Wonderful staff and so close to everything you need!

Stayed in May 2024

Nothing.

All the hotel staff were amazingly helpful and friendly, they always had time make sure you had a good experience there in the hotel and in Hoi An in general. The hotel is positioned in a nice location 10 minutes walk away from the old town. Great breakfast and nice pool. Room was very comfortable and nice to spend time in.

Stayed in May 2024

Only Vietnamese channels on the room TV. Best to install cable TV with foreign channels or at least warn guests ahead. Butter on the breakfast buffet table was getting soft. Ideal if the butter could be kept cold and hard somehow.

The corner room was sizeable and very comfortable and clean. Had a view of the river. Bathroom was large. Ms Than and the other staff members were very kind, helpful and attentive.

Stayed in April 2024

Food options - breakfast and dinner - could be better.

Friendly staff, clean room, comfy bed. Great location near enough to the Old Quarter but far enough away to be quiet in the evening. Pool is sweet relief from the hot weather.

Stayed in May 2024

Location was good to everything. Pool was lovely and staff were very helpful.

Stayed in May 2024

A/C struggled in room so was uncomfortably warm.

Close enough to the action but quiet location. Staff were excellent. Great breakfast. Immaculately clean everywhere.

Stayed in April 2024

The staff went above and beyond very welcoming very helpful lovely breakfast and great location

Stayed in April 2024

Take the time to talk to the staff and ask loads of questions about the organized daily trip schedule and organized tours. We did the Ba Na Hills trip which was spectacular but very busy and we felt 12 people on the trip was too many as the guide struggled to keep all the group together!

The staff and the people at the hotel were extremely hospitable and friendly and went out of their way to attend to our every need, especially Suong. We stayed at the Royal Riverside in a beautiful room at the front on the corner with great views of the river, the town and a bridge and it was ideal for early morning sunrises. The room was attractive and spacious with a 3 seat sofa and a glorious bathroom with a free standing bath. The breakfasts had everything you could wish for and our morning chef learnt our egg order and brought it out to us every morning exactly as we preferred without even ordering! There was a lovely outside seating area along from the pool and at the front overlooking the river so it was a great start to the day and so quiet and peaceful. The situation for us was idyllic, as it was a little haven 5 minute walk from the old town. Hoi An itself is a busy, town with lots to explore on either side of the river and bus loads of people come in daily to explore the historical sights, and other tourist spots. We enjoyed the many roof top bars, restaurants, and shops and the night market but we were happy to retreat to our hotel. The beach was a short bike ride away or taxi, and hotel provided bikes. We went on two trips organized by the hotel. We had a fabulous holiday here and we will definitely come back to Vietnam and probably Hoi An and this wonderful hotel!

Stayed in March 2024

Tour buses parked outside with engines running sometimes during breakfast . Shame as otherwise it was a very quiet location

very friendly staff on front desk at check in

Stayed in March 2024

We loved our stay here❤️❤️! All the staff, and in particular, Ha, Hien, Ugea and Van made our stay personalised, their service was 5 ⭐️. They even bought me a birthday cake and sung to me. This boutique hotel is clean and away from the noisy hustle and bustle, but within an easy stroll to everything. It is also great value compared to other hotels close by. Free bikes made it easy to get around. The pool was so lovely that we stayed and had lunch. We used the day spa. There’s a great mix of food options for everyone from breakfast through to dinner. I didn’t want to leave, I would highly recommend this hotel!!

Stayed in March 2024

Pretty hotel with excellent facilities. Worth having a room with river view.

Stayed in February 2024

Very friendly and helpful staff. They organised a baby crib in our room for a 3 month old. Very nice location a short walk from the historical site of Old Town Hoi An

Stayed in February 2024

We were very impressed with everything, especiqlly the staff. The receptionist, "Than" was welcoming, friendly and caring. Everyone was just very friendly and helpful :)

Stayed in February 2024

N/A

Lovely stay at the riverside with beautiful views, a very comfortable room and great location 10-15’ walking from the city center. Suong and Ha as well as the whole team were extremely friendly and professional, they welcomed me like family! In the morning they even called me in the room to make sure I was not missing breakfast! 😃😻 I strongly recommend this lovely boutique and family style hotel. Thank you again dear team!

Stayed in January 2024

Nothing in particular

Staff were pleasant and professional.Specially Chau and Suong. Short walk to old town. Good pool.

Stayed in December 2023

Roosters in the neighborhoods waking us too early !

Excellent room and service. Worth four stars. Very helpful staff. And very Sweet. Offered free bikes

Stayed in November 2023

We loved everything. We used their free bikes!

Wonderful hotel. Friendly staff. Great breakfast.

Stayed in November 2023

Nothing, we didn’t want to leave!

The location was brilliant, a few minutes away from the busy centre but really peaceful and calm. The room was incredible, so luxurious and comfy beds. The river view was brilliant and added to the stay. We couldn’t be more grateful to the staff (Suong, Than, Chau) who gave us so much insider knowledge about Hoi An, the best shops to visit, times to go, etc. They were so lovely to chat too and always smiled and helped us when we needed. They also were so kind after a stressful journey to Hoi An and helped us relax on arrival. We rented a scooter from reception and it was really easy and we were given a demonstration as first timers. Cycle bikes also free and great quality. The pool was also a highlight, although on a colder day was a bit of a shock, on a better day it would be a great spot to relax. Breakfast was fresh and loads of choice.

Stayed in November 2023

Very good location, walking distance to Hoi An Ancient Town. The staff too were all very accommodating and caring. They even took note that it was my mother’s birthday and surprised her with a complimentary cake.

Stayed in October 2023

It was a bit costly

The property is very close to the old town and the river view from our room was amazing. The staff were very courteous and friendly especially Vy Na and Phi Phi. The bicycles are readily available whenever we wanted. The Coconut Basket boat ride was also arranged as a complimentary

Stayed in September 2023

Very friendly & helpful staff! We chose this hotel as we had other family already staying, this hotel exceeded our expectations.

Stayed in August 2023

not in my experience

breakfast great

Stayed in May 2023

Security should be improved! Guard was sleeping every night while door of hotel was open. Pool area is too small.

Nice and friendly staff! Great location. Quite area but still close to the centre of Hoi An. Rooms are basic but comfortable.

Stayed in April 2023

great pool and rooms. Helpful staff, rooms cooled down quickly with ac

Stayed in April 2023