136 West 42nd Street, New York, NY 10036, United States of America
#311 of 417 hotels in New York
Guests' ChoiceBased on 1491 hotel reviews
7.6Cleanliness
8.1
Comfort
8.2
Location
9.3
Facilities
7.7
Staff
8.2
Value for money
7.3
Free Wifi
8.4
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: June 10, 2023
Khanh
United States of Americathe heat didn’t work in our room so it was a bit cold
microwave was nice
Stayed in May 2023
Reviewed: June 8, 2023
Brandi
United States of AmericaNothing really.
Everything was good. The promo for $10 worth snacks per day was excellent and water upon arrival were great touches. The lines were a bit long but the staff was pleasant. Location was outstanding for my agenda to see several Broadway shows. Only issue I had was the lighting in my room. It felt a bit dark and the light by my desk either didn’t work or I couldn’t figure it out. I couldn’t find a switch and it didn’t come on with the master switch. Otherwise the accommodations were nice, loved corner room and balcony. Also the bathroom vanity lighting was exceptional.
Stayed in June 2023
Reviewed: June 7, 2023
Roy
United KingdomRoom was on the small side
The location was great, half block from the southern end of times Sq. Same distance from subway, theatres and restaurants. We have stayed at this hotel before.
Stayed in May 2023
Reviewed: June 5, 2023
Shea
United States of AmericaVery small room
Location
Stayed in June 2023
Reviewed: June 4, 2023
Ron
United States of Americaconvenient location
Stayed in April 2023
Reviewed: June 3, 2023
Tamisha
BermudaSo many taxes the king room was really small
Stayed in June 2023
Reviewed: May 31, 2023
Carmen
United States of Americavery small lobby area . You enter a hallway take the elevator and then is this very small lobby with a a counter for check in / out . Counter personnel not too happy. Small restaurant, but nice . Room didn’t have a place to put your luggage. Didn’t have a closet but a wall unit with doors and hangers inside . Room is small , but for NYC that’s the rule .
Room has been renovated and was very clean ! New and spacious bathroom . Shower was brand new and very big ! Clean and comfy king size bed . Keurig coffee machine with coffee replaced daily . Lots of towels who were changed daily. Nice lighting inside room . Air conditioner good and preset to go down to 66 F . Starbucks coffee available on lobby for guests N ice Street view! I’ll stay again !
Stayed in May 2023
Reviewed: May 30, 2023
Jessica
United States of Americanot a bad thing, but they only do daily room cleaning upon request.
the property is clean and in a great location. room is small of course but it’s New York so that is to be expected. overall would absolutely stay again.
Stayed in May 2023
Reviewed: May 24, 2023
Joy
IndiaCheckin look a long time. They could not locate my reservation that was made through booking.com. We had to wait for 20-25 mins before we checked in. The breakfast buffet spread is very limited.
Excellent location. Nice and clean room. Decent breakfast available at a reasonable price. The beds were large and very comfortable. Quality of sleep was good.
Stayed in May 2023
Reviewed: May 22, 2023
John
United States of AmericaHad to wait awhile after turning hot water on to get hot water .
Room was great. Good place to sleep . Workers did a great job.
Stayed in May 2023
Reviewed: May 20, 2023
Melissa
United KingdomNa
location
Stayed in May 2023
Reviewed: May 17, 2023
Melissa
United States of AmericaRoom was very small. Took more than 5 minutes to get warm/hot water.
Location
Stayed in May 2023
Reviewed: May 15, 2023
Janae
United States of AmericaThe room was small and the lighting in the room could've been better. When checking in, the front desk did not inform me that there would be a $100 hold (I just noticed that the price I was promised when booking was different than what I was quoted at check in/out)
The view in the room was nice! The location is perfect for tourists and the bed was comfortable. The security was nice and helpful and check-in was fast.
Stayed in May 2023
Reviewed: May 14, 2023
Edward
United KingdomRoom was a little small and the breakfast was poor, very little choice. Restaurant was under staffed
Very good central location with subway trains just a very short walk away. Staff were very helpful, especially the security team who helped us with directions and the easiest way to travel and buy tickets. Room was clean and not too stuffy.
Stayed in May 2023
Reviewed: May 13, 2023
Doris
United States of AmericaStaff was accommodating and very friendly. The rooms and hotel was very clean and the location was superb.
Stayed in May 2023
Reviewed: May 12, 2023
Englert
United States of AmericaMy reservation was messed up. Booking.com used my middle name as my last name and so they couldn't find my room and I was frantic thinking I didn't have a reservation.
A woman at the hotel helped find my reservation and was super nice and quick. My bed was comfy.
Stayed in April 2023
Reviewed: May 12, 2023
Tariq
BahrainThe rooms were too small and not sound-proof.
The location was excellent.
Stayed in May 2023
Reviewed: May 9, 2023
Momodou
United States of AmericaRude security guard in the lobby on Friday evening
Stayed in May 2023
Reviewed: May 7, 2023
Thomas
United States of AmericaThe parking garage was a little difficult to locate .
The location was perfect, walking distance to Time Square and Broadway.
Stayed in March 2023
Reviewed: May 7, 2023
Sharmine
United Arab EmiratesThe super late check in.. I know its international standards but there should be a consideration for guests who repeatedly stay in the same property.
The hotel is located in the middle of Time Square. It is very convenient to go in and out of the hotel.
Stayed in May 2023
Reviewed: May 5, 2023
Shari
CanadaThe $10 food voucher every day was a bit expensive to use (this is not per person) if it went over the amount you get charged the difference which 2 items like water and chips or fruit was more than $10 a day. So go to Whole Foods down the street for water and snacks.
Comfortable beds, couldn't hear the street noise at all which was great since it was so close to Times Square. Location was excellent walking distance to most things nearby. Lots of restaurants and transportation was excellent location. The staff was excellent, and housekeeping was very good.
Stayed in April 2023
Reviewed: May 5, 2023
Christine
Australiano entry lobby
great location
Stayed in May 2023
Reviewed: May 4, 2023
Melai
PhilippinesDirty carpets Small and dirty lobby couches HIDDEN CHARGES - $25 daily MANDATORY charge Staff don't answer the phones. I wanted to do laundry, I was told to go to CVS for detergent soap. How inconvenient.
Location was SPOT ON! Clean bathroom and sheets.
Stayed in May 2023
Reviewed: May 3, 2023
Jenny
IrelandOur check in was a disaster! There was only one woman working on the desk. There was a massive que of people trying to check in which people were having issues! After a very long day of travelling we were very frustrated by this and weren’t even offered a bottle of water and was told it was $7 for one! We went to a local store and bought the same water for more then half the price! On our way home we were leaving the hotel and there was a security guard on the door who asked us to leave him a review when we had entered earlier he did not even acknowledge us!
Myself and my partner are just home from this hotel! There was a lovely security guard on the door a young lad who was so helpful after a long day of travelling and the weather being so poor we just wanted to get food delivered. We had awful issues trying to do this and this security guard went above and beyond for us to help get food for us! We were so grateful for him. There was also a fabulous woman in reception called Michelle who really brightened our day. She was so helpful and gave us recommendations for places to eat and was overall a fabulous woman. Washer and dryer also available which was a bonus for us as we had awful weather while there so were able to dry our clothes.
Stayed in May 2023
Reviewed: May 3, 2023
Sonaima
Curaçaothe staff
close to everything
Stayed in May 2023
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