However, there are a few minor areas for improvement. Some tiles around the pool and the handrail need attention, as they were a bit damaged. Additionally, during breakfast, it would be helpful if the staff were more attentive to guests' needs. Lastly, I was surprised to find a mouse stick pad on my last day while packing. While I don’t believe there are mice in the hotel, it was unexpected and might have been left behind by a previous guest. Overall, a wonderful experience, but a few details could be addressed to make it perfect.

I had a great stay at this lovely hotel in the heart of Pristina. The staff working in the restaurant in the evening were amazing, and the lounge area is beautifully designed. The spa and swimming pool are some of the most impressive I’ve seen, offering a truly complete spa experience. The room was big and I appreciated the fact to have both still and sparkling water as complementary. The shower amenities smell amazing. I would definitely stay here again if I have the chance to return to Pristina.

Stayed in September 2024

Not business traveler-friendly. Snacks and soft drinks in the room outrageously expensive, very old feeling place

Location, room size, breakfast

Stayed in September 2024

I reported some issues with lights and the shower on the 1st day of my stay, and never were fixed. A bit disappointed with this apathic attitude which is not understandable in such a kind of a high standard accommodation.

Room, location and personnel

Stayed in September 2024

Nothing

Fantastic location in the heart of Pristina. Incredible spa and well equipped gym.

Stayed in September 2024

Best hotel, best service, every detail is spectacolar.

Stayed in September 2024

Central, clean and great staff

Stayed in August 2024

The receptionist was very rude.

Everything!!!!

Stayed in August 2024

Very centrally located. Excellent staff and the spa was wonderful.

Stayed in August 2024

Absolutely nothing

Omg this hotel is above and beyond by far my favourite, it’s in the heart of Prishtina, so clean and comfy and the swimming wellness centre is incredible, we stay there every time we visit family.

Stayed in July 2024

The room AC could have been a bit stronger-room was a bit warm.

Staff very attentive and great restaurant

Stayed in July 2024

Very great stay I had! Thank you.

Stayed in July 2024

The lights were difficult to turn off , l had to call someone because it was weird set up.

The location and breakfast.

Stayed in June 2024

It's really 5 star Hotel everything nice ، I want to go agen 1000 time 🤝

Stayed in June 2024

N/A

Liked everything so much so that I am staying at the same hotel every time I am back to the city.

Stayed in May 2024

nil

just excellent, the only thing is that there was a vollyeball event that created a lot of noise.

Stayed in June 2024

The best of the best

Stayed in June 2024

Very good service

Stayed in June 2024

Nothing

Everything

Stayed in June 2024

All details was perfectly Very kind and welcome staff Very good options for breakfast

Stayed in June 2024

Too many beggars lingering in front of the hotel. Mini bar outrageously expensive….3€ for a tiny bottle of sparkling water, are we in Oslo or Pristina? Some 200m away there is a grocery store selling the same bottle for a little less than 1€!

Every comfort one could ever need/ desire (within reason!) was provided! Welcoming, meticulous and diligent staff..special kudos to both Ernesa and Erjona in reception for going that extra mile and responding to my endless questions but also to the kitchen and wellness staff for their attention and care! The hotel is situated in the centre of town and all the main attractions are in walking distance. I was thrilled to learn that the Wellness access was included in my booking. Definitely not to be missed; different types of saunas, ice bath, Turkish bath, jacuzzi, gym and a wonderful warm swimming pool with cold drinks provided. Breakfast was a little less exciting, especially lacking in choice,as usual, for vegetarians. Do yourself a favour too by visiting the sushi bar at least once!!

Stayed in June 2024

The room view was directly infront of a very old building and there is no privacy if you don't use the night curtains

The spa and the breakfast were very good, and the staff was very kind 👌

Stayed in May 2024

The food in the restaurant was on the expensive side, as to be expected (but was worth it).

The 5-star hotel experience for a fraction of the price. This hotel was in a great location, had extremely helpful staff and overall was very fancy. The best breakfast in all of Kosovo. The pool and relaxation area were also great.

Stayed in April 2024

Nothing

Everything is excellent The room the service and the breakfast

Stayed in April 2024

Nothing special, maybe breakfast quality could be better.

It’s one of the best hotels I’ve ever been. Everything was almost perfect.

Stayed in April 2024