C/ de la Roda # 2, AD500 Andorra la Vella, Andorra
#55 of 78 hotels in Andorra la Vella
Guests' ChoiceBased on 201 hotel reviews
8.0Cleanliness
8.6
Comfort
8.4
Location
9.2
Facilities
8.0
Staff
8.7
Value for money
7.7
Free WiFi
7.8
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End of dialog contentReviewed: 28 April 2024
Preeti
IndiaIt was old
Location
Stayed in April 2024
Reviewed: 1 April 2024
German
SwitzerlandBreakfast (eggs, bacon, sausage) everything was cold. They forgot to power in the heaters. I had to tell them two times. I could not really enjoy breakfast
Nice bedroom!
Stayed in March 2024
Reviewed: 22 February 2024
Denisa
RomaniaHowever, the hotel is old, with no hot water on the second day, a poor view, and mold in the fridge. The spa closed earlier than advertised. Attempts to contact the manager went unanswered. The AC is noisy, making sleep difficult, and windows don't close properly. Cleaners occasionally forgot to provide all the towels. Additionally, one lift out of two in the left wing was out of order, and on the third day, the other one was temporarily out of order as well.
The hotel's location near the bus stop and shops is convenient. The breakfast offered good variety, and the restaurant staff were friendly. The sizable sauna was a plus.
Stayed in February 2024
Reviewed: 21 February 2024
Gabriel
Israelspa water are cold, sent mail to the hotel they didn't back to me...never be there again, water was cold during 4 days very horrible
nothing
Stayed in February 2024
Reviewed: 2 January 2024
Richard
FranceVery high price for low return Rooms miss several plugs One elevator was broken leading to 5-7 minutes waiting time until been able to get into an elevator during breakfast time Overpriced meals Heating system was set too high on central hub, leading to a very hot room, ended up turning off the heating system Overpriced parking with limited availability Rooms look too old, should really look into a refurbishment for the price they charge.
Staff very nice
Stayed in January 2024
Reviewed: 1 January 2024
Jana
GermanyOk
Stayed in December 2023
Reviewed: 10 November 2023
Rebeca
SpainNice place close to the town center
Stayed in October 2023
Reviewed: 12 October 2023
Richard
BelgiumI booked a double room but was given a single. the room was booked for the reason of having a car park that was free but when i arrived the carpark was not free
The breakfast was good. And the staff were very pleasant and helpful
Stayed in October 2023
Reviewed: 10 October 2023
William
United KingdomRoom tidy, Spa A+, Food, Cleanliness, Friendly.
Excellent hotel, very close to main shopping area, spa area is fantastic, only had breakfast here but the choices were amazing, will definitely come back.
Stayed in October 2023
Reviewed: 8 October 2023
Joana
PortugalThe breakfast is a typical continental breakfast.. it could use a little bit more of local products and homemade cooking, the cereal choices weren't varied and the fruit was all canned (the already cut pieces). The room is nice, spacious but severely outdated, with no electrical outlets near the bedside tables (there were total 2 outlets, one near the entry to the bathroom and the other underneath the desk... It wasn't at all practical to have your phone charging near you). The bathroom was okay, tho a little on the small side and the head of the shower was kinda falling off. There's a lot of space for improvement. Price wise if you count the location, the fact it has a pool and a gym (that I didn't use so I can't critique) and a good (not amazing) breakfast, it sounds correct. I was just expecting more of the bedroom.
The location is top and the staff is nice.
Stayed in October 2023
Reviewed: 8 October 2023
Newton
United KingdomDifficult to find hotel and entrance
Superb facilities and great location
Stayed in September 2023
Reviewed: 28 September 2023
Chandra
SpainThere's nothing disliked
We did like
Stayed in September 2023
Reviewed: 20 September 2023
Liam
United KingdomExcellent hotel and a superb Booking . Com price. Right in the shopping centre of Andorra with large, well equipped quiet rooms. Breakfast a great buffet added bonus.
Stayed in September 2023
Reviewed: 12 September 2023
Silvia
Switzerland-
Excellent experience for a safe and calm stay!
Stayed in August 2023
Reviewed: 31 August 2023
Lynch
SpainOlder hotel that badly needs refurbishment. Add 26 Euro to park your car. No power outlets near the beds. Waited an hour for a double bed and still got 2 singles. Hotel restaurant closed in the evening.
Location
Stayed in August 2023
Reviewed: 12 August 2023
Nicholas
United KingdomThere is no parking. its a lie. And the staff are aggressively rude. The room was yellow. I mean all of it was yellow. God it was awful. None of the soi disant amenities were open. a hell hole. the Prestigi group needs checking in by the mercure franchise. very sad.
pinball machine
Stayed in August 2023
Reviewed: 31 July 2023
Nadjirou
FranceThe way we have been welcomed by the manager is unacceptable. Mean and not polite. He almost kicked us out of the hotel for not having the IDs of the kids while it wasn’t mandatory no mentioned on Booking. The furnitures and the decoration are a bit old. It feel like in a hotel from the 80s.
Wellness area with a spa and a gym.
Stayed in July 2023
Reviewed: 15 June 2023
Mark
United Kingdomnothing
just perfectly located the spa is spot on
Stayed in June 2023
Reviewed: 17 May 2023
Rui
PortugalNot welcome attitude of the staff of Mercure Andorra at arrival. Bad attitude and behaviour, replying with bad attitude to any type of simple normal question, and just focused on payment. Very bad experience at arrival and during staying. Probably it's cultural, or that's the character of the people, but I will not return to Mercure Hotel, for sure.
Very bad attitude and behavior at the reception desk staff of Mercure Andorra, at arrival. Not welcoming at all. Simply increadible. Never experienced before in any hotel. Specially at arrival the staff of the hotel at the reception desk was not welcoming, as well as after, in different occasions. I don't know if it's cultural, but the bad experience at hotel Mercure Andorra made me decide to don't return to such hotel, and even don't return to Andorra.
Stayed in March 2023
Reviewed: 2 May 2023
Heitman
United StatesThe remote for the bedroom TV would also turn on the other one in the sitting room
Stayed in May 2023
Reviewed: 30 April 2023
Quin
Georgiabreakfast was my fav part😂
Stayed in April 2023
Reviewed: 18 April 2023
Emmalee
United KingdomToilet a little close to the wall, not very good if your claustrophobic. But great, over all stay! 😘
Lovely hotel, perfect location for having a dog, easy walking, perfect parking for hotel, and just off street parking, location is not straight into the busy street! A few minutes to the main duty free shopping. Best breakfast in the hole of Andorra. After many visits to Andorra this is the perfect place for us! 😊
Stayed in April 2023
Reviewed: 27 March 2023
Justin
United Kingdomnothing
room
Stayed in March 2023
Reviewed: 31 December 2022
Tian
ChinaTHE WIFI DOES NOT WORK AT ALL. Only 2 sockets in the room, one is under the table and the other is next to the toilet. The breakfast was expensive (15 euros). The staffs speak little English, and no matter what you say they just answer you with the same words as robots. When I wanted to go to the spa but need to check out hours later, I tried to figure out if I could have a check out delay, but none of them understood what I was asking and just kept repeating the location of the spa and telling me to change my clothes. I just gave up and left in the end.
Stayed in December 2022
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