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  5. Reviews of New Haven Inn

Reviews of New Haven Inn This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

100 Pond Lily Avenue, New Haven, CT 06515, United States of America

Review Score

Based on 149 hotel reviews

3.3

Score breakdown

  • Cleanliness

    4.2

  • Comfort

    4.3

  • Location

    4.9

  • Facilities

    4.0

  • Staff

    5.5

  • Value for money

    4.4

  • Free WiFi

    3.3

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 27, 2024

    2.0
    Terrible, don't go here. Pay the $20 extra to go literally anywhere else.
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 1 night

    The maintenance guy is a drunk. He butted in to my conversation with a 40oz in his hand. The carpet is dirty. The bed comfortable had cigarette burns in it. The towels are thin and useless. The door to the room was broken and could open with part way without the key. Terrible, don't go here.

    The bed was ok. Front desk guy is nice.

    Stayed in April 2024

  • Reviewed: December 5, 2023

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Random people knocking on room door looking for people.

    Staff was respectful, area was quite.

    Stayed in December 2023

  • Reviewed: October 21, 2023

    2.0
    Very Poor
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    The bed is not comfortable at all.

    Stayed in September 2023

  • Reviewed: September 14, 2023

    4.0
    It's very very bad, you charged me for a night that I didn't stay.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    No home service

    I like the home

    Stayed in September 2023

  • Reviewed: September 10, 2023

    4.0
    It’s was ok
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    It’s was ok

    Stayed in September 2023

  • Reviewed: August 21, 2023

    2.0
    It definitely did not feel like a hotel more of a shelter a homeless shelter. Not pleasant experience at all not sure i
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 4 nights
    • Submitted from a mobile device

    Location, online the apps and their website were misleading the reason I picked this hotel was there was gonna be free breakfast. Did they have free breakfast nope!!! Dirty, holes in the walls, stains on couch, floor, even the beds, curtain half hanging, door to bathroom and room you had to pull real hard but most of the time we had to yell or help to open the door!! We stayed 4 nights no maid, we had to ask for toilet paper everyday, and to redo our key card. Which was annoying. Huge rips in the couch and the lights by the bed kept flickering on very creepy.

    Absolutely nothing about this hotel that I liked. Other then some staff were nice.

    Stayed in August 2023

  • Reviewed: August 20, 2023

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 2 nights
    • Submitted from a mobile device

    When I Googled about this hotel, it showed that there will be breakfast in the morning but there wasn't any breakfast, the hotel is very dirty, and doors are broken etc. Overall, I did not have a great experience about this place.

    N/A

    Stayed in August 2023

  • Reviewed: August 1, 2023

    2.0
    It was not what I expected very poor accommodations
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Everything

    Nothing

    Stayed in July 2023

  • Reviewed: July 14, 2023

    3.0
    Poor
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The toilet clogged then it was in a very bad area I didn't feel safe leaving things in my car and a man came up to me trying to sell a bag of Doritos and a Slim Jim

    No breakfast

    Stayed in July 2023

  • Reviewed: December 25, 2022

    3.0
    Not as advertised
    • Solo traveler
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    They don't have all the amenities the site says they do. The WiFi is spotty. The location is skeevy.

    The staff was friendly and very helpful.

    Stayed in December 2022

  • Reviewed: December 2, 2022

    2.0
    No, just no.
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 1 night

    There was a hole about the size of a tennis ball above the lock in the door that was stuffed with tissue paper. There was no way to control the temperature in the room. Only one of the lamps in the room worked. The drapes did not close fully and the right-hand side drape was ripped in half. The tub did not drain, the tub faucet ran while the shower was on, shower head ran cooler than the tub faucet so standing in 3 inches of scalding water while taking a lukewarm shower. Noisy with people yelling and screaming in the parking lot outside. Have a sense of humor if you stay here, you'll need it.

    Free parking, desk staff was friendly

    Stayed in December 2022

  • Reviewed: July 18, 2022

    2.0
    Very DISAPPOINTED
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    You could see right from the reception area what you should expect. The was room and the bathroom were not cleaned. Towels provided had stains on them.

    Nothing really

    Stayed in July 2022

  • Reviewed: May 22, 2022

    2.0
    don’t recommend
    • Leisure trip
    • Group
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    absolutely dirty and we had to ask to change the room as after entering assigned room you could tell that there was no cleaning in between the guests.

    Stayed in May 2022

  • Reviewed: May 3, 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Good

    Good

    Stayed in May 2024

  • Reviewed: April 29, 2024

    1.0
    We only went to sleep.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    It wasn’t clean. The bed didn’t have a blanket when we arrived and we had to go ask for one. The front desk person did not want to give us anything. When we tried to come check in we had to wait for someone to come unlock the front door but they gave so much attitude about us coming in. They didn’t have any towels in the room. I booked a king bed and was given a full size.

    How cheap it was.

    Stayed in April 2024

  • Reviewed: April 29, 2024

    1.0
    Very Poor
    • Business trip
    • Travelers with friends
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    No towels, no toilet paper, it’s more of a monthly/weekly stay place.

    Nothing

    Stayed in April 2024

  • Reviewed: April 29, 2024

    1.0
    Terrible
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    My door didn't lock the window in the bathroom was broken and boarded up toliet didn't flush the water spewed out there was no phone in the room there was one pillow no towels the ac / heat didn't work there was syringes outside

    Staff was nice

    Stayed in April 2024

  • Reviewed: April 27, 2024

    1.0
    Very Poor
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    ABSOLUTELY EVERYTHING. It was overall disappointing and the rooms were DISGUSTING and so was the service. Lol

    ABSOLUTELY NOTHING. The room looked like it hasn't been actually cleaned in at least a week. It's like they only came in and remade the bed. Also, there was one small stained towel and no toilet paper.

    Stayed in April 2024

  • Reviewed: April 27, 2024

    1.0
    I have been to many horel/motels over the years. This place was by far the worst. Very dirty and uninhabitable. We
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Dirty property and terrible rooms.

    Absolutely nothing to like about the motel.

    Stayed in April 2024

  • Reviewed: April 3, 2024

    1.0
    Dirty and high drug activity
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    Book somewhere else it’s full of crackheads, drug dealers, and prostitutes. Rooms are not clean they don’t even offer room service everything about the place is ghetto and should be shut down it’s already half burned down. The health dept should be called

    Nothing

    Stayed in April 2024

  • Reviewed: January 3, 2024

    1.0
    Slept in car felt safer
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    EVERYTHING

    We slept in our car the place was dirty we laid in the bed and got itchy even scared to shower

    Stayed in December 2023

  • Reviewed: November 23, 2023

    1.0
    It wasn’t good I left within 10 minutes of me going to the room.
    • Business trip
    • Solo traveler
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    For starters the bathroom wasn’t even clean. The toilet area was stained up and the bath/shower area wasn’t clean. There was no cover on blanket to the bed to sleep with.

    I didn’t like anything about the property.

    Stayed in November 2023

  • Reviewed: November 15, 2023

    1.0
    Awful
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    It wasn’t clean and there was no tv and you can see through the Torn curtains

    Nothing at all

    Stayed in September 2023

  • Reviewed: November 13, 2023

    1.0
    Very Poor
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Bed was not the king I reserved. Room was not ready. Bathroom had no light. Room had no towels. No lights in room. Remote control for television sometimes worked.

    Stayed in November 2023

  • Reviewed: October 25, 2023

    1.0
    Not worth it find somewhere else
    • Leisure trip
    • Travelers with friends
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Part of it was abandoned with boarded up walls, we couldn’t even find the rooms that they didn’t even have for us I booked a room with two beds they did not have that so I had to get two separate rooms. it was honestly a very scary environment that I did not end up staying at. Honestly surprised they are still open

    Nothing it was disgusting and honestly scary we didn’t even end up staying there the night 

    Stayed in October 2023

Showing 1 - 25

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