Located in just under 1 hectare of ground with lawns and a garden, Cleveland Motel is 1.6 km from Rotorua City Centre. It offers BBQ facilities, free WiFi and free parking on site. The thermally-heated guest rooms have ironing equipment and a 42-inch flat-screen TV with all Freeview channels. Each comes with an outdoor patio area with tables and chairs. A kitchenette with a fridge and a microwave is fitted in all rooms. A coin-operated self-service laundry is available. The staff at the tour desk can assist with making touring arrangements around the Rotorua area. Continental breakfast is available upon request. The Cleveland is 500 metres from Lake Rotorua, and 13 km from the Rotorua Regional Airport. It is a 29-minute drive from Wai-O-Tapu Thermal Wonderland, a 12-minute drive from Whakarewarewa Thermal Village, and 5-minute drive from the Polynesian Spa Thermal Hot Pools.

Couples particularly like the location — they rated it 8.5 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top location: Highly rated by recent guests (8.7)

Want a great night's sleep? This property was highly rated for its very comfy beds.

Breakfast info

Continental

Free private parking available on-site


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 single bed
and
1 large double bed
Bedroom 1:
1 single bed
and
1 large double bed
Bedroom 2:
1 single bed
and
1 large double bed
2 single beds
and
1 large double bed
Bedroom 1:
1 large double bed
Bedroom 2:
1 large double bed
Bedroom 3:
1 bunk bed
3 single beds
and
1 large double bed
Bedroom 1:
1 single bed
and
1 large double bed
Bedroom 2:
1 single bed
and
1 large double bed
Living room:
2 sofa beds
Bedroom 1:
1 double bed
Bedroom 2:
2 single beds
1 single bed
and
1 large double bed
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Property practices

This property has told us they implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
9.0
Facilities
8.3
Cleanliness
8.4
Comfort
8.5
Value for money
8.0
Location
8.7
Free WiFi
8.7
Select topics to read reviews:

See what guests loved the most:

  • Samantha
    New Zealand New Zealand
    I liked the pool facilities which was great rooms were very good clean tidy warm etc
  • Hannah
    Australia Australia
    The pool is fantastic, not overcrowded! It's has very tidy rooms, well laid out. Great kitchen for cooking meals. Had all the utensils you need. Great location, not far to get to places. Has a lock up shed for bikes which is good! Will stay here...
  • Shirley
    New Zealand New Zealand
    The location was fantastic as both the lake and the park are within walking distance. The little takeaways across the road is fabulous. The hot pool is also a winner. The room is comfortable and those radiator heaters are great at both warming the...

Property surroundings

Facilities of Cleveland Thermal Motel
Great facilities! Review score, 8.3

Most popular facilities
  • Outdoor swimming pool
  • Free parking
  • Free WiFi
  • Family rooms
  • Non-smoking rooms
  • Laundry
Bathroom
  • Toilet paper
  • Towels
  • Private bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower
Bedroom
  • Linen
  • Extra long beds (> 2 metres)
Outdoors
  • Picnic area
  • Outdoor furniture
  • Sun terrace
  • BBQ facilities
  • Patio
  • Garden
Kitchen
  • Shared kitchen
  • Dining table
  • Toaster
  • Kitchenware
  • Electric kettle
  • Microwave
  • Refrigerator
Activities
  • Cycling
    Off-site
  • Hiking
    Additional chargeOff-site
  • Children's playground
  • Golf course (within 3 km)
    Additional charge
Living Area
  • Dining area
  • Seating Area
Media & Technology
  • Flat-screen TV
  • TV
Food & Drink
  • Breakfast in the room
Internet
WiFi is available in the rooms and is free of charge.
Parking
Free private parking is possible on site (reservation is not needed).
    Reception services
    • Invoice provided
    • Private check-in/check-out
    • Luggage storage
    • Tour desk
    • Express check-in/check-out
    Entertainment and family services
    • Baby safety gates
    • Kids' outdoor play equipment
    Cleaning services
    • Trouser press
      Additional charge
    • Ironing service
      Additional charge
    • Dry cleaning
      Additional charge
    • Laundry
      Additional charge
    Safety & security
    • Smoke alarms
    • Key access
    General
    • Air conditioning
    • Heating
    • Packed lunches
    • Carpeted
    • Family rooms
    • Non-smoking rooms
    Outdoor swimming pool
    Free!
    • All ages welcome
    Wellness
    • Hot tub/Jacuzzi
    Languages spoken
    • English
    • Hindi
    • Indonesian
    • Malay

    House rules

    Cleveland Thermal Motel takes special requests - add in the next step!

    Check-in

    From 14:00 to 20:00

    Guests are required to show a photo identification and credit card upon check-in

    Check-out

    From 09:00 to 10:00

     

    Cancellation/
    prepayment

    Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

    Curfew

    Entry to the property will be closed between the hours of 22:00 and 06:00

    Refundable damage deposit

    A damage deposit of NZD 300 is required on arrival. That's about GBP 143. This will be collected as a cash payment. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full via bank transfer, subject to an inspection of the property.

    Children and beds

    Child policies

    Children of any age are welcome.

    Children 3 years and above will be charged as adults at this property.

    To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

    Cot and extra bed policies

    0 - 2 years
    Cot upon request
    NZD 15 per child, per night

    Prices for cots are not included in the total price, and will have to be paid for separately during your stay.

    The number of cots allowed is dependent on the option you choose. Please check your selected option for more information.

    There are no extra beds available at this property.

    All cots are subject to availability.

    Age restriction

    The minimum age for check-in is 18

    Pets

    Pets are not allowed.

    Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

    Mastercard Visa Eftpos American Express Cash Cleveland Thermal Motel accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

    The fine print
    Need-to-know information for guests at this property

    Please note that there is a 2% charge when you pay with a Visa or Mastercard credit card.

    There is a 4% charge when you pay with any other credit card.

    No Noise between 9.30pm-8.30am

    No Parties

    Visitors must register at Reception and leave by 9pm.

    Visitors are not allowed to use our facilities

    Un-registered guests will be charged at $75 each per night

    Bicycles are not to be brought into your room; free storage available, ask at Reception

    All apartments are serviced daily except on Sundays and public holidays.

    Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

    Please inform Cleveland Thermal Motel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

    Guests under the age of 18 can only check in with a parent or official guardian.

    It is not possible to stay at this property for Coronavirus (COVID-19) quarantine purposes.

    A damage deposit of NZD 300 is required on arrival. This will be collected as a cash payment. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full via bank transfer, subject to an inspection of the property.

    FAQs about Cleveland Thermal Motel

    • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

    • Check-in at Cleveland Thermal Motel is from 14:00, and check-out is until 10:00.

    • The prices at Cleveland Thermal Motel may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

    • Guests staying at Cleveland Thermal Motel can enjoy a highly-rated breakfast during their stay (guest review score: 7.5).

      Breakfast option(s) include:

      • Continental

    • Yes, there is a hot tub. You can find out more about this and the other facilities at Cleveland Thermal Motel on this page.

    • Cleveland Thermal Motel is 0.8 miles from the centre of Rotorua. All distances are measured in straight lines. Actual travel distances may vary.

    • Room options at Cleveland Thermal Motel include:

      • Apartment
      • Family

    • Yes, Cleveland Thermal Motel is popular with guests booking family stays.

    • Cleveland Thermal Motel offers the following activities / services (charges may apply):

      • Hot tub/Jacuzzi
      • Cycling
      • Hiking
      • Children's playground
      • Golf course (within 3 km)
      • Swimming Pool