Perfect time

Stayed in November 2024

The attention to detail was incredible. The restaurant’s on site offered top notch food and service. The staff went above and beyond to make us feel cared for.

Stayed in October 2024

Everything was perfect!

Stayed in August 2024

Nothing

Room, spa, staff

Stayed in August 2024

Breakfast was excellent. We only stayed one night but used the spa pool which was lovely. The restaurant in the village was also very good

Stayed in June 2024

The only thing to note is that the hotel is not in downtown Andorra de Vella, so if you want to go into town, you have to drive 15 minutes or so. But that isn't necessarily a bad thing, as the view from our room was outstanding and the hotel was extremely quiet and peaceful.

I normally don't give 10s for reviews, but I really have to give this hotel one. Super-friendly staff. Great, spacious, quiet room. Excellent breakfast. Really nice gym. Great location with amazing views.

Stayed in July 2024

Excellent hotel! Amazing swimming pool and facilities

Stayed in June 2024

Just a little thing - for the standard of the hotel we would have expected covered parking, but it was secure and directly opposite the hotel.

The best hotel we have ever been to! The level of service is amazing and the staff are so lovely. A really big thank you to Ramiro who looked after us really well in the Glass Bar - you are a credit to the hotel and it was a pleasure to meet you! :) The rooms were lovely, really spacious, and so clean with great facilities. The spa was also a really nice addition to our stay and very relaxing. The gym is also great - immaculate and spacious, by far the best hotel gym we have been to. It was very quiet when we stayed (it's certainly set up for the winter ski season) so going in the summer months is great to really relax. The included breakfast was also lovely - a big choice in a buffet and options to pick from the menu - perfect.

Stayed in June 2024

Nothing!

Superb Hotel and Spa Facilities.

Stayed in June 2024

Beautyfull hotel, super service, highly recommend.👌

Stayed in June 2024

One of the best hotels I've ever been. Great people, great localization, great food.

Stayed in February 2024

The room service club sandwich.

Everything at the hotel was Amazing

Stayed in March 2024

Room service food could be improved for the level of hotel

Amazing all around

Stayed in March 2024

Great top noch place for skiing, hiking, shopping in La Vella. Amazing facility and staff. Fantastic spa, indoor swimming pool, sauna, massage and everything that goes with it. Great breakfast and dinner.

Stayed in March 2024

Everything, amazing place, wonderful staff, delicious breakfast, beautiful resort and a great spa, you feel welcome and pampered😊

Stayed in November 2023

Be careful making your reservations at the spa, because the lady i made the reservation with is not thruthfully!! Actually i feeled scammed by her! I made a reservation for me and my wife at the spa and massage, being on the phone with her and asking about the packages ( i was on the phone because i wanted to make sure i had the best one for my wife ) and talking with her she made a reservation for us with a package, when everything was done, they forgot to put the facial the last 15 minutes what we discussed and after they charged me with it, but also charged me 100€ a person extra!!!!!!!! After talking with the reception and her coming up to the reception ( the woman i talked with ) she thought it was reasonable that i paid a little less , but still 50€ a person more!!! I was disgusted by her service! I think she was russian or ukranian, anyways she is the manager of the spa , not the hotel! Sorry for the long message but I really think people should know this! Shamefull! The hotel and the staff from the hotel were really nice and really good service from the rest! Just the spa is a scam

Beautiful hotel and spa

Stayed in October 2023

Nothing about the hotel or spa - they’re perfect. Only comment is that dinner in Koy didn’t quite meet expectations or its price tag. The service was fabulous and the food was good, but not as good as expected.

Absolutely amazing. Possibly the best place I’ve ever stayed. Fantastic staff, beautiful room with lovely little touches, and a fabulous, spacious spa. Everything - from the cleanliness to the attention to detail - was truly outstanding. Oh and the breakfast needs a whole rating system of its own - 20 out of 10 :) Thankyou to everyone who made our stay wonderful. We’ll be back

Stayed in November 2023

Refused in ghe wellness becsuse my second daughter was 12 years and 10 months instead of 13 years. She was disapointed

Room, breakfast. Service, location

Stayed in August 2023

The property is stunning in every way from layout to interior design.

Stayed in October 2023

Nothing

Fantastic hotel with everything you need and more for breakfast Spa was amazing Location breathtaking Couldn’t fault it at all! Will definitely be back

Stayed in September 2023

That we had to leave

Just superb

Stayed in September 2023

We love everything, the room, breakfast, views, the spa, everything is amazing

Stayed in August 2023

Primarily the staff namely Victor and Reuben and Sabine. Have to mention Sophia in Koy restaurant indeed all the staff there Maria’s pastry skill are exceptional.

Stayed in August 2023

Everything ! Wonderful hotel, great food and super friendly personal. Loved every minute! Cesar and Alejandro made our stay unforgettable. Thank you !

Stayed in August 2023