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Reviews of Hilton Madrid Airport This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Avenida de la Hispanidad, 2-4, Barajas, 28042 Madrid, Spain

#262 of 439 hotels in Madrid

Guests' Choice

Review Score

Based on 969 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.9

  • Location

    8.4

  • Facilities

    8.5

  • Staff

    8.9

  • Value for money

    7.9

  • Free Wifi

    10.0

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: June 2, 2024

    8.0
    Nice in general. Small improvements could make it far better.
    • Leisure trip
    • Family with young children
    • Superior Twin Room
    • Stayed 1 night

    No bathroom amenities, and restricted pool and sauna opening times. Maybe because they need a person to man them? Lifts were erratic and broke down. Price is a little high for what one gets in return.

    Kind Staff, and nice rooms though there are no bathroom amenities (toothpaste, etc). Lifts can be an issue, some broke down during the stay. Nice gym though pool and sauna hours are restricted, so I didn't get to use these facilities for most of the stay. Breakfast was good though packed full of people, a little cluttered. Generally a nice stay.

    Stayed in June 2024

  • Reviewed: June 2, 2024

    9.0
    Close to the airport, nice sleek rooms.
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The swimming pool opening hours, shouldn’t be restricted. We didn’t get to swim at all :/

    Cleanliness

    Stayed in May 2024

  • Reviewed: May 31, 2024

    8.0
    Good airport hotel
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Good facilities, easy shuttle service to T4 and really good staff

    Stayed in May 2024

  • Reviewed: May 27, 2024

    9.0
    Good option for layovers in Madrid!
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    They have a fee for room service of 7 euros which seems a little excessive but I guess it's not bad if you order a big meal; for us we just wanted an appetizer so it was a little steep but ok.

    The service was great, the bed was really comfortable and the room really clean. The shuttle bus to and from the airport is punctual and easy to find, also great that it's free!

    Stayed in May 2024

  • Reviewed: May 22, 2024

    8.0
    Met my needs - Breakfast and Staff were great
    • Leisure trip
    • Solo traveler
    • Deluxe King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    room smelled last day — drain trap was messed up

    breakfast was awesome

    Stayed in April 2024

  • Reviewed: May 18, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 2 nights

    The late of the deposit

    Stayed in May 2024

  • Reviewed: May 12, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    There was a slight issue of the airport transfer. What was explicitly written on their signage vs what was advertised online as part of their actual policies state are contradictory. Sign at the hotel says airport transfer every 30 mins but online policy says it has to be upon request first. And apparently, what is online is what they’re following. Neither the upon check in nor checkout were we told about this airport transfer policy online that they’re following. Worst of all a single reception lady didn’t even apologise to us when she was saying this new information to us. We didn’t feel any sympathy from her. Good thing everything was awesome and everyone else was accommodating. Hoping that lone lady is just the exception amongst the excellent staff that we’ve encountered.

    Stayed in May 2024

  • Reviewed: May 6, 2024

    8.0
    Very good. Shuttle service was excellent. Hope they have some solutions for the balcony problem.
    • Business trip
    • Family with young children
    • King Room
    • Stayed 1 night

    The balconies are build so that birds get caught in the balcony and wont be able to fly away. It was quite stressfull to see trangled bird in the opposite balcony.

    Staff was friendly and shuttle worked well every half an hour. Room was clean and bed was good. Excellent location near airport!

    Stayed in May 2024

  • Reviewed: May 5, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The decoration

    Stayed in March 2024

  • Reviewed: May 5, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    There was a smell in the room & moreover we had a long wait at the airport for the shuttle

    Stayed in May 2024

  • Reviewed: May 2, 2024

    8.0
    Fine
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 1 night

    There was an airport shuttle bus, was not given any option to avail of getting lifted at airport

    Rooms were nice

    Stayed in April 2024

  • Reviewed: April 30, 2024

    9.0
    If you want to stay close to the airport, this would be a nice choice.
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Clean rooms, free airport shuttle.

    Stayed in April 2024

  • Reviewed: April 24, 2024

    8.0
    Good for a night stay and very close to the airport
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 1 night

    -Noisy from the outside, we could hear the cars ran pass through the window very clearly. Already checked that the windows are closed. -Inside the kettle is not clean at all. Looked like it has not been cleaning for a long time. -The food at the hotel is too expensive.

    -The hotel is very near to the airport and free shuttle bus from the hotel to the airport is very good. -The hotel room is nice and clean, very nice shower, comfy bed and blanket.

    Stayed in April 2024

  • Reviewed: April 20, 2024

    9.0
    Great place to stay near the airport
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    The room was comfortable and our dinner in the hotel was delicious. We also appreciated the convenient free shuttle service to the airport.

    Stayed in April 2024

  • Reviewed: April 9, 2024

    9.0
    Comfortable and great staff. The check in was efficient and friendly. The bar staff very good and the restaurant was g
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Our room was in the conference centre part- very stark and the halls and walls look as if they need work.

    The lobby was lovely. The bar and restaurant great! The room was perfect - comfortable bed and great bathroom. Really liked the Crabtree & Evelyn products.

    Stayed in April 2024

  • Reviewed: April 6, 2024

    9.0
    Nice convenient hotel right next to the airport.
    • Business trip
    • Solo traveler
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    My A/C was having issues and they never quite fixed it.

    Nice staff, nice rooms, close to the airport so very convenient.

    Stayed in April 2024

  • Reviewed: April 4, 2024

    7.0
    Expensive luxury in no man's land.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Trapped in the middle of nowhere, the bar and food prices are astronomical. No WiFi in the rooms. Soulless and expensive option for a free shuttle ride. Sorry Hilton, try a little tenderness.....

    Easy option for a night near the airport if you're happy being located in an industrial estate.

    Stayed in April 2024

  • Reviewed: April 4, 2024

    9.0
    Convenient, comfortable hotel for an overnight stay close to the airport.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Bar snacks expensive, and mediocre quality, especially compared with the general standard of food available during our stay in Spain.

    Free shuttle made the hotel very convenient for the airport, and the rooms are spacious and comfortable. Easy enough walk to the local metro to get into the city centre.

    Stayed in April 2024

  • Reviewed: March 28, 2024

    8.0
    Convenient and comfortable place to stay within easy reach of the airport
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Large buffet breakfast only option. A simple coffee and snack facility would be nice, but this is available at the airport itself.

    Large, comfortable room, quiet, with all the facilities needed. Excellent free shuttle to and from the airport

    Stayed in March 2024

  • Reviewed: March 27, 2024

    8.0
    Nice hotel and bar with great food. Front desk staff needs better training.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    Late-night front desk clerk wrongly stated that Booking.com price would not be honored. This was clarified in the morning, but I was concerned/angry about it overnight. Suggest better training.

    Bar food was great.

    Stayed in March 2024

  • Reviewed: March 26, 2024

    8.0
    Expensive overnight stay before our flight out.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    No character. Expensive option for an overnight stay before a flight out. Restaurant prices were extremely high. Still quite a long way from the airport with an expensive taxi ride to get there. Try to take the shuttle bus.

    Clean clinical and comfortable. Airport shuttle was good.

    Stayed in March 2024

  • Reviewed: March 25, 2024

    7.0
    A frustratingly and unintentionally short stay.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Unfortunately we arrived after midnight after our flight was cancelled and we had to travel from Almería Airport by bus. By then the restaurant was closed and we were only able to have a drink from the bar before it too closed. Breakfast was good before we took the shuttle back to the airport.

    Stayed in February 2024

  • Reviewed: March 12, 2024

    8.0
    Excellent as a place to spend a night in transit
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Somewhat isolated/far away from restaurants, public transport.

    Peaceful interior, large room, excellent breakfast.

    Stayed in February 2024

  • Reviewed: March 4, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The bathroom design is not user friendly, glass wash basin looks funny and hard to place anything on it. Glass sliding doors of my room is broken, so we can’t close the door. The shower room is 1 meter square which is too tiny for shower. And the careless housekeeper mistakenly put 2 bottles of shower gel instead of 1 shower gel 1 shampoo in the shower room…then I found 2 bottles of shampoo hanging on the wall of the bath tub…and there’s a hand ban left on the faucet from previous guest…

    5 mins drive to the airport, hotel has a free shuttle every 30 mins from 5am. The room size is good. The lounge and lift looks modern and fine. There is a big shopping mall with many restaurants opposite the high way. You can walk 20 mins there.

    Stayed in March 2024

Showing 1 - 25

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