderful location

Stayed in March 2024

nothing

perfect location, fantastic view, lovely friendly staff especially Hassan in reception who made us feel very welcome.

Stayed in March 2024

Nil

Location. Mr. Mustafa at the front desk was very welcoming. Room amenities. Swimming pool Breakfast. The sea view from my room was picturesque

Stayed in March 2024

Slow lifts

Modern

Stayed in February 2024

There is no Toothbrush nor slippers despite the fact it is 5 star hotel

Within walking distance of the JBR Walk and restaurants. The staff are supportive

Stayed in February 2024

Well, first of all the delay of delivering the room was annoying. We had to wait like 3 hours to receive our room. If you plan to come to this hotel do not come before 2 pm otherwise you will wait for your room like many people in the lobby. Another thing which is also annoying is the long waiting in the elevators. We waited like 10 minutes or more just to get to the G floor we had to come with alot of people in the elevator in order to go down.

I like the location of the hotel because it's on the end of JBR street so the way in and out is easy. The bed is comfortable and the room is clean and the view was amazing. I would love to thank mr basal for his help regarding the delay of delivering the room he offers us a free dinner which is great.

Stayed in February 2024

Nothing

The staff - the new room - everything

Stayed in February 2024

The elevator was terrible, we often had to wait several minutes befor it came. The Room was seperated by a connecting door, wich made it quite lout because our neighbor didn‘t pay any attention

Good breakfast buffet with lots of choice, friendly staff, Hotel is well located close to restaurant and shopping opportunities. Tram Station at 5 minutes

Stayed in February 2024

Excellent location and brilliant sea view

Stayed in February 2024

N.A

Location, food, service and helpful staff

Stayed in February 2024

The need to make dinner reservations at the hotel restaurants, considering traveling with toddlers, the Japanese restaurant was not easygoing. Also, the portions at the Japanese restaurant were not very satisfying and they did not offer meals for my children because they were sleeping at dinner time though we had to wait more than one hour to return to a table. We did not appreciate their approach to a family with two toddlers. The kids club closes on Mondays.

The location was excellent, the food quality was very good, clean and spacious hotel. The beach is very accessible. Many shops and restaurants are a few steps away.

Stayed in February 2024

Non

Nice

Stayed in February 2024

I couldn’t think of anything that was negative. If I’m being super critical I would say the lifts can get pretty busy at times but it’s to be expected within the JBR area at all hotels.

The hotel was perfectly located within JBR. All the staff were helpful and the hotel room was just as advertised, plenty of space, clean and beautiful views. Zeeshan took care of our Room (2511) all week and was lovely and deserves recognition for his kindness and attention to detail!

Stayed in February 2024

Nothing

Wonderful staff, especially the Duty Manger Mr. MAJEED and the front desk Barsha The location is just perfect 👌 It's my third time in this lovely hotel

Stayed in February 2024

Mini frigobar should be available at the room. We needed to order every time we wanted something and it took quite some time to received it.

Excellent location, nice wheel view, general hotel cleanliness, cordial staffing.

Stayed in February 2024

Nothing

Best service best employees, big thanks to Atif the housekeeper, amazing hospitality from Mostafa the front office manager , all the team was amazing , giving service from the heart 🙏 Thank you and i would love to repeat the experience again.

Stayed in February 2024

There was an issue with our booking when checking in, which was eventually sorted out, but could have spoilt our stay.

The hotel was in a fantastic location right on the Walk, we had a lovely room upgrade due to ourGenius level, with a balcony and fabulous view over the sea Very clean and beautiful communal areas Exceptional buffet breakfast Attentive staff everywhere

Stayed in February 2024

My booking included breakfast but we were told it did not. Had to phone booking.com to get it resolved…the front desk staff were not very accommodating at trying to fix the problem despite me showing my booking confirmation. Thanks to Mohamed the Horizon restaurant manager who was very friendly and helped to get things resolved

Location was perfect, right next to the beach, restaurants and the tram station meaning no taxis required to get anywhere. Just get a daily travel card for unlimited travel to all the sights £4

Stayed in February 2024

Great location , so awesome staff members from whole place - waiters, front desk, housekeeping, wallet parking- everyone was so helpful, polite and fun.

Stayed in February 2024

house keeping is not professional team, their service was not constant through the stay

location, view and the front desk people were very welcoming and helpful

Stayed in February 2024