263 Fenton Street, 3010 Rotorua, New Zealand
#76 of 81 hotels in Rotorua
Guests' ChoiceBased on 457 hotel reviews
5.6Cleanliness
6.3
Comfort
6.4
Location
7.7
Facilities
5.8
Staff
7.2
Value for money
6.0
Free WiFi
6.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 28 April 2024
Dezyah-jade
New ZealandSpa bath didn't work, water temperature was all over the place one minute its hot then it went freezing cold then super hot.
It was good for a last minute booking for a reasonable price. Our room was clean which is always a bonus..
Stayed in April 2024
Reviewed: 8 April 2024
Shar
New ZealandNothing
Location was good and easy to find. Was a safe area for an early morning walk. Close to shops.
Stayed in April 2024
Reviewed: 31 March 2024
Venkat
New ZealandCockroaches, old taps
Wifi, staff response
Stayed in March 2024
Reviewed: 24 March 2024
Leo
AustraliaThe facility was really run down. Water takes a long time to heat up when you want a shower. Lots of internal wear and tear that need some TLC.
Location. Pretty central and easy to get around town from there. Staff made sure what is there clean and tidy.
Stayed in March 2024
Reviewed: 15 March 2024
Kathy
AustraliaToilet flushing needs fixing. Towel rail missing off wall. Black Mould on tiles in shower. Drain in bathroom sink has turned black?? Bathroom window leaks at the top when it rains. No PowerPoint next to main bed.
Location
Stayed in March 2024
Reviewed: 14 March 2024
Wynyard
New ZealandThe Bedĺ cover felt dirty we took it off and used our own blanket
Spa was good but not for the shorter legs Good food from cross the rd
Stayed in March 2024
Reviewed: 8 February 2024
Craig
AustraliaIn room Spa broken.
Proximity to everything
Stayed in February 2024
Reviewed: 2 February 2024
Hilary
New ZealandThe motel is a bit rundown
The unit we had was comfortable and had everything we needed
Stayed in January 2024
Reviewed: 30 January 2024
Triesta
New ZealandIt's had a spa
Stayed in January 2024
Reviewed: 14 January 2024
Ashleigh
New ZealandQuite abit of water damage on roof and window sills. The owners and their kids were really noisy until nearly 12am. You didn't get enough milk to even do 2 drinks.
The spa bath was nice
Stayed in January 2024
Reviewed: 3 January 2024
Emily
AustraliaTired property and in need of a renovation We only stayed 2 nights, but we were made to move rooms, though once we packed, they did move our things for us to the new room.
We could stay in one room together with three beds as a family Well located
Stayed in December 2023
Reviewed: 27 December 2023
Shamera
Sri LankaThere is very old cooking appliances, basically only 2 and only one usable
It’s good
Stayed in December 2023
Reviewed: 21 December 2023
Corinne
French Polynesiabad sulphur smell all the time. Everything look old. Very few kitchen ustensils
Quiet place. The mineral pool was great.
Stayed in December 2023
Reviewed: 5 December 2023
Waioriwa
New ZealandHad to flush toilet twice before paper went down had no opener or grater as I was cooking us nachos which required the two items above the morning we left my partner had a shower then I went to have mine was the shower for 5minutes then sadly it went cold on me so I wasn't very happy about having a cold shower
Beds were comfortable we had 2double beds in our unit spa bath was very nice they had a big cupboard to put our extra gears n nic nacs with draws and had a good sized mirror attached
Stayed in December 2023
Reviewed: 4 December 2023
Prendergast
New ZealandThe noisy neighbour's kept me up til 330am was really angry that owners didn't tell them to turn music of at 11pm
The location to city centre
Stayed in November 2023
Reviewed: 7 November 2023
Rebecca
SpainIt wasn't the cleanest, we weren't sure when the last time the bathroom was cleaned (it wasn't dirty but we did find a dead bug and some dirt under one of the soap packets in the bathroom). It was a bit noisy and the walls were quite thin. It was about a 15 minute walk from the center of the city.
This was the best price/quality we could find in town, and the previous reviews were about right. It was passable, but not that clean. The wifi worked. We did not use the spa bath in part because the bathroom was not the cleanest. It was quite noisy and we were a bit exposed, the heavy curtain covering the main window/entry also blocked out almost all natural light. The kitchenette was good enough, with a mini fridge, toaster, and kettle that all worked.
Stayed in November 2023
Reviewed: 11 October 2023
Alvin
New ZealandThe room is not sound proof, can hear talking outside. There are very few wall power socket.
I like the location of the motel. There is enough parking for guests. Bed is ok. Room is clean, neat and tidy.
Stayed in October 2023
Reviewed: 25 September 2023
Enele
New ZealandNothing to say
I had my breakfast in restaurants
Stayed in September 2023
Reviewed: 8 September 2023
James
AustraliaNice and warm when i arrived... Love the spa pool
Stayed in June 2023
Reviewed: 22 July 2023
Richard
New ZealandToilet was not clean
Thermal heating
Stayed in July 2023
Reviewed: 17 July 2023
Aroha
New ZealandWe didnt like that the mineral pool was too hot to even touch and the fridge wasnt working, otherwise it wasnt to bad.
We loved the location and manager was lovely😊
Stayed in July 2023
Reviewed: 9 July 2023
Bob
New ZealandMotel was in need of a refurbish. Looked as though it was used for temporary housing
Price. Honesty, we left a bag of medication and they held it for collection the following day.
Stayed in July 2023
Reviewed: 6 July 2023
Richard
New ZealandEverything was a little rough round the edges and the spa bath wasn't as flash a one as in the photos. It could do with a sofa so you can sit down comfortably to watch TV.
It was a spacious room with good heating and comfortable beds. Good kitchen facilities.
Stayed in July 2023
Reviewed: 4 July 2023
Michelle
New ZealandThe pool was dirty, pillows too thin, had to use a towel, no heating
What breakfast? I had to drive put and buy breakfast. There was no information anywhere, no heaters and the pillows were too thin
Stayed in July 2023
Saint-Albain, France
Ramsau am Dachstein, Austria
Kyoto, Japan
Sanya, China
Oaxaca City, Mexico
Changsha, China
Santo Stefano di Magra, Italy
West Bridgewater, USA
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content