5257 Ferry Street, L2G 1R6 Niagara Falls, Canada
#10 of 79 hotels in Niagara Falls
Guests' ChoiceBased on 1082 hotel reviews
8.1Cleanliness
8.6
Comfort
8.6
Location
8.8
Facilities
8.3
Staff
8.7
Value for money
8.1
Free Wifi
8.2
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: February 15, 2023
Kayla
CanadaBed not as comfy as I'd hope. Sheets were a little scratchy
Safe, clean room. Decent breakfast
Stayed in February 2023
Reviewed: February 15, 2023
Olesia
Canada-
Room looks fresh and new! Everything is clean. Breakfast included in the rate and has many items. Staff is friendly, helpful and trying to find the best solutions for you. Location is great!
Stayed in February 2023
Reviewed: February 13, 2023
Lee
Canadaalthough the temp of the room was turned down, the heater came on several times and the temp increased … AC/heater unit was loud and rattles making it difficult to fall asleep
newly renovated, simple design but very comfortable and clean
Stayed in February 2023
Reviewed: January 29, 2023
Gillian
New Zealandbreakfast was average
Stayed in January 2023
Reviewed: January 18, 2023
Melody
CanadaMy spouse and I had an amazing time. There were two negatives: 1) the heater in the room was loud. 2) some of the hot items from breakfast was cold. We can look past this cause the staff was welcoming and rooms were quite comfortable. Location was good and parking was safe.
Stayed in January 2023
Reviewed: January 16, 2023
Marilord
CanadaThe food and overall stay was excellent. We enjoyed our view from our room.
Stayed in January 2023
Reviewed: January 10, 2023
Melissa
CanadaFound a chunk of chewed gum stuck to the countertop of the coffee station. Pretty gross and made me question how many surfaces of the room were actually cleaned.
Updated, close to Clifton Hill, nice little pool, breakfast included,
Stayed in January 2023
Reviewed: January 10, 2023
Aurelia
CanadaLighting and breakfast and parking fee
Very clean, staff was great. I didn't expect to pay for parking, breakfast was included but was very poor and a bif disappointment - felt it was pre cooked and warmed up. Also lighting in the washroom is not adequate when putting on makeup. Otherwise the room and mattress was great and very clean.
Stayed in January 2023
Reviewed: January 7, 2023
Ahmed
CanadaPrice
Room was comfortable and breakfast is good
Stayed in January 2023
Reviewed: January 5, 2023
Jenniffer
Canadaloud AC
cleanliness and amazing breakfast
Stayed in January 2023
Reviewed: January 3, 2023
Rashmini
Canadaodd smell to the room, location wasn’t ideal and parking was on the other side of the hotel. required a bit of back and forth
breakfast was great, rooms were clean, easy check in and check out process, free Tesla charging station which was great for us as we were preparing to pay for supercharging
Stayed in January 2023
Reviewed: January 3, 2023
Ma
CanadaWater in the pool is too cold.
The location is superb. Breakfast choices is not great but still ok. Room looks newly renovated has microwave, fridge.
Stayed in January 2023
Reviewed: January 1, 2023
Mohammad
Canadabreakfast -swim pool
clean- location- parking
Stayed in December 2022
Reviewed: December 31, 2022
Fournier
CanadaThe location, clean, and safe.
Stayed in December 2022
Reviewed: December 31, 2022
Irina
GermanyUnfortunately a very difficult to receive the invoice even provide the whole information of company and paid company account still don't receive the invoice with the following information.If you read the review be careful to adk them to give you the invoice on hand because they don't send by email if they send not include the info that was provided.
Location
Stayed in December 2022
Reviewed: December 31, 2022
Jeffery
CanadaRoom needed a second garbage receptacle and there was no bin for recycling. The mini fridge would freeze our softdrinks and food. The heating system would run the air conditioning and immediately after that cycle, the unit would blow hot air. It was constantly back and forth between the two, so the temperature in the room was never consistent, you were either too hot, or too cold. The beds were great, but the pillows were too firm, causing me to wake up with a stiff neck. The inconsistent HVAC could have contributed to stiff aching neck as well. The lighting could be improved on. No table and chairs in the room to play cards on or eat on. A small two seater table would have sufficed. Overall, room facilities needed improvements, but we still enjoyed our stay.
I have stayed at this hotel many times over a 20 year period, as vacations. The hotel has had seveal ownerships. Love the location with restaurants and Clifton Hill snd Falls within walking distance. Liked the updated rooms and cleanliness of the building. Good staff, personable and knowledgeable.
Stayed in December 2022
Reviewed: December 29, 2022
Jaswant
CanadaThe breakfast is problematic. They are always running out of or running low on supplies. Think they need to re organize the whole area and make it more efficient.
Looks like recently renovated. Clean. Everything was good.
Stayed in December 2022
Reviewed: December 28, 2022
Vikram
CanadaLess breakfast options or must wait for a long time in a line full of hungry people due to delayed refill of the buffet by staff. Some staffs are sluggish
Location, ambiance
Stayed in December 2022
Reviewed: December 27, 2022
Michell
CanadaWe are happy with our stay. Terrence and concierge team are all very well accommodating. The breakfast is good.
Stayed in December 2022
Reviewed: December 13, 2022
Hemindar
CanadaThin walls, could hear neighbours.....
Centrally located, easy check-in, reasonably priced parking, excellent breakfast. Newly constructed, very clean.
Stayed in December 2022
Reviewed: December 11, 2022
Barrie
Canadasize of rooms and location without shuttle
cost
Stayed in December 2022
Reviewed: December 5, 2022
Beata
PolandBreakfast was ok however it was really surprising for us how the hotel is not taking care of environment using all that plastic stuff. Horrible amount of rubbish!
Well located hotel with simple design. Parking available. Nice staff.
Stayed in November 2022
Reviewed: November 22, 2022
L
CanadaReno’s were nice, gym was perfect for us. nice breakfast selection
Stayed in October 2022
Reviewed: November 20, 2022
Mohamed
CanadaI will book there again
clean and very nice breakfast
Stayed in September 2022
Reviewed: November 17, 2022
Jennifer
United States of AmericaNot as close to Niagara as I thought
I enjoyed the room and the breakfast
Stayed in November 2022
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