Avenida de la Hispanidad, 2-4, Barajas, 28042 Madrid, Spain
#263 of 444 hotels in Madrid
Guests' ChoiceBased on 978 hotel reviews
8.3Cleanliness
8.8
Comfort
8.9
Location
8.4
Facilities
8.5
Staff
8.9
Value for money
7.9
Free Wifi
10.0
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: June 11, 2024
Bernadette
AustraliaLocation suited our needs. Clean modern hotel
Stayed in May 2024
Reviewed: June 6, 2024
Sarah
United States of AmericaThe bed was very hard and the pillows were very soft
The staff, airport shuttle, breakfast
Stayed in June 2024
Reviewed: June 2, 2024
Miguel
SpainNo bathroom amenities, and restricted pool and sauna opening times. Maybe because they need a person to man them? Lifts were erratic and broke down. Price is a little high for what one gets in return.
Kind Staff, and nice rooms though there are no bathroom amenities (toothpaste, etc). Lifts can be an issue, some broke down during the stay. Nice gym though pool and sauna hours are restricted, so I didn't get to use these facilities for most of the stay. Breakfast was good though packed full of people, a little cluttered. Generally a nice stay.
Stayed in June 2024
Reviewed: June 2, 2024
Hernan
United KingdomThe swimming pool opening hours, shouldn’t be restricted. We didn’t get to swim at all :/
Cleanliness
Stayed in May 2024
Reviewed: May 31, 2024
Richard
AustraliaGood facilities, easy shuttle service to T4 and really good staff
Stayed in May 2024
Reviewed: May 27, 2024
Fatima
MexicoThey have a fee for room service of 7 euros which seems a little excessive but I guess it's not bad if you order a big meal; for us we just wanted an appetizer so it was a little steep but ok.
The service was great, the bed was really comfortable and the room really clean. The shuttle bus to and from the airport is punctual and easy to find, also great that it's free!
Stayed in May 2024
Reviewed: May 22, 2024
Dax
United States of Americaroom smelled last day — drain trap was messed up
breakfast was awesome
Stayed in April 2024
Reviewed: May 18, 2024
Abdulla
United Arab EmiratesThe late of the deposit
Stayed in May 2024
Reviewed: May 12, 2024
Enrico
AustraliaThere was a slight issue of the airport transfer. What was explicitly written on their signage vs what was advertised online as part of their actual policies state are contradictory. Sign at the hotel says airport transfer every 30 mins but online policy says it has to be upon request first. And apparently, what is online is what they’re following. Neither the upon check in nor checkout were we told about this airport transfer policy online that they’re following. Worst of all a single reception lady didn’t even apologise to us when she was saying this new information to us. We didn’t feel any sympathy from her. Good thing everything was awesome and everyone else was accommodating. Hoping that lone lady is just the exception amongst the excellent staff that we’ve encountered.
Stayed in May 2024
Reviewed: May 6, 2024
Terhi
FinlandThe balconies are build so that birds get caught in the balcony and wont be able to fly away. It was quite stressfull to see trangled bird in the opposite balcony.
Staff was friendly and shuttle worked well every half an hour. Room was clean and bed was good. Excellent location near airport!
Stayed in May 2024
Reviewed: May 5, 2024
Adriana
UruguayThe decoration
Stayed in March 2024
Reviewed: May 5, 2024
Manuj
IndiaThere was a smell in the room & moreover we had a long wait at the airport for the shuttle
Stayed in May 2024
Reviewed: May 2, 2024
Ciaran
United KingdomThere was an airport shuttle bus, was not given any option to avail of getting lifted at airport
Rooms were nice
Stayed in April 2024
Reviewed: April 30, 2024
Sylvia
NigeriaClean rooms, free airport shuttle.
Stayed in April 2024
Reviewed: April 24, 2024
Ornuma
Thailand-Noisy from the outside, we could hear the cars ran pass through the window very clearly. Already checked that the windows are closed. -Inside the kettle is not clean at all. Looked like it has not been cleaning for a long time. -The food at the hotel is too expensive.
-The hotel is very near to the airport and free shuttle bus from the hotel to the airport is very good. -The hotel room is nice and clean, very nice shower, comfy bed and blanket.
Stayed in April 2024
Reviewed: April 20, 2024
Brian
United States of AmericaThe room was comfortable and our dinner in the hotel was delicious. We also appreciated the convenient free shuttle service to the airport.
Stayed in April 2024
Reviewed: April 9, 2024
Dever
CanadaOur room was in the conference centre part- very stark and the halls and walls look as if they need work.
The lobby was lovely. The bar and restaurant great! The room was perfect - comfortable bed and great bathroom. Really liked the Crabtree & Evelyn products.
Stayed in April 2024
Reviewed: April 6, 2024
David
United States of AmericaMy A/C was having issues and they never quite fixed it.
Nice staff, nice rooms, close to the airport so very convenient.
Stayed in April 2024
Reviewed: April 4, 2024
Rebecca
SpainTrapped in the middle of nowhere, the bar and food prices are astronomical. No WiFi in the rooms. Soulless and expensive option for a free shuttle ride. Sorry Hilton, try a little tenderness.....
Easy option for a night near the airport if you're happy being located in an industrial estate.
Stayed in April 2024
Reviewed: April 4, 2024
Judith
United KingdomBar snacks expensive, and mediocre quality, especially compared with the general standard of food available during our stay in Spain.
Free shuttle made the hotel very convenient for the airport, and the rooms are spacious and comfortable. Easy enough walk to the local metro to get into the city centre.
Stayed in April 2024
Reviewed: March 28, 2024
Judith
United KingdomLarge buffet breakfast only option. A simple coffee and snack facility would be nice, but this is available at the airport itself.
Large, comfortable room, quiet, with all the facilities needed. Excellent free shuttle to and from the airport
Stayed in March 2024
Reviewed: March 27, 2024
Christopher
United States of AmericaLate-night front desk clerk wrongly stated that Booking.com price would not be honored. This was clarified in the morning, but I was concerned/angry about it overnight. Suggest better training.
Bar food was great.
Stayed in March 2024
Reviewed: March 26, 2024
Louise
AustraliaNo character. Expensive option for an overnight stay before a flight out. Restaurant prices were extremely high. Still quite a long way from the airport with an expensive taxi ride to get there. Try to take the shuttle bus.
Clean clinical and comfortable. Airport shuttle was good.
Stayed in March 2024
Reviewed: March 25, 2024
Timothy
SpainNothing
Unfortunately we arrived after midnight after our flight was cancelled and we had to travel from Almería Airport by bus. By then the restaurant was closed and we were only able to have a drink from the bar before it too closed. Breakfast was good before we took the shuttle back to the airport.
Stayed in February 2024
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