Located 1 km from the City Park and 6 km from Nairobi central, Cloud Hotel & Suites offers an outdoor pool, rooftop restaurant and 24-hour front desk. Free WiFi and parking is available. The elegant and African-inspired rooms and suites will provide you with a flat-screen TV, air conditioning, a work desk and iPod docking station. The more spacious suites also offer a seating area with sofa. The private bathrooms are fitted with a hairdryer and free toiletries. Breakfast is served at the roof top restaurant by the pool, overlooking the city. Other facilities offered include a games room, a nightclub, a casino, a tour desk, and meeting facilities. Located within a shopping mall, guests also have easy access to banks, foreign exchange bureaus and supermarkets. The Karura Forest is a 10-minute drive from Cloud Hotel & Suites and Jomo Kenyatta International Airport can be reached within 30 minutes by car. The property provides airport shuttle services upon request.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Private parking at the hotel

Loyal customers

There are more repeat guests here than most other properties.


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 large double bed
or
2 single beds
1 large double bed
1 large double bed
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Guest reviews

Categories:

Staff
8.0
Facilities
7.3
Cleanliness
7.7
Comfort
7.6
Value for money
7.5
Location
7.6
Free WiFi
8.4
Select topics to read reviews:

Property questions and answers
Browse questions from guests for anything extra you want to know about the property
The property usually replies within a few days

  • How much is swimming for non residence?

    For adults is Ksh 700 and Kids Ksh 500
    Answered on 7 March 2020
  • Can someone come over for swimming only

    Yes. However at the moment the swimming pool is under renovation
    Answered on 30 December 2020
  • Massage parlour available?

    YES
    Answered on 23 December 2019
  • Hi, I’m planning my visit from 28/2/23 for 15 days. Do arrange airport pick up and drop off? And are all room ensuite? Please let me know. Thanks

    Hello. Yes we do arrange for airport transfers at usd 30per car one way. We have standard rooms, two executive rooms and a master suite.
    Answered on 20 December 2022
  • do all rooms have a Jacuzzi?

    Our rooms do not have jacuzzis.
    Answered on 5 December 2020
  • Is the heated pool available currently? I want to make a booking for august. Do you have room packages for a birthday celebration , 2guests only?

    Jambo, yes the indoor heated pool is currently opened. We do have birthday packages. Please reach to us directly for more details.
    Answered on 18 July 2022
  • Still looking?

Hotel surroundings

Restaurants
1 restaurant on site

  • Restaurant
    • Cuisine
      African • American • Indian • Asian • Grill/BBQ
    • Ambiance
      Family friendly • Modern • Romantic
    • Dietary options
      Halal • Vegetarian • Vegan • Gluten-free • Dairy-free

Facilities of Cloud Hotel & Suites

Most popular facilities
  • Indoor swimming pool
  • Airport shuttle
  • Free WiFi
  • Fitness centre
  • Family rooms
  • Private parking
  • Spa and wellness centre
  • Tea/coffee maker in all rooms
  • Bar
Bathroom
  • Toilet paper
  • Towels
  • Bath or shower
  • Slippers
  • Private bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower
Bedroom
  • Linen
  • Wardrobe or closet
  • Alarm clock
Outdoors
  • Outdoor furniture
  • Sun terrace
  • BBQ facilities
    Additional charge
Kitchen
  • Tumble dryer
  • Electric kettle
  • Refrigerator
Room Amenities
  • Socket near the bed
  • Clothes rack
Activities
  • Happy hour
    Additional charge
  • Movie nights
    Additional chargeOff-site
  • Temporary art galleries
    Additional chargeOff-site
  • Nightclub/DJ
    Additional charge
  • Casino
  • Golf course (within 3 km)
    Additional charge
Living Area
  • Sofa
  • Seating Area
  • Desk
Media & Technology
  • iPod dock
  • Flat-screen TV
  • Cable channels
  • Satellite channels
  • Radio
  • Telephone
  • TV
Food & Drink
  • Coffee house on site
  • Wine/champagne
    Additional charge
  • Kid-friendly buffet
  • Kid meals
    Additional charge
  • Special diet menus (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
  • Minibar
  • Tea/Coffee maker
Internet
WiFi is available in all areas and is free of charge.
Parking
Private parking is possible on site (reservation is not needed) and costs US$9 per day.
    Transport
    • Public transport tickets
      Additional charge
    Reception services
    • Invoice provided
    • Lockers
    • Private check-in/check-out
    • Concierge service
    • ATM/cash machine on site
    • Luggage storage
    • Tour desk
    • Currency exchange
    • Express check-in/check-out
    • 24-hour front desk
    Entertainment and family services
    • Baby safety gates
    • Kids' outdoor play equipment
    Cleaning services
    • Daily housekeeping
      Additional charge
    • Trouser press
      Additional charge
    • Ironing service
      Additional charge
    • Dry cleaning
      Additional charge
    • Laundry
      Additional charge
    Business facilities
    • Fax/photocopying
      Additional charge
    • Business centre
    • Meeting/banquet facilities
      Additional charge
    Safety & security
    • Fire extinguishers
    • CCTV outside property
    • CCTV in common areas
    • Security alarm
    • Key card access
    • Key access
    • 24-hour security
    • Safety deposit box
    General
    • Shuttle service
      Additional charge
    • Minimarket on site
    • Shared lounge/TV area
    • Designated smoking area
    • Air conditioning
    • Wake-up service
    • Tile/marble floor
    • Heating
    • Soundproofing
    • Car hire
    • Packed lunches
    • Soundproof rooms
    • Lift
    • Family rooms
    • Barber/beauty shop
    • Facilities for disabled guests
    • Pants press
    • Airport shuttle
      Additional charge
    • Non-smoking rooms
    • Iron
    • Wake up service/Alarm clock
    • Room service
    Accessibility
    • Emergency cord in bathroom
    • Toilet with grab rails
    • Wheelchair accessible
    • Entire unit wheelchair accessible
    • Upper floors accessible by elevator
    • Entire unit located on ground floor
    Indoor swimming pool
    Free!
    • Open all year
    • All ages welcome
    • Heated pool
    • Pool/beach towels
    • Pool cover
    Wellness
    • Fitness/spa locker rooms
    • Personal trainer
    • Fitness classes
    • Yoga classes
    • Fitness
    • Spa/wellness packages
    • Spa lounge/relaxation area
    • Steam room
    • Spa facilities
    • Body treatments
    • Hair styling
    • Hair cut
    • Beauty Services
    • Hot tub/Jacuzzi
    • Spa and wellness centre
      Additional charge
    • Fitness centre
    • Sauna
    Languages spoken
    • English

    House rules
    Cloud Hotel & Suites takes special requests - add in the next step!

    Check-in
    From 14:00
    Guests are required to show a photo identification and credit card upon check-in
    You'll need to let the property know in advance what time you'll arrive.
    Check-out
    From 08:00 to 11:00
    Cancellation/ prepayment
    Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
    Children and beds

    Child policies

    Children of any age are welcome.

    Children 6 years and above will be charged as adults at this property.

    To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

    Cot and extra bed policies

    0 - 3 years
    Extra bed upon request
    US$30 per child, per night
    Cot upon request
    Free
    4+ years
    Extra bed upon request
    US$30 per person, per night

    Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.

    The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.

    All cots and extra beds are subject to availability.

    Age restriction
    The minimum age for check-in is 18
    Pets
    Pets are not allowed.
    Accepted payment methods
    American ExpressVisaMastercardUnionPay credit cardCashCash

    The fine print
    Need-to-know information for guests at this property

    Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

    Please inform Cloud Hotel & Suites in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

    In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

    Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).

    In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property can only accept bookings from essential workers/permitted travellers, during dates where such guidelines exist. Reasonable evidence must be provided on arrival. If it isn't provided, your booking will be cancelled on arrival.

    Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

    In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.

    Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures.

    Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size.

    Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

    FAQs about Cloud Hotel & Suites

    • Cloud Hotel & Suites offers the following activities / services (charges may apply):

      • Spa and wellness centre
      • Fitness centre
      • Hot tub/Jacuzzi
      • Sauna
      • Casino
      • Golf course (within 3 km)
      • Personal trainer
      • Yoga classes
      • Movie nights
      • Swimming Pool
      • Fitness/spa locker rooms
      • Fitness classes
      • Temporary art galleries
      • Beauty Services
      • Happy hour
      • Hair cut
      • Hair styling
      • Body treatments
      • Spa facilities
      • Steam room
      • Spa lounge/relaxation area
      • Spa/wellness packages
      • Fitness
      • Nightclub/DJ

    • Room options at Cloud Hotel & Suites include:

      • Twin/Double
      • Suite

    • The prices at Cloud Hotel & Suites may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

    • Cloud Hotel & Suites is 2.4 miles from the centre of Nairobi. All distances are measured in straight lines. Actual travel distances may vary.

    • Cloud Hotel & Suites has 1 restaurant:

      • Restaurant

    • Yes, there is a hot tub. You can find out more about this and the other facilities at Cloud Hotel & Suites on this page.

    • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

    • Check-in at Cloud Hotel & Suites is from 14:00, and check-out is until 11:00.