paying my extra bill

one of the greatest 5 star hotels in the world

Stayed in March 2024

Nothing to do with the hotel, but some of the guests are ruder than you can imagine - I have never heard anyone speak to staff the way they did. I was shocked at the sheer number of people who thought they could be so entitled and aggressive. Horrible. My heart goes out to what some staff had to put up with. Also remember that you can smoke in the eating area outside the lounge and so the cigar smokers had little regard for those of us trying to enjoy our food around them. Dubai has changed quite a lot - it seems to be a paradise for full-time Instagrammers who film themselves all day and all night - on the beach, in the pools, in the souk, in the malls - even in the loos! It's quite a challenge to fight through the endless posing :-)

We have stayed at the other hotels on Jumeirah beach but this was our first time in the Al Qasr. We chose a Club Room as being able to have breakfast, afternoon tea and sundowners in the lounge is a great experience. The staff in The Palace Lounge are truly superb. A delightful welcome from Cathy and we were looked after brilliantly all week by Pablo, Max, Anita, Anne to name but a few. They made restaurant recommendations and made sure we had reservations when necessary. The lounge is peaceful and tranquil - away from the more frenetic pace elsewhere. Breakfast is extensive - you can choose from an a la carte menu (eggs, pancakes etc - all cooked to order) and there is a plentiful buffet on top of that. The afternoon tea has delicious hot and cold savouries, beautiful pastries and sublime scones with cream and jam. However, leave enough room for the cocktails and canapés - they too are plentiful and delicious. The restaurants across the hotels are all amazing and the pools are fabulous as well as the fact that it is so close to the beach means that the sea is always accessible.

Stayed in March 2024

Spa should be much bigger

Location, breakfast, room style

Stayed in March 2024

The staff is fantastic! The beach is amazing and the food is amazing! You don't need more for the perfect vacation! We were on our honeymoon, and the beautiful surprise that greeted us in our room was amazing. Our room was kept clean by Shuman, who cleaned excellently. The hotel was as if we were in a beautiful village. The gondola and mini golf carts were amazing. The restaurants and the spa were fabulous, but above all I would highlight the extremely kind staff. We will be back soon.

Stayed in March 2024

Nothing. It was amazing

It is absolutely beautiful

Stayed in March 2024

Nothing

Excellent attention to Detail , great staff

Stayed in February 2024

Nothing!!!

Everything!!!

Stayed in February 2024

Beautiful Arabic and clean

Stayed in February 2024

Excellent staff, facilities & location Great range of different restaurants throut the site

Stayed in February 2024

All was perfect

Stayed in February 2024

Nothing

Everything

Stayed in January 2024

Exceptional service, our 3rd visit.

Stayed in February 2024

Our first room had two single beds put together with 2 duvets on top that didn’t fit the bed. Very unacceptable considering the cost of a stay here. We were offered an alternative room which was perfect but a lot of time wasted in these changes. The tv couldn’t stream our Netflix even though it advertises that it could.

Service, especially at the pool was so attentive and 5star treatment. The rooms are designed very well and spacious. E butler service very responsive and useful.

Stayed in February 2024

Nothing

Damith our house keeping guy was fantastic

Stayed in February 2024

Nothing, it is perfection

Al qasr is absolutely beautiful, from the reception area to the rooms it is stunningly decorated. The rooms are super clean, as are the pools and beaches. Every member of staff was friendly and welcoming in particular Miguel who is amazing at his job! My son loved the kids pool and we loved having so many beautiful restaurants onsite.

Stayed in January 2024

Nothing

Everything

Stayed in January 2024

Check out / lack of invoice and double the amount blocked on the credit card released after 1 month with countless conversation with the bank. Calling to customer service to Jumeirah is nightmare . One hour waiting passing through different operators .

Stayed in December 2023

The room wasn’t cleaned properly once I did check-in.

Everything except the cleaning.

Stayed in January 2024

None

Absolutely flawless hotel in terms of facilities and services

Stayed in January 2024

I celebrated my birthday there with my friends in a junior suite. With canals, gondolas, and peacocks, the hotel looks more like an Arab sand castle than typical Dubai architecture. The room (and the hotel itself) was superbly decorated for the holiday season, with plenty of water, fruit and even cake provided on my birthday. On the beach and by the pool there were free SPFs. Another nice touch is the free ice cream. Other than that, everything was as expected from a luxury hotel in Dubai.

Stayed in December 2023

Fabulous. Staying here 4th time ! just love it

Stayed in December 2023

Really nothing bad.

Everything was great. For us its the Best hôtel in Dubai. A special thanks to Zak B and Zak C for their hospitality. We will come back for sure next year

Stayed in December 2023

Beste Hotel in Dubai

Stayed in December 2023

Beautifully decorated for Christmas, nice food, great service, amazing beach, our cleaning lady Maria was surprising our son every day with her funny and cute animals that she created from towels

Stayed in December 2023

Absolutely beautiful hotel and resort. Great choice of very good restaurants. Very polite, friendly and helpful staff. Flawless cleanliness. Good gym. Amazing Christmas decorations. We will definately be back!

Stayed in December 2023