Prat De La Creu 88, AD500 Andorra la Vella, Andorra
#32 of 77 hotels in Andorra la Vella
Guests' ChoiceBased on 120 hotel reviews
8.5Cleanliness
9.0
Comfort
9.1
Location
8.7
Facilities
8.7
Staff
9.1
Value for money
8.3
Free WiFi
9.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 18 June 2024
Gregory
AustraliaEverything was amazing .
Loved everything ! From check in where we were warmly welcomed by the General Manager and Estafania and offered refreshments . We gratefully accepted the sparkling wine . Upon arrival in our rooms , we had a bottle of sparkling wine , fruit and chocolates awaiting us . Lovely gesture . Rooms big , clean and super king beds very comfortable . Hotel fabulous proximity to the beautiful town of Andorra 🇦🇩. Best value for money so far , having travelled for 6 weeks .
Stayed in June 2024
Reviewed: 18 June 2024
Michelle
United StatesWe loved everything.
Great place to stay; we loved everything.
Stayed in June 2024
Reviewed: 16 June 2024
Наташа
RussiaMold at the window.
The room was HUUUUGE! I liked the provided soap and shampoo. Usually this small things are not great at the hotels, but here they were really high quality. Also we got a bottle of champagne as a gift and some fruits, that was a nice surprise.
Stayed in April 2024
Reviewed: 5 June 2024
Blair
United StatesThey spray too much perfume in room I had to open the window so I wouldn’t get a headache
Kind staff, family friendly, close to bus station and modern
Stayed in June 2024
Reviewed: 3 June 2024
Tasneem
GermanyWe had a very enjoyable stay at the Suites Plaza Hotel. The staff were very kind and welcoming. The hotel went out of its way to welcome us - providing us with a free suite upgrade, complimentary champagne and goodbye gifts. The room was very comfortable and the location of the hotel was great as well. We highly recommend.
Stayed in June 2024
Reviewed: 2 May 2024
Manuela
United KingdomStaff a little bit cold.
Spacious room and amazing breakfast and dinner buffet.
Stayed in April 2024
Reviewed: 29 April 2024
Mayra
United StatesService in Cafeteria
Loved the rooms
Stayed in April 2024
Reviewed: 23 February 2024
My
SpainStay in this place everytime i visit Andorra and its never let me down. Staff, facilities everything is very very good
Stayed in December 2023
Reviewed: 18 January 2024
Winnie
DenmarkNothing. All was perfect
Very quit hotel, large rooms, very comfy beds and overall luxery feelings
Stayed in January 2024
Reviewed: 3 January 2024
Maria
United KingdomLovely hotel, friendly and kind staff, great rooms.
Stayed in December 2023
Reviewed: 27 November 2023
Sebastian
United KingdomThis may be an unfair review because the one time we did have breakfast, there was no buffet out as im assuming there weren't enough people to warrant it. From our experience though, the breakfast was very expensive for the food available. Especially the fact as my partner is a vegan and the vegan options were very limited...other than that no other issues with the stay, it was great and obviously the breakfast is an added extra so it's not like it affected the stay.
Staff were awesome and the cleanliness of the spa, pool, hotel room etc. was top notch. The large smart TV was a bonus, we were able to sign into netflix etc. The value for money is amazing and the location is one of the best available. We were treated with many freebies also. Highly recommended.
Stayed in November 2023
Reviewed: 17 November 2023
Kevin
United KingdomThis hotel ticked the box in all areas for my three day visit so I have no complaints at all and would happily stop here again. We requested a quite room and it was ideal for a good nights sleep.
A really good hotel providing excellent facilities and an ideal location for any visit to La Vella. Good secure parking supported by very good staff to look after all your needs. Superb free Wi-Fi which is a huge bonus whilst in Andorra.
Stayed in November 2023
Reviewed: 30 October 2023
Diane
United StatesNothing
Hotel and its entirety was wonderful. The rooms were spacious and comfortable. But most importantly we had driven from Barcelona, and having parking was absolutely paramount. This became even more evident to me when I saw the city of Andorra. The staff was more than accommodating and having a restaurant in the hotel was perfect because once we arrived, we were exhausted.
Stayed in October 2023
Reviewed: 27 October 2023
Ernest
SpainNice staff and very professional, they provide me with all the indications I needed.
Stayed in September 2023
Reviewed: 14 October 2023
Line
SpainGreat location just underneath the old part of the town. Good breakfast selection, that was even served directly at our table in the restaurant one morning due to few guests (was there outside of the usually busy peak winter and summer seasons.) All staff we interacted with were very service minded and friendly. Nice detail with fresh fruits and a bottle of cava in the room upon arrival + a complimentary bag with bottled water and a pack of chewing gum received at check-out. Very comfortable beds. Rooms are in good condition. Very good value for the money. We enjoyed our stay so much we extended it an extra night. Will absolutely return when I get the chance.
Stayed in September 2023
Reviewed: 5 October 2023
Maleek
FranceIt was great overall. Parking was an issue as there was no space and we had to park in a rather far public car park.
Spacious rooms and central location
Stayed in October 2023
Reviewed: 29 September 2023
Elin
Canadahousekeeping could have been improved (glass were not changed, toilets not cleaned)
Pet friendly and good location
Stayed in September 2023
Reviewed: 26 September 2023
Samantha
AustraliaFor the price I think breakfast could be included
The staff were amazing, the room was amazing. The massage was fabulous
Stayed in September 2023
Reviewed: 22 August 2023
Alina
United StatesNothing
Overall was an exceptional and amazing experience!!!! We had a great time there. Staff were amazing and always tried to help us out in the best way possible. Rooms were big, very comfortable and lots of closets,super clean and a complimentary champagne and chocolate and fruits was a cherry on the top! I'm so grateful I got this hotel. Was a 10 min walk to city center. Hotel food was great too. We mostly ate there as I liked their better than outside restaurants!!! Very accommodating! Thank you for your warm hospitality. Will definitely stay again.
Stayed in July 2023
Reviewed: 14 August 2023
Toby
United KingdomThere was one older guy who came across quite rude to me as I didn’t speak Spanish and he couldn’t speak English but I could read his body language of which made me feel that I was not welcome into the restaurant
Lovely feel and also really good facilities
Stayed in August 2023
Reviewed: 25 July 2023
Roxana
United Statesall was fine during our stay. AC was not working
Staff was very friendly. Hotel's location was great.
Stayed in June 2023
Reviewed: 1 July 2023
Nattasuda
ThailandThe Location is good for whom do not want to take taxi. I just a few minutes from Bus station. You can reach supermarket in few minutes walk and also reach shopping street by the elevation from the building near the hotel.
Stayed in May 2023
Reviewed: 21 June 2023
Josef
SwitzerlandWe stayed a total of 3 nights. Room was not cleaned up from 1st nigth to 2nd night, although we stayed outside the room during whole day and placed respective sign "clean-up room) on door. Same happened again after 2nd night. I addressed the issue at reception in early afternoon, receptionist noted room nbr and confirmed action would be taken. After 3 hours still not cleaned and we reminded reception once more and went out. After our return in the eve, still uncleaned. Finally no cleaning during our entire 3-days stay. This is reason for low rating under "cleanliness" and overall rating of 7 (otherwise it would have been 8).
Hotel located in the heart of Andorra la Vella with easy access to old town. Our room was on 5th floor, facing back (meaning not facing the street "Prat De La Creu"). The room was very quiet. Reception staff friendly, offering some refreshments during check-in.
Stayed in June 2023
Reviewed: 5 June 2023
Siate
New ZealandNothing to dislike.
Everything was perfect. Tidy and clean, family room were bloody fantastic, close to the center(walking distance), and very family friendly.
Stayed in June 2023
Benidorm, Spain
Horgau, Germany
Fliess, Austria
Campo Grande, Brazil
Saint-Laurent-de-Mure, France
Fátima, Portugal
Seminyak, Indonesia
Poiana Brasov, Romania
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content